Associate Technical Support Specialist
Portland, OR, United States
**Associate Technical Support Specialist**
SolvOne - Portland, OR, United States
SolvOne is looking to add the right candidates to our growing Technical Support Team! We serve the petroleum industry by providing 24/7/365 site-related solutions, comprehensive technical support, facilitating dispatch execution, performing nationwide project rollouts, and coordinating extensive compliance management efforts.
Associate Technical Support Specialist responsibilities will include: providing Tier II support, diagnosing problems, troubleshooting, and problem resolution. This will include, but not be limited to: product dispensing, safety and regulatory compliance, point-of-sale equipment and other hardware and software related issues.
For more information about SolvOne and the services we offer to the Petroleum Industry, please visit our website at
* Competitive starting wage and benefits
* Remote position, with occasional office visits required
* Equipment provided by SolvOne
* Option of working at our Portland, Oregon office in the Cedar Hills neighborhood
* Comprehensive individualized paid training and paid certifications
* Positive work environment; we work hard to appreciate our people
* We promote from within and encourage growth
**Set schedule options after training:**
Wednesday to Saturday, 8:00 PM - 6:30 AM
Sunday to Wednesday, 8:00 PM - 6:30 AM
**Training schedule may vary and will include some in-office time**
**Requirements:**
* **In-depth knowledge of the inner workings of gas stations is a plus. If this describes you, you could be the perfect fit!**
* **A strong internet connection and the ability to setup a home office with company provided equipment**
* **Must be a resident of Oregon or SW Washington as occasional office visits are required**
* Knowledge of Microsoft Windows including Office Suite and Outlook
* The ability to understand and become proficient with all facets of SolvOne Operations and tools, which include, but are not limited to:
- Incoming call processes and procedures
- Call dispatch and call assignment
- Call tracking tools and applications
- Individualized SolvOne customer requirements and procedures
- Systems including RingCentral, Salesforce, Verisae, Speedway IDS, iHub, FuelCloud, Titan etc.
* Ability to work independently in a remote work environment and remain on task with minimal direction
* Highly analytical with strong problem solving, communication and critical thinking capabilities
* Within the 90 day probation, an Associate TSS is required to pass International Code Councils (ICC) California UST Service Technician Examination
* Within six months, an Associate TSS is required to pass Veeder Root Level I, II, III IV and ISD certifications
* Successfully pass a pre-employment drug screen and background check
**If this sounds intriguing, dont miss this great opportunity. Apply today!**
**Posted On:** Tuesday, February 22, 2022
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