Service Desk Lead
College Park, MD, United States
Role: Service Desk Lead
Location: College Park, MD or Washington, DC
Duration:12+ Months Contract
Job Summary
Our client is looking resources to manage the lifecycle of paper records and other holdings: including support for records retention schedules and the accessioning process for all Federal, Judicial, Presidential, and Legislative records. ERA allows NARA to fulfill its mission in the digital age; to safeguard and preserve the records of our government, ensure that the people can discover, use, and learn from this documentary heritage, and ensure continuing access to the essential documentation of the rights of American citizens and the actions of their government. The agency meets thousands of information needs daily, ensuring access to records on which the entitlements of citizens, the credibility of the United States Government, and the accuracy of history depend. Resources will at a minimum need to pass a public trust background check upon on-boarding
Job Description
At least four (4) years of experience in IT Service Desk support, and two years in software development as a tester, business analyst, developer, or some other hands-on role
Proven track record of team management, including adequate training, delegation, and motivation
Strong analytical, problem-solving, drive customer communication during critical events and communication skills
Ability to work independently and in team settings, prioritizing workload and managing multiple tasks and assignments
Prior Federal government experience is a plus.
Bachelor’s degree in computer science or related field
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