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NTT DATA
Washington, DC, United States
Req ID: 252377 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Service Desk Lead to join our team in DC, District of Columbia (US-DC), United States (US). Responsi
Job Source: NTT DATAHirekeyz Inc.
College Park, MD, United States
Role: Service Desk Lead Location: College Park, MD or Washington, DC Duration:12+ Months Contract Job Summary Our client is looking resources to manage the lifecycle of paper records and other holdings: including support for records retention schedules and the accessioning process for all Federal, Judicial, Presidential, and Legislative records
Job Source: Hirekeyz Inc.JCD Staffing
Washington, DC, United States
Requirements: • U.S. citizenship is required • Ability to obtain and maintain a Public Trust clearance as required by contract. • This position is onsite at designated DOJ locations based on contract requirements Qualifications and Experience: • Bachelor's Degree with 5+ years' related experience or 7+ years' equivalent work experience • IT man
Job Source: JCD StaffingNTT DATA, Inc.
Washington, DC, United States
Req ID: 252377 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Service Desk Lead to join our team in DC, District of Columbia (US-DC), United States (US). Respons
Job Source: NTT DATA, Inc.NTT DATA
Washington, DC, United States
Req ID: 252377 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Service Desk Lead to join our team in DC, District of Columbia (US-DC), United States (US). Responsi
Job Source: NTT DATAJCD Staffing
Washington, DC, United States
Requirements: •U.S. citizenship is required •Ability to obtain and maintain a Public Trust clearance as required by contract. •This position is onsite at designated DOJ locations based on contract requirements Qualifications and Experience: •Bachelor's Degree with 5+ years' related experience or 7+ years' equivalent work experience •IT manageme
Job Source: JCD StaffingPeace Corps
Washington, DC, United States
Duties The Information Technology Specialist (Network Services) performs the following major duties: Provide architecture, design, implementation, and administration for all network security applications and appliances such as Palo Alto Firewalls, Cisco Firewalls, etc. Managing, storing, and tracking Firewall changes and security logs. Following
Job Source: Peace CorpsGovCIO
Arlington, VA, United States
Overview GovCIO is currently hiring for a Senior Service Desk Analyst to provide Tier 3 Help Desk operations for a government enterprise application. This position will be located in Arlington, VA and will be a fully on-site position. The Senior Service Desk Analyst provides technical and operational support to customers, as well as works closely
Job Source: GovCIOBowie, MD, United States
Posting Details
Job Specification Information
Job Posting Number
S354NE
Position Title
IT Service Desk Lead
Class Title
Staff
Regular or Contingent II
Contingent II (more than 6 mos)
Desired Start Date
FLSA
Non-Exempt
Grade/Range
$50,000 - $60,000
Open Date
02/01/2024
Close Date
Open Until Filled
Yes
Duties and Responsibilities
Monitor, prioritize, and assign tickets to team members to achieve the most efficient outcome.
Reviews and manages the ticketing process to ensure agents follow ticket and troubleshooting standards.
Document resolution activities, including tasks such as end-user communications, interactions with end-users, and ticket closure.
Assist the team in achieving SLAs through proper ticket interactions and problem prioritization.
Provide support to the service desk team and customers.
Support operations using ITIL best practices.
Participate in team meetings.
Create support documentation, contribute to knowledgebase articles, and support continual process improvement.
Act as the service desk team's first line of support for technical and process issues out of scope for Tier I agents.
Trains and educates the technical support staff on products and processes.
Promote and maintain positive customer relations.
Review and assess team and individual performance and provides recommendations and feedback for improvement.
Provides onboarding support for new hires and routine team training.
Reports possible outages to management.
Provide feedback to streamline Standard Operation procedures.
Support in-office walk-ups and remote assistance while providing quality customer service.
Other duties as assigned.
Minimum Qualifications
These are the job duties for required of the position
Education High School Diploma or GED required.
Associate's degree in an IT-related field preferred.
A+, HDI, ITIL certifications preferred.
Experience
At least three (3) years of experience in a help desk environment is required. Experience supporting a large Enterprise environment preferred.
Knowledge Skills and Abilities Committed to continual improvement processes and capturing lessons learned.
Ability to foster a culture that values transparency and accountability.
Excellent communicator and can motivate and inspire team members.
Computer literacy in various applications, including Office 365, Teams, Zoom, Blackboard, etc.
Ability to identify, troubleshoot, and resolve hardware and software problems.
Ability to adapt and prioritize work independently in a dynamic environment.
Must be able to instruct, direct, guise, and share information with technical and non-technical personnel.
Should be able to identify symptoms for process improvement.
Ability to work independently with minimal guidance and supervision.
Conditions of Employment
This position is Title III grant-funded. Employment is subject to available funding.
Please be advised, COVID-19 vaccinations are not required but encouraged for faculty and staff to be employed at Bowie State University. This protocol is subject to change.
Other
Non-Union Position.
Bowie State University offers an excellent benefits package! This includes tuition remission, including eligible dependents, choice of medical/vision plans, Carefirst BC/BS, United Health Care and Kaiser plans, dental, prescription, life insurance, and training and development.
Posting Detail Information
Special Instructions to Applicant
Quick Link for Internal Postings
https://bowiestate.peopleadmin.com/postings/2833
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Email Alert for IT Service Desk Lead jobs in Bowie, MD, United States
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