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Wolters Kluwer
Boston, MA, United States
Project Manager (Customer Success Specialist) - Remote R0037213 Job Description Summary: The Customer Success Specialist – Project Manager is responsible for the end-to-end management of onboarding client license portfolios and the successful implementation of CT Corporation's Business License Services for enterprise customers. In this capacity,
Job Source: Wolters KluwerBravado
Salem, MA, United States
Customer Success Manager (Remote) United States of America $90,000–$130,000 OTE *This post was created on behalf of one of Bravado’s clients. Our client is a leading software company that provides a diverse suite of products aimed at enhancing collaboration, productivity, and project management within organizations. Their product suite includes too
Job Source: BravadoWabbisoft
Boston, MA, United States
Boston, MA or Remote // Full-time Position Are you interested in helping companies transform the way they think about security as part of their software development pipeline? If “Yes!,” then keep reading. Wabbi is growing rapidly and looking for a Customer Success Manager to help ensure we maintain a happy and expanding customer base. Wabbi is si
Job Source: WabbisoftIDC Corporate
Needham, MA, United States
Accessibility Assistance: If you have a medical condition or disability and need a reasonable accommodation for any part of the employment process, call 508-935-4146 and leave a message describing the nature of your request and providing your contact information. Please note that this is a dedicated line and should only be used for inquiries rel
Job Source: IDC CorporateNexthink SA
Boston, MA, United States
Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps compani
Job Source: Nexthink SABlack Kite
Boston, MA, United States
Black Kite is seeking a dynamic Customer Success professional responsible for managing accounts by allocating appropriate time to high-priority goals, requirements, and expansion opportunities. You must be capable of developing and maintaining relationships at all levels, including executive-level relationships through opportunity planning, executi
Job Source: Black KiteHYCU
Boston, MA, United States
Job Description Job Description Salary: Why Join HYCU? HYCU is the fastest-growing leader in the multi-cloud data protection as a service industry. By bringing true SaaS-based data backup and recovery to both on-premises and cloud-native environments, the company provides unparalleled data protection, migration, disaster recovery and ransomware pr
Job Source: HYCUCrayon
Boston, MA, United States
Crayon is seeking a dynamic and motivated Customer Success Manager to join our team. The primary responsibility of this role is to help customers succeed with their competitive intelligence program and help them take their program from zero to one and/or from one to 100. The successful candidate will play a key role in building and enhancing custom
Job Source: CrayonBoston, MA, United States
WHO ARE YOU? You are a professional with a talent for training, teaching and guiding people through the learning process when it comes to new technology.
WHO ARE WE? We are passionate, lifelong learners, and creative thinkers working daily to develop culturally authentic language learning digital and print content for the K-20 education space.
WHAT IS THE ROLE ABOUT? In the Customer Success Specialist role, you will be an important partner to our Higher Education customers by conducting by being the front line of support for customers, conducting virtual product demonstrations and answering customer questions in order to show them our product’s potential and how to get to optimal utilization.
WHY IS THIS EXCITING? VHL is a growth organization. The Customer Success team, like all others here, is made up of a passionate, experience and dedicated group of people that genuinely care about the relationships they build with each other and with customers.
IN THIS ROLE YOU WILL:
Onboard new customers, act as the first point of contact, provide timely responses and identify thoughtful solutions to their challenges
Deliver demos/trainings to customers that show how to optimize usage of VHL digital tools, products and platforms
Provide pre/post-sales account management support to sales team members
Ensure timely day-to-day account administration and activity updates in CRM
Assist with scheduling and coordinating of customer event, demonstration, training and meeting logistics
Elevate the customer’s experience by identifying workflow/process improvement areas
Create customized sales documents, marketing collateral and presentation materials
Collaborate with other departments on special projects when needed
YOU MUST HAVE (MINIMUM REQUIRED SKILLS & EXPERIENCE)
Bachelor’s degree minimum
2+ years minimum of experience in a customer success, customer support, sales support, account management or similar role
1+ years minimum of experience conducting in-person and/or virtual product demos, presentations or trainings for customers
Experience using video-conferencing tools (GTM, WebEx, Zoom, etc.)
Experience using a CRM (i.e. Hubspot, salesforce, or other) to manage accounts
Strong client/customer relationship building and management skills
Willingness to travel a couple of times/year to necessary team/company meetings
IDEAL IF YOU HAVE (PREFERRED SKILLS & EXPERIENCE)
Experience working and/or teaching in Higher Education
Familiarity with digital education technology products; VHL specific a plus
Experience using Salesforce
LOCATION - Hybrid Boston/Remote
This role is a Hybrid Boston, MA/remote work arrangement during the work week. Our office is located at 500 Boylston Street, Boston, MA. Candidates must reside locally and within a reasonable distance to the office to be considered. Relocation assistance is not available for this role.
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Customer Success Specialist jobs in Boston, MA, United States
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