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Cornerstone onDemand
Portland, OR, United States
**Job Title: Advanced Technical Support Specialist** **Job Description:** The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy, collaborative, accountable, respectful, and innovative. They are responsible for resolvin
Job Source: Cornerstone onDemandTechoregon
Portland, OR, United States
Location 2035 Northwest Front Avenue, Suite 300, Portland, Oregon **Description** **Who We Are** Foureyes is a rapidly-growing software company, named by the Technology Association of Oregon as the 2020 Rising Star Technology Company of the Year.. Were on track to become the leading sales intelligence platform and we need great people to ge
Job Source: TechoregonRouteware, Inc.
Portland, OR, United States
**Technical Support Specialist** * Portland, OR * Full-Time * Support * Technical Support Specialist Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase e
Job Source: Routeware, Inc.Consultant Specialists, Inc. (CSI)
Hillsboro, OR, United States
Onsite -1 day remote after training Top 3 qualifications you are looking for on a resume (technologies worked with, skill sets, etc.) 1. Strong Technical Background working with various technologies, software, and support structures. 2. Troubleshooting skills. Experience working on issues that are complex and being able to isolate issues that haven
Job Source: Consultant Specialists, Inc. (CSI)Suvoda
Portland, OR, United States
**Technical Support Specialist** at Suvoda Portland, Oregon, United States **Were Looking for a Technical Support Specialist to Join Our Team!** We are seeking a technically savvy, team player who thrives in a fast paced, dynamic environment. Our ideal candidate is an analytical thinker who will be motivated by helping clients resolve comple
Job Source: SuvodaCosti
Portland, OR, United States
**Career Opportunity at COSTI** Technical Support Specialist Costi requires a technical support specialist for its IT department This is a full-time non-union contract position scheduled to work 35 hours per week. **Duties:** * Troubleshoot and resolve issues related to operating system, applications, hardware failures, printing problems, user ac
Job Source: CostiVestas
Portland, OR, United States
At Vestas we are powered by the dream of changing the world. And to create a sustainable future, we are building a team of passioned visionaries. Would you like to join us? Vestas is the world's largest wind turbine manufacturing company with significant operations in the United States. Construction Technical Support Specialist The construction
Job Source: VestasSolvOne, LLC
Portland, OR, United States
**Associate Technical Support Specialist** SolvOne - Portland, OR, United States SolvOne is looking to add the right candidates to our growing Technical Support Team! We serve the petroleum industry by providing 24/7/365 site-related solutions, comprehensive technical support, facilitating dispatch execution, performing nationwide project rollouts
Job Source: SolvOne, LLCPortland, OR, United States
**Job Title: Advanced Technical Support Specialist**
**Job Description:**
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy, collaborative, accountable, respectful, and innovative. They are responsible for resolving the most critical and complex issues with the Cornerstone product. The Specialist will utilize their knowledge, expertise, and exceptional soft skills to understand the customer and interpret their needs to ensure they are achieving maximum value from Cornerstone.
**In this role you will**
+ Respond to customer cases in line with service level objectives.
+ Identify and resolve issues and proactively perform mitigation assessments to prevent issues from recurring.
+ Approach each case with a goal of ensuring Cornerstone products are performing at an optimal level by addressing any underlying or additional problems uncovered during each customer engagement.
+ Research and replicate difficult configuration, compatibility or product defect issues and document the results of your investigation.
+ Manage customer and internal communications, both written and on calls.
+ Drive full resolution of cases and escalated cases with limited oversight or direction.
+ Act as a mentor and advisor to other members of the Global Customer Support team.
+ Maintain an advanced understanding of the Cornerstone product portfolio, be the Subject Matter Expert.
+ Create knowledge articles and lead knowledge sharing initiatives.
**Youve got what it takes if youve got**
+ Bachelor's degree in computer science, information systems, or equivalent experience required. Experience supporting LMS, HRIS, LXP, etc. is a major plus.
+ Minimum of 5 years experience in a technical customer support role. Preferably with enterprise SaaS solutions.
+ Excellent written and verbal communication skills are required, including the ability to communicate technical concepts clearly and effectively.
+ Experience leading major enterprise incidents/situations using escalation management guidelines to engage support, product managers, engineering teams and other teams.
+ Ability to communicate technical information proficiently with internal and external stakeholders, including C-level executives and engineering leaders.
+ The ability to communicate confidently and clearly on conference calls, in meetings, and via email, at all levels of the organization is essential.
+ Strong organizational skills with the ability to manage multiple tasks simultaneously.
+ Customer focus and ownership, use of own initiative, and a proactive approach to work.
+ Ability to facilitate conversations with large groups of remote people.
+ Ability to maintain calm during stressful situations.
+ Ability to translate technical incidents into business terms.
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at [email protected]
Advanced Technical Support Specialist jobs in Portland, OR, United States
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