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upLIGHT
Redwood City, CA, United States
Description The Position Do you dream about creating a more sustainable future? At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. Working with over 90 of the world's leading electric and gas utilities, Uplight provides an end-to-end customer energy experience. Uplight delivers personalized experien
Job Source: upLIGHTPermitFlow
San Jose, CA, United States
About PermitFlow PermitFlows mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring. Weve raised $5.5m+ led by Initialized Capital, Y Co
Job Source: PermitFlowProductiv Inc
Stanford, CA, United States
Productiv started with a vision to transform the way enterprises manage and optimize their software portfolios. With a focus on driving efficiency and transparency in IT, Procurement, and Finance departments, we're revolutionizing SaaS management. At Productiv, we believe in enabling companies to make data-driven decisions that propel growth and fo
Job Source: Productiv Incnetomi
San Mateo, CA, United States
[Full Time] Customer Success Manager at Netomi (United States) | BEAMSTART Jobs Customer Success Manager Netomi United States Date Posted 30 Nov, 2022 Work Location San Mateo, CA, United States Salary Offered Not Specified Job Type Full Time Experience Required No experience required Remote Work No Stock Options No Vacancies 1 available Netomi is
Job Source: netomiZL Tech
Milpitas, CA, United States
Customer Success Manager ZL Tech is a company which focuses on customers first, working across the globe serving large enterprises from all industries. As a Customer Success Manager, you will be a part of a team focused on delivering business value across our platform as our customers' trusted advisor. You will be focused on building loyalty to e
Job Source: ZL TechDanaher Corporation
Redwood City, CA, United States
Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, peop
Job Source: Danaher CorporationMainspring Energy
Menlo Park, CA, United States
Company Overview Driven by our vision of the affordable, reliable, net-zero carbon grid of the future, Mainspring has developed a new category of power generation - the linear generator - that delivers local, scalable, and fuel-flexible power to help accelerate the transition to the net-zero carbon grid. The unique combination of attributes offer
Job Source: Mainspring EnergyBolster
Santa Clara, CA, United States
About Bolster Bolster turns the security paradigm upside down and removes threats and digital risks before an attack occurs. Our protection extends beyond the enterprise to customers and partners. Our approach is the antithesis of today's cyber defense strategy, which is to wait for an attack than try and prevent it. Or worse, assume you have been
Job Source: BolsterMenlo Park, CA, United States
Customer Success Manager with consulting experience in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics
As a Customer Success Manager, you will have the opportunity to play a crucial part in all stages of the customer relationship and have high-level monitoring control and ownership of the customer lifecycle. Our Customer Success Managers will focus on implementing and expanding our offerings within customer accounts, increase customer retention, deliver value-based metrics, and drive customer satisfaction. We're looking for a customer-focused leader with success in delivering exceptional client satisfaction and complex process transformation programs
What you will do at Skan:
Become a trusted value delivery partner for assigned clients – Customer Value management and delivery, project reporting, governance and consulting
Program Management (In partnership with solutions delivery leads): All phases of engagement from onboarding, implementation, training), and ongoing support to help our customers recognize value across the journey.
Report and track all CS metrics in the tool and keep information upto date
Demonstrate Deep expertise in Skan product and industry and provide consulting and best practices throughout the lifecycle
Understand customer landscape, problem space, value based metrics and align with Skan capabilities
Build relationships across business owners, technology leaders and vendor management
Monitor and achieve goals around Skan adoption, license usage, business outcomes and renewals, revenue expansion
Build and share customer case studies , project learnings and radiate within other teams
Gather Intelligence on customer initiatives, priorities, and Leadership directions
Renewals in partnership with Sales
Usage of licenses (in Production)
Provide Executive briefings and status updates
Program governance: QBRs, Reports, and Risk Management
Organizing customer onboarding, change management and training/certification
Organizing workshops and industry practices
What you will bring to Skan:
Need to have:
Bachelor’s Degree
6+ years of professional experience preferably in a customer-facing role
Consulting experience working in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics
Leadership skills and an ability to coordinate and collaborate with engineering and product teams
Strong project management skills
2+ year’s experience in the banking and financial segment
Nice to have:
Strong interpersonal skills
Strong organization and presentation skills
A propensity for relationship building
Professional experience in Financial Services and/or Insurance
Knowledge and certification of six sigma principles
100% coverage of Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Unlimited Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long-Term Disability
Work From Home
Stock Option Plan
The US on-target compensation range for this full-time position is $95k to USD 115k + Variable: 10k. Actual compensation is based on various factors, including but not limited to work location, job-related skills, and experience. In addition to a base salary, this role is also eligible for benefits and equity.
Skan is committed to an inclusive and diverse work environment. As an equal-opportunity employer, we do not discriminate based on gender, sexuality, race, color, disability or any other legally protected status.
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Email Alert for Customer Success Manager jobs in Menlo Park, CA, United States
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