Technical Support Specialist

Portland, OR, United States

**Technical Support Specialist**

at Suvoda Portland, Oregon, United States **Were Looking for a Technical Support Specialist to Join Our Team!**

We are seeking a technically savvy, team player who thrives in a fast paced, dynamic environment. Our ideal candidate is an analytical thinker who will be motivated by helping clients resolve complex, system-related issues. This individual will be a fast learner, who can maintain their composure and is not easily ruffled under pressure. Additionally our candidate is a resourceful problem-solver who seeks out effective and efficient solutions, while leveraging their talents and skills, to assist our clients in resolving issues in real-time. We are open to both local and permanently remote candidates. This role is for 9:00am-5:00pm PST shift.

As a Technical Support Specialist you will be responsible of identifying and troubleshooting the error logs that occur in our web-based application. You will create and write SQL queries in order to perform manual updates in customer database. You will also work closely with our first-level Customer Care Specialists and our development team to investigate, troubleshoot and resolve escalated client support issues.

**Responsibilities**:

* Provide support to customers and/or end-users via telephone and email (as required) to troubleshoot issues and identify root causes

* Troubleshoot technical issues reported by Suvodas Customer Care Specialists and provide guidance

* Collaborate with members of the services delivery and/or development teams to identify optimal solutions

* Excellent understanding of the technical aspects of the system

* Remain up to date with understanding new functionality introduced by core system releases

* Create and execute SQL scripts and stored procedures to perform manual updates to customer databases as required

* Investigate critical and urgent issues in a timely manner

* Ability to create various reports from the DB as required

* Provide input on current support processes and suggest improvements

* Perform other related duties as required

**Requirements**:

* Bachelor's degree (ideally in computer science) preferred

* Proficiency with web-based software applications

* Exposure to Windows (Unix based systems)

* Experience creating and executing SQL scripts and stored procedures

* Strong written and verbal communication skills.

* Able to work independently as well as part of a cross-functional team.

* Analytical, organizational and planning skills

* Highly self-motivated, able to multi-task in a fast-paced environment.

* Attention to detail

* Prior technical support experience preferred, especially in IRT or related field

**Who We Are:**

Suvoda is a group of exceptionally bright, passionate and curious employees working together to solve complex challenges for our clients using our best-of-breed IRT system. Its really as simple as that. We are the trusted technology partner that enables health sciences organizations (like pharma companies and biotech firms) to execute their clinical trials while remaining focused on whats most important, their patients. Headquartered in the greater Philadelphia area, with offices in Bucharest, Barcelona and Portland, OR, weve experienced impressive year-over-year growth and are growing our teams across the globe. Learn more on our website!

**What Youll Get:**

In addition to working with a group of super-smart colleagues who work as hard as they play, youll get:

* Competitive Compensation

* Medical, Dental and Vision coverage (on your first day!)

* 401(k) with company match

* 30+ days of PTO (plus sick time and professional flexibility)

* Paid parental leave

* Training and professional development

* Company-sponsored events

#LI-MM1

Please confirm the highest level of education that you have completed. *

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For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Suvodas Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender Please identify your race If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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Veteran Status Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .

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* Intellectual disability

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