Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
AutomotoSocial
Centreville, VA, United States
JOIN OUR WINNING TEAM AS A SERVICE DESK ANALYST Are you customer focused and enjoy helping others? Do you take pride in bringing solutions that make work easier and more efficient? If so, CARFAX may be the place for you! Our internal Service Desk team provides a full range of networked computer support services to internal CARFAX employees and
Job Source: AutomotoSocialDiligent
Washington, DC, United States
About Us Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge. At Dilig
Job Source: DiligentDatawiz
Alexandria, VA, United States
LOCATION: On-Site (ARLINGTON, VA) This position will support a Government agency that requires US Citizenship Datawiz Corporation is a Virginia based business incorporated in 1999. Datawiz is appraised at CMMI Level III for DEV & SVS by CMMI Institute a subsidiary of ISACA. Datawiz also achieved ISO 9001:2015, ISO 27001:2013, and ISO 20000-1:2011
Job Source: DatawizZP Group
Falls Church, VA, United States
Zachary Piper Solutions is currently seeking a Secret Service Desk Analyst who will support a government contract located in Falls Church, VA. The Secret Service Desk Analyst will provide Tier I and II support using ITSM ticketing system. Responsibilities for Secret Service Desk Analyst: * Troubleshoot and resolve Tier I and II incidents to inclu
Job Source: ZP GroupGTSC Talent Solutions
Arlington, VA, United States
Job Description Datawiz Corporation, a minority-owned Virginia based business incorporated in 1999. Datawiz is appraised at CMMI Level III for DEV & SVS by CMMI Institute a subsidiary of ISACA. Datawiz also achieved ISO 9001:2015, ISO 27001:2013, and ISO 20000-1:2011 certifications. With strong qualifications in Building, Securing and Managing IT i
Job Source: GTSC Talent SolutionsDeloitte
Washington
Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possibl
Job Source: DeloitteThe Tatitlek Corporation
Washington, DC, United States
Overview SUMMARY: The Service Desk Tier 1 technician shall be responsible for answering calls related to customer IT incidents or requests. Tier 1 technicians shall be responsible for responding to and resolving "IT" Service Desk tickets on a timely manner. The persons assigned to this function will work directly with end users either remotely or
Job Source: The Tatitlek CorporationCarrington
Washington, DC, United States
Come join our amazing team and work remote, prefer someone living in PST zone. The Wire Desk Analyst l will be responsible for assisting the Treasury department with its ongoing daily operational needs such as transaction processing, balance reporting, bank account administration, maintaining signatories, unclaimed property reporting and compliance
Job Source: CarringtonArlington, VA, United States
Overview
GovCIO is currently hiring for a Senior Service Desk Analyst to provide Tier 3 Help Desk operations for a government enterprise application. This position will be located in Arlington, VA and will be a fully on-site position. The Senior Service Desk Analyst provides technical and operational support to customers, as well as works closely with a cross-functional technical team to analyze, triage, and resolve application issues, bugs, and enhancements.
Responsibilities
Resolves technical problems and answers queries by telephone, e-mail, or by other electronic means in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing guidelines and prescribed solutions. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
Responsible for investigating and identifying computer hardware and software related problems.
Effectively communicates step-by-step solutions to end-users.
May need to communicate with software and hardware specialists for solutions.
Records solutions into database for other Help Desk professionals.
Redirects issues to appropriate resource if necessary.
Must be knowledgeable of current technological issues and advancements.
Qualifications
Bachelor's Degree (or commensurate experience) with 0 - 2 years experience.
Required Skills and Experience
Clearance Required: Top Secret w/SCI
Excellent communication and collaboration skills
Excellent critical thinking and problem-resolution skills
Ability to work closely with a cross-functional technical team to resolve issues
Experience with Microsoft Office applications (Word, Teams, Outlook, etc)
Strong writing skills to support process improvement, drafting Help Desk SOPs, etc
Preferred Skills and Experience
ServiceNow experience a plus
Experience with Tier 3 Help Desk Support
Strong experience working closely with customers to intake, triage, and resolve technical issues
Ability to identify areas that need process improvement
Critical, out-of-the-box thinking
*pending contract award
#proposal
Posted Salary Range
USD $85,000.00 - USD $95,000.00 /Yr.
Submit a referral to this job (https://careers-govcio.icims.com/jobs/4237/service-desk-analyst/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834385473)
Location US-VA-Arlington
ID 2024-4237
Category Information Technology
Position Type Full-Time
Email Alert for Service Desk Analyst jobs in Arlington, VA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.