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Highland Fleets
Beverly, MA, United States
About Us Highland Electric Fleets is a comprehensive turnkey solutions provider that delivers electric school buses (EVSB) to school districts and third-party managed fleet providers (3PMs). We offer a model involving financing, infrastructure, vehicle deployment, and maintenance in an easily digestible, economic format that enables EVSB acquisitio
Job Source: Highland FleetsLilt
Boston, MA, United States
Job Description Job Description LILT is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining org
Job Source: LiltMoney Fit by DRS
Boston, MA, United States
Altoida is a pioneer in developing digital biomarkers of neurological disease using augmented reality and machine learning. Our technology platform is designed to enable an objective evaluation of an individual’s neurological health, allowing for more accurate patient selection and stratification for clinical trials, as well as sensitive monitoring
Job Source: Money Fit by DRSAmwell
Chelsea, MA, United States
Company Description Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care. Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater a
Job Source: AmwellAutomata
Cambridge, MA, United States
Level: 4 Salary band: $90,000 - $125,000 8% bonus Automata is building a world-class company to disrupt the life science industry and empower scientists by making automation a reality for every lab. We work with labs across the world to understand their specific workflows and needs and develop personalised solutions that range from diagnostic,
Job Source: AutomataAtScale Inc.
Boston, MA, United States
Company Overview AtScale enables smarter decision-making by accelerating the flow of data-driven insights. The company’s semantic layer platform simplifies, accelerates, and extends business intelligence and data science capabilities for enterprise customers across all industries. With AtScale, customers are empowered to democratize data, implemen
Job Source: AtScale Inc.Verint Systems
Boston, MA, United States
Overview of Job Function Verint’s Experience Management (XM) business unit is seeking an experienced Customer Success Manager (CSM). The CSM position is responsible for the day to day management and health of assigned accounts to ensure retention and renewal success as the advocate through the customer’s Verint Journey. The CSM is responsible for t
Job Source: Verint SystemsOracle
Boston, MA, United States
Job Description We’re on the precipice of a generational change in how Oracle enables customer success and Oracle’s Customer Success Organization is in the midst of a customer-centric transformation. We’re helping our clients around the globe redefine customer experience, unifying the front, middle, and back office for a 360-degree view of the cus
Job Source: OracleBoston, MA, United States
Crayon is seeking a dynamic and motivated Customer Success Manager to join our team. The primary responsibility of this role is to help customers succeed with their competitive intelligence program and help them take their program from zero to one and/or from one to 100. The successful candidate will play a key role in building and enhancing customer relationships, ensuring customer satisfaction, and driving customer adoption and overall customer value.
Requirements
You’ll be responsible for enabling and managing customer accounts. You will build strong relationships, drive deep product adoption, and continuously guide customers toward successfully achieving their goals
You’ll proactively engage with customers in order to understand changes and updates to their needs, goals, and challenges and help them drive organizational impact with their Compete program
Through your work, you’ll grow adoption of Crayon across different teams and departments within an account.
You’ll gather product feedback and recommendations from customers. You understand how customers can use the product and will help them incorporate it into their short and long-term strategies
You’ll own your book of business and be tasked with ensuring customer outcomes that will facilitate renewals
Work closely with customers to understand their needs and goals, and articulate the value proposition of our products or services to meet those requirements
A little about you:
Customer Service Mindset. You love customers! You love working with them directly. You are energized by delivering a customer experience they can’t stop raving about
Get Stuff Done. You work hard and are highly motivated, dedicated, and love getting into the details. You actively embrace hard work and obsess about GSD for our customers
Experience. You have relevant experience in Customer Success, Customer Onboarding/Implementation, and/or Account Management. This is likely 3+ years of owning a book of business and driving renewals and adoption for a B2B Saas company
Great Communication & Executive Presence. You're comfortable presenting to and engaging executives and can speak to how Crayon fits into strategic goals and initiatives with credibility
High Wattage. You love a good challenge, learning new skills, embracing the latest technology, and are actively looking to grow your experience and career
Team Player. High emotional intelligence is just how you operate. You enjoy working in a team environment and supporting others in pursuit of common goals. You strive to not only improve yourself but also those around you
Benefits
A little about us and our benefits:
This position offers a base salary and commission. Crayon employees who demonstrate high performance and commitment will have the opportunity for career development and advancement within sales or other departments.
Crayon offers a competitive salary, equity, medical, dental, vision, 401k, generous paid parental leave, take-what-you-need paid time off, and an inclusive culture. Learn more about Crayon’s benefits.
Crayon is committed to building a workplace that welcomes and encourages diverse perspectives, because we know that the most successful teams are diverse teams. We are an equal opportunity employer and prohibit discrimination and harassment of any kind.
Crayon’s competitive intelligence platform enables businesses to capture, analyze, and act on everything happening outside their four walls. Named an industry leader by Forrester and G2, Crayon’s software is trusted by hundreds of leading businesses to keep up with competitor information - external messaging and positioning, product and pricing changes, hiring plans, go-to-market strategies, and more. Crayon’s platform then helps businesses act on this information, increasing sales win rates, improving marketing performance, informing product strategies, and driving revenue.
Customer Success Manager jobs in Boston, MA, United States
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