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Dexian - DISYS
Denver, CO, United States
Dexian has been engaged to find an IT Technician for immediate assignment with a city municipality in the Denver region. This position will be working onsite five days a week at the City's Headquarters location. The immediate, primary focus is to augment the IT Service Desk and then assist with the large end user hardware replacement initiative
Job Source: Dexian - DISYSContact Government Services, LLC
Denver, CO, United States
Support Center (Service Desk) Manager Employment Type: Full Time, Mid-level Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the gove
Job Source: Contact Government Services, LLCContact Government Services, LLC
Denver, CO, United States
Support Center (Service Desk) Manager Employment Type: Full Time, Mid-level Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the
Job Source: Contact Government Services, LLCBusiness Performance Systems, LLC
Denver, CO, United States
Job Description Summary: Apply your IT knowledge and expertise to assist a large multi-agency initiative. Support thousands of users from multiple federal agencies. Ensure efficient resolution of IT issues and maintain high service levels. Exercise your expert judgment in an environment that gives you autonomy and flexibility, in a company that re
Job Source: Business Performance Systems, LLCPrimoris
Aurora, CO, United States
Company Overview: Primoris offers an efficient and collaborative approach with years of experience designing and building renewable power plants. Primoris is also unique in our ability to partner with other Primoris Business Operating Units to combine a mix of solar PV, BESS, O&M Services, renewable gas, or hydrogen service offerings. Primoris is
Job Source: PrimorisAmpcus
Aurora, CO, United States
MINIMUM QUALIFICATIONS • High school diploma or equivalent • Basic troubleshooting skills for Windows and Apple computers • Basic troubleshooting of mobile devices • Basic network troubleshooting skills • bility to troubleshoot issues remotely • Basic troubleshooting skills of common Microsoft applications • ble to type a minimum of 20 words per mi
Job Source: AmpcusCrescens
Golden, CO, United States
Title: Help Desk Support Location: Golden, CO (Hybrid) Duration: 6+ Months Type: Contract Note : Must me local. Must be able to work from home on Fridays. Must be able to interview in person. Must be able to take CJIS certification training/exam. Responsibilities : Provides support to end users on a variety of issues. Identifies, researches,
Job Source: CrescensCrescens
Golden, CO, United States
Job Title: IT Help Desk Location: Golden, Colorado Duration: 5+Months Type: Contract Note: **The working shift is a 9x80 schedule with remote work on Friday and every other Friday off. All other days are not eligible for remote work. **Candidate must be local for in-person interviews and reporting to work on scheduled days. Job Description: Full-t
Job Source: CrescensDenver, CO, United States
IT Support Technician (Service Desk)
Job details
Posted 25 June 2024
Location Denver, CO
Job type Contract
Reference 916494 Job description
Dexian has been engaged to find an IT Technician for immediate assignment with a city municipality in the Denver region. This position will be working onsite five days a week at the City's Headquarters location. The immediate, primary focus is to augment the IT Service Desk and then assist with the large end user hardware replacement initiative and roll out of 300 computers, laptops, and desktops throughout the City's facilities. The IT Technicians provide Tier 1 (first line support) and occasional Tier 2 support for the City staff by phone, in-person, email and via IT Service Management (ITSM) system. Will perform a variety of computer systems support tasks, supporting of computing hardware, operating systems, and software applications, and communicating devices for the entire organization. Scope of Responsibilities: Provides Tier 1 and occasional Tier 2 support to end-users in solving technical problems and fulfilling service requests utilizing systems management tools and techniques. Installs, diagnosis, repairs, upgrades and maintains computing hardware, operating systems, software applications, peripherals, copiers, printers, audio/visual systems, phones, mobile devices and communicating devices for the entire organization. Provides Tier 1/2 and networking support for Mobile Device Computers (MDC's) utilized by the Police Department. Sets up, installs, images and upgrades desktop hardware and software including peripherals throughout the City. Provides Tier 1 support on mobile devices such as tablets and phones utilizing mobile device management software. Supports, upgrades and troubleshoots various City software including Microsoft Office 365 suite. Troubleshoot network wiring and repair as necessary. Provides end-user training on various City technology systems. Participate on IT projects as technical lead or technical resource for assigned projects. Participates in the review and evaluation of equipment and software alternatives for departments/users and recommends solutions. Assists with hardware/software purchases and coordinates installation and upgrades. Maintains and updates asset inventory information for personal computer equipment and software licensing using IT CMDB. Prepares and maintains system documentation pertaining to policies, procedures and IT systems. Manages user access and account management in Active Directory and ensure accurate updated information that follow department standards. Performs daily monitoring of service tickets and ensures work is being completed in a timely manner while maintaining high levels of communications with the customer until the work is completed to the customers' satisfaction. Document all work products and progress in the IT Service Management System. Ensure service level commitments are met to internal and external customers. Participate in rotation to provide on-site City Council Meeting AV support. Performs other duties as assigned. Minimum Qualifications: Associates of Science or Associates of Technology in Computer Science, Information Technology or related field and at least 3 years of relevant experience. Experience using the Microsoft Office Suite and current Microsoft Windows operating systems. Training and experience in maintenance, repair and proper use of personal computers and related computer hardware. CompTIA A+ or MS MCP Windows 7 certifications preferred. Experience and training in ITIL with ITIL Foundations Certification preferred. CJIS certified or ability to obtain certification within 30 days of employment. An equivalent combination of education, training and experience which provides the required knowledge, skills and abilities may be considered. Technical Requirements: Advanced skill with supporting Microsoft Windows 7 & Wi dows 10. Advanced skill with configuring and installing, laptops, printers, and computer peripherals. Advanced skills with desktop imaging software (MDT preferred). Working Knowledge of the use, function, and support of Microsoft Office 2016 Suite and current Microsoft Windows operating systems. Working knowledge of the use, function, and support of Office365 including OneDrive for Business, SharePoint and Skype for Business. Working knowledge of workstation security: anti-virus, anti-spyware, general OS security. Working knowledge of the use, function, maintenance, imaging, repair, and support of personal computers and related hardware. Knowledge of the use, function, maintenance, repair, and support of telephone and telecommunications systems. Working knowledge of data cabling standards. Ability to troubleshoot and install data cabling. Knowledge of the terminology, principles and methods utilized within the Information Technology Department. Knowledge of ITIL is preferred.
Email Alert for IT Support Technician (Service Desk) jobs in Denver, CO, United States
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