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TEKsystems
Oak Brook
Our client is looking for a desktop support specialist Job Description As it relates to EUC, their L1 tickets are supported by an MSP and their desktop support team provides L2-3 support. The day-to-day is a strong mix of executive support, projects, and escalated ticket resolution. Total team on 13 technicians across all of their locations provide
Job Source: TEKsystemsTEKsystems
Downers Grove
Description: Our client in Downers Grove, IL is looking for a Sr. Desktop Support Technician to join their team! The Sr. Desktop Support Technician serves as a point of contact for end-users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and u
Job Source: TEKsystemsTEKsystems
Oak Brook
Description: Our client is a leading global designer, manufacturer and supplier of products and total solutions that serve municipal, governmental, industrial and commercial customers. Headquartered in Oak Brook, IL, with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems. Jo
Job Source: TEKsystemsInsight Global
Batavia
Job Description This person will provide support of all PC, network, and Server hardware and software applications included but not limited to: Lotus Notes, MS Outlook, MS Office, Virtual Desktop, Junos Pulse, Active Directory, Landesk Application Deployment, MDT Imaging for PCs, Cisco Network Hardware, Facility Cabling, RF Equipment, and various e
Job Source: Insight GlobalTEKsystems
Bolingbrook, IL, United States
Description: This Desktop Support role is onsite at a major retailer's HQ in Bolingbrook, IL. Please find the summary, top skills, and qualifications for this role below! POSITION SUMMARY: • Primary duty is to provide an excellent customer experience, the support should be immediate and precise on all technical issues related to Laptops/Desktops
Job Source: TEKsystemsTEKsystems
Chicago, IL, United States
Description: A global technology leader that designs and develops engineered bearings and industrial motion products is looking to bring on an IT Analyst/Desktop Support Technician. This person will report to the IT Manager, who will be on site helping with training and development. They are very focused on an outgoing personality and good communi
Job Source: TEKsystemsTHE CHICAGO LIGHTHOUSE
Chicago, IL, United States
Job Details Job Location Chicago, IL Position Type Full Time Education Level 2 Year Degree Salary Range $59,000.00 - $62,000.00 Salary Travel Percentage Negligible Job Shift Day Job Category Information Technology Job Description STATEMENT OF PURPOSE: The Desktop Support Technician provides customer or technical support by collecting trou
Job Source: THE CHICAGO LIGHTHOUSEThe Chicago Lighthouse
Chicago, IL, United States
Desktop Support Technician Job Details Job Location Chicago, IL Position Type Full Time Education Level 2 Year Degree Salary Range $59,000.00 - $62,000.00 Salary Travel Percentage Negligible Job Shift Day Job Category Information Technology Job Description STATEMENT OF PURPOSE: The Desktop Support Technician provides customer or t
Job Source: The Chicago LighthouseOak Brook
Job Description
As it relates to EUC, their L1 tickets are supported by an MSP and their desktop support team provides L2-3 support. The day-to-day is a strong mix of executive support, projects, and escalated ticket resolution. Total team on 13 technicians across all of their locations provides support to roughly 2200 EU. Current location in Oakbrook is their global Headquarters and has 3 executive support specialists, this is an additional opening.
Current Projects:
• E5 licensing products (roll out of Viva, Power Apps, VDI, Defender, Purview, etc)
• Ongoing M&A work, so they are consistently onboarding new tenants into their core infrastructure
• Re-evaluating current ticketing tool
• Looking for new ways to introduce automation
• Win11 currently rolling this out
• New Hardware roll out
• Office move upcoming in May
Technologies:
• Just rolled out MSFT Defender and Intune
• Win 10/11
• O365
• Azure AD
• IOS devices for corporate users
• MFA rolled out
• Ticketing tool: HALO
• IOS devices for C-suite
Primary Job Responsibilities:
• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
• Assess the need for and implement performance upgrades to hardware
• Collaborate with network technicians/network administrators to ensure efficient operation of the Company’s desktop computing environment.
• Where required, administer and resolve issues with associated end-user technology, networking or software products.
• Receive and respond to incoming calls and/or e-mails regarding desktop problems.
• Answer to and perform moves, adds, and change (MAC) requests as they are submitted by the service desk tool.
• Ensure that physical desktop connections, as well as wireless connectors between PCs and servers, etc., are in proper working order.
• Prepare tests and applications for monitoring desktop performance, provide performance statistics and reports.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
• Develop and maintain an inventory of all defined assets.
• Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
• If necessary, liaise with third-party support and IT hardware vendors.
• Conduct research on desktop products in support of IT procurement and development efforts. Evaluate and recommend products for purchase.
• Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
• Write technical specifications for purchase of PCs, desktop hardware and related products.
Skills:
Office 365, ServiceNow, Windows 10, Itil, Executive Support, Active directory, Desktop, Customer service, project coordination
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Email Alert for Desktop Support Technician_ jobs in Oak Brook
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