Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Claratel Behavioral Health
Decatur, GA, United States
Thursday, November 30, 2023 DeKalb Community Service Board (CSB) is an innovative, community-based behavioral health and developmental disabilities services organization located in metropolitan Atlanta, Georgia, offering a full range of mental health services, developmental disabilities programs and substance abuse treatment to more than 11,000 cit
Job Source: Claratel Behavioral HealthCrescens
Conyers, GA, United States
Job Title: Helpdesk Support - Call center Location: Conyers, GA Duration: 7 months ***LOCAL CANDIDATES*** Job Description: This position is located at DDS Headquarters in Conyers, Georgia. Call Center environment Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high vo
Job Source: CrescensInTown Suites
Atlanta, GA, United States
Position Summary: The Help Desk Analyst is responsible for consulting with users to determine hardware, software and system functional specifications. The Help Desk Analyst is responsible for tracking and managing support requests, research, identify and support computer-related hardware and software. I. Position Responsibilities: Essential Supp
Job Source: InTown SuitesIntegrated Resources
Conyers, GA, United States
Job Description: Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service. Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsib
Job Source: Integrated ResourcesCrescens
Atlanta, GA, United States
Job Title: - Help Desk Analyst Location: Atlanta, GA Duration: 5+ months DESCRIPTION: Under general supervision for Fulton County Dept. of Health, the support analyst assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Works and communicates with state employees, internal
Job Source: CrescensV-Soft Consulting Group
Atlanta, GA, United States
IT Help Desk Analyst Primary Location: Atlanta, Georgia V-Soft Consulting is currently hiring for an IT Help Desk Analyst for our premier client in Atlanta, Georgia . Education and Experience " High School diploma or GED. Six months of IT Level 1 support experience handling customers, questions, complaints, and/or providing information i
Job Source: V-Soft Consulting GroupMidas Consulting
Atlanta, GA, United States
Short Description: The Client, Office of Information Technology is seeking candidates for the position of ID Analyst located in Atlanta, Georgia. Complete Description: *THIS IS NOT A TECHNICAL SUPPORT POSITION. THIS POSITION IS AN ADMINISTRATIVE ROLE *Local Metro Atlanta area applicants only. Position Responsibilities: • Receive and track onboa
Job Source: Midas ConsultingInsight Global
Atlanta, GA, United States
Job Description Insight Global is looking for (8) Senior AML Analysts to work in the Atlanta, GA area supporting a large financial client. Their main responsibility is to triage questions and coaching support through remote support mainly via email and phone from various locations. This person will not be completing cases on their own but more ass
Job Source: Insight GlobalDecatur, GA, United States
DeKalb Community Service Board (CSB) is an innovative, community-based behavioral health and developmental disabilities services organization located in metropolitan Atlanta, Georgia, offering a full range of mental health services, developmental disabilities programs and substance abuse treatment to more than 11,000 citizens annually who are uninsured and underinsured.
As a public, not-for-profit organization, the DeKalb CSB operates more than 20 locations in DeKalb County with a diverse workforce of more than 500 direct-care and support staff.
Our staff of physicians, nurses, clinicians and support personnel is dedicated to helping our clients and their families recover from these debilitating disabilities and resume productive lives. We strive to provide the highest quality, evidence-based services in the least restrictive settings, and we envision a community in which disabilities no longer limit potential. DeKalb CSB is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). Read more on our recent CARF accreditation here.
JOB SUMMARY - Provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop and conduct training programs for software/hardware users.
SKILL, COMPETENCY AND EDUCATION AND/OR LICENSURE REQUIREMENTS
Training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area. 4-5 years education/experience in system/network support.
DUTIES AND RESPONSIBILITIES:
Computer knowledge: As a Help Desk Analyst, you will need to be familiar with all computer-related issues, such as Hardware, Software, Operating Systems, Cloud Technology, Wi-Fi, Handheld devices, Networking, and more.
Communication: All Help Desk Analysts communicate daily with customers and co-workers, which requires well-developed written and verbal communication skills.
Multitasking: Working as a Help Desk analyst often involves handling multiple issues simultaneously.
Organization: Help Desk Analysts need to be well-organized so they can quickly find pieces of information they need and provide them to customers or colleagues.
INTER-RELATIONSHIPS: Must be able to communicate effectively and assist end users and other IT staff with computer related issues.
WORKING CONDITIONS: The job is routinely 8:00 a.m. to 5:00 p.m. in an office setting. Travel to other centers within DeKalb County is required daily to assist in solving computer problems.
NEEDED ATTRIBUTES: Incumbent must possess a pleasant personality and exhibit enthusiasm in helping users and IT staff with computer problems. Incumbent must be a great team player and work together with other IT staff to ensure that tasks and projects are completed in the most effective and efficient way.Users and other IT staff should see this staff person as a valuable resource and not hesitate to ask for help. The ability to write clearly and speak before groups in a clear and understandable manner is a must.
Physical Requirements: The physical demands described here are representative of those that must be met by ADA requirements for applicants and employees to successfully perform the essential functions of this job. The job requires lifting and carrying up to 5lbs
Pre-employment drug screening may be required. Selected applicant will be subject of an FBI Criminal History Record Check, and the applicant has the right to challenge the contents of their Criminal History Record Information, should they choose to do so.
Claratel CSB is an equal opportunity employer regarding disability under VEVRRA and ADA
As a part of the pre-employment process, the selected applicant will undergo an FBI Criminal History Records check, Motor Vehicle Report (MVR) check and drug screening. Direct Care positions may require Tuberculosis (TB) testing.
DeKalb Community Service Board participates in E-Verify ( Company ID: 226305 ).
Our Mission: DeKalb Community Service Board strives to provide the right service, for the right person, at the right time.
Our Vision: The DeKalb Community Service Board envisions a community in which disabilities no longer limit potential.
Our Values:
• Providing inspirational leadership in marshaling resources to achieve our vision
• Being an industry leader in public sector service delivery
• Having talented and well trained staff that is client and mission focused
• Offering a full service continuum with a collaborative spirit
• Being the provider of choice, the employer of choice and the board of choice
Other details Job Family Analyst
Pay Type Salary
Employment Indicator REGULAR
Travel Required Yes
Required Education Certification
Apply Now
Email Alert for ITS- HELP DESK ANALYST II jobs in Decatur, GA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.