IT Support Technician IV (Executive Support)

Lone Tree, CO, United States

Do you have an eye for detail and a passion for developing innovation solutions? Join our team! As an IT Support Technician IV, you'll be using your skills and expertise to provide computer, hardware, and software support to our employees. You'll be responsible for installing, troubleshooting, servicing, and repairing desktop/laptop computers and our network equipment, providing personal computer, hardware, and software support and installing attendant software. You'll investigate information, network, and communications needs of our employees and make recommendations regarding software and hardware purchases to meet those needs.

As SNC's corporate team, we provide the company and its business areas with strategic direction and business support spanning executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, marketing, and communications. Learn more about SNC's Corporate team

*The right individual for this exceptional position will be responsible for the support of our business area leadership team. This is a unique opportunity to join a talented and dynamic team that is highly valued by SNC for their creativity, attention to detail and impeccable customer service.

*This hand-on technical position will manage executive technical requirements, diagnose technical incidents, help design innovative solutions, and be a key stakeholder on IT projects.

*Technical responsibilities include (but not limited to) support and administration for AV technologies, computing hardware and systems, packaged software, peripheral equipment, proprietary software, and network connectivity to ensure the efficient and successful operations of IT automation in accordance with SNC corporate business, security, and IT standards, practices, policies, and procedures.

Responsibilities:

Responsible for executive level technical support so we'll need an experienced tech with exceptional customer service and communication skills.

Manage problem recognition, research, isolation, resolution and follow-up for incidents and requests

Provide high quality, service focused support, in person, by phone or email with both technical and non-technical clients

Responsible for the installation, configuration and support of computer, AV, and any other IT related equipment

Key technical contributor in the development, deployment, monitoring, maintenance, upgrade of IT systems, including AV, Meeting Services, PCs, operating systems, software, hardware and peripherals

Work with stakeholders & IT management to define business and systems requirements for innovative technology implementations ·

Support strategic and executive offsite events

Discover and conduct research on potential technology

Maintain proficiencies with the latest technologies, evaluate new technologies and the application within the SNC environment

Support and prepare technology needed for international travel

Other duties as assigned

Must-haves:

Associate's Degree in a related field of study with typically 6 or more years of relevant experience.

Higher education may substitute for relevant experience

Relevant experience may be considered in lieu of required education

In-depth knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals

Strong sense of customer/solution ownership, an overall drive for excellence, and a proven ability to manage multiple projects to successful completion

Team focused with the capacity for knowledge sharing and team leadership

Strong written and verbal communication skills with end users and leadership

Drive to maintain current knowledge of industry trends and potential impact on the business

Demonstrate a customer care philosophy that ensures a high level of customer satisfaction

Ability to understand user and business needs and translate to technical solutions

Ability to manage small IT projects

Comprehensive troubleshooting skills of industry standard hardware and software products/services

Must have the ability to obtain and maintain a US Secret security clearance.

Preferred:

Information Technology certifications (Microsoft, A+, Help Desk Institute, Dell, etc.) a plus.

CompTIA Security+ CompTIA NetworkAt Sierra Nevada Corporation (SNC) we deliver customer-focused technology and best-of-breed integrations in the aerospace and defense sectors. SNC has been honored as one of the most innovative U.S. companies in space, a Tier One Superior Supplier for the U.S. Air Force, and as one of America’s fastest-growing companies. Learn more about SNC (https://www.sncorp.com/who-we-are/about-snc/)

Estimated Starting Salary Range: $32.25 - $44.35. SNC considers several factors when extending job offers, including but not limited to candidates’ key skills, relevant work experience, and education/training/certifications.

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more (https://www.sncorp.com/careers/total-rewards/) .

IMPORTANT NOTICE:

To conform to U.S. Government international trade regulations, applicant must be a U.S. Citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.

Learn more about the background check process for Security Clearances. (https://www.dcsa.mil/About/)

At Sierra Nevada Corporation (SNC), our mission is to dream, innovate, inspire and empower the next generation to transform humanity through technology and imagination. As an Equal Opportunity Employer, we welcome our employees to bring their whole selves to their work. SNC is committed to fostering an inclusive, accepting, and diverse environment free of discrimination. Employment decisions are made without regarding to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or other characteristics protected by law. Contributions to SNC come in many shapes and styles, and we believe diversity in our workforce fosters new and greater ways to dream, innovate, and inspire.