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Crescens
Conyers, GA, United States
Job Title: Helpdesk Support - Call center Location: Conyers, GA Duration: 7 months ***LOCAL CANDIDATES*** Job Description: This position is located at DDS Headquarters in Conyers, Georgia. Call Center environment Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high vo
Job Source: CrescensDeKalb Community Service
Decatur, GA, United States
Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization located in metropolitan Atlanta, Georgia, offering a full range of mental health services, developmental disabilities programs and substance abuse treatment to more than 11,000 citizens annually who are uninsured and u
Job Source: DeKalb Community ServiceClaratel Behavioral Health
Decatur, GA, United States
Job Summary: Seeking a dedicated and knowledgeable Helpdesk Support Specialist to join our IT team. The successful candidate will be responsible for providing technical assistance and support to end-users, diagnosing hardware and software issues, and ensuring the smooth operation of our IT infrastructure. Key Responsibilities: Provide first-leve
Job Source: Claratel Behavioral HealthDeKalb Community Service
Decatur, GA, United States
DeKalb Community Service Board (CSB) is an innovative, community-based behavioral health and developmental disabilities services organization located in metropolitan Atlanta, Georgia, offering a full range of mental health services, developmental disabilities programs and substance abuse treatment to more than 11,000 citizens annually who are unins
Job Source: DeKalb Community ServiceGeorgia Systems Operations
Tucker, GA, United States
72800-127300 per year | Tucker, GA, USA | Salary | Full Time Position Highlights: Challenging and exciting ground-floor opportunity to provide operational support for the power grid and rural broadband expansion Be part of building the internet in Georgia - support core Internet links to entire cities! Not the standard corporate IT environment
Job Source: Georgia Systems OperationsNorthPoint Search Group Inc
Covington, GA, United States
Marketing Coordinator - Covington, GA Implement, modify, maintain, and improve the use of marketing technology software for demand generation and customer nurturing. Spearheading CRM database development, segmentation, maintenance, and hygiene with a team and individually Working as part of the project team during development of customized softw
Job Source: NorthPoint Search Group IncGwinnett Coalition
Lawrenceville
Job Description Job Description Salary: $45,000 The Gwinnett Coalition (Coalition) is a growing 501c3 nonprofit organization whose mission is to lead systems change and build capacity to advance equity and community well-being. The Coalition collaborates with members of local government, the business community, nonprofits, faith-based organization
Job Source: Gwinnett CoalitionRoyal Hotel Investments of Covington
Covington, GA, United States
We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards f
Job Source: Royal Hotel Investments of CovingtonConyers, GA, United States
Job Description: Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities Oversee the daily performance of computer systems and applications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Minimum Qualifications: High School diploma or GED
Six months of IT Level 1 support experience handling customers, questions, complaints, and/or providing information in a call center environment.
Preferred Experience: 1+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Knowledge of Apple iOS
Email Alert for IT Help Desk Analyst jobs in Conyers, GA, United States
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