Project Manager (Customer Success Specialist) - Remote

Boston, MA, United States

Project Manager (Customer Success Specialist) - Remote R0037213

Job Description Summary:

The Customer Success Specialist – Project Manager is responsible for the end-to-end management of onboarding client license portfolios and the successful implementation of CT Corporation's Business License Services for enterprise customers. In this capacity, the Project Manager will be the main contact for the customer and internal partners during onboarding. They are responsible for coordinating, organizing, and directing the onboarding process, which also includes managing the completion of work by other teams. Throughout the process, the PM will handle risk and issue management, planning/scheduling, and scope management. Along with a robust set of project management skills, the PM will bring strong abilities to guide other team members and departments, work directly with customers, understand corporate governance, and manage large data sets using technology - especially MS Excel (complex spreadsheets) skills.

This is a USA Fully Remote role and will report to the Associate Director, Customer Service Operations - FCC CT. Must be legally authorized to work in the USA. #LI-Remote

Job Qualifications (Minimum):

Education : Bachelor’s degree in Liberal Arts, Business, Management, or related discipline.

Experience : 3 years of project management experience plus 1-2 years of consultative customer service or account management experience.

Preferred Experience Knowledge, Skills, or Certifications (Minimum):

Experience : 5+ years of project management experience along with 2 years consultative customer service or account management experience with Enterprise size customers.

Demonstrate knowledge of process and project management standards, PMP highly regarded.

Demonstrate experience of CT business practices, processes, products, and services.

An understanding of business licensing and/or working with jurisdictions at state and local levels.

Communicate with partner representatives, government agencies, colleagues, and clients

Essential Duties and responsibilities:

Ensure the business licensing onboarding process is executed effectively along with providing an excellent customer experience.

Work closely with customers to onboard their data with accuracy and speed while learning a product with a high degree of complexity involved throughout the entire business licensing and onboarding experience.

Develop and implement project plans, provide weekly updates on all aspects of each project while working on multiple projects simultaneously.

Under a moderate level of guidance, responsible for solving moderately complex problems following established procedures, maintaining project documentation, and exercising discretion and independent judgment.

Delegting responsibilities and monitoring progress, providing high-level support to internal/external customers, meeting deadlines, working independently, excellent communication skills, strong ability to multi-task and prioritize work.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave . Full details of our benefits are available https://www.mywolterskluwerbenefits.com/index.html

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84 .

Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023

CEO Nancy McKinstry ranked 16th by Harvard Business Review of the best performing CEOs in the World.

WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023 .

Diversity Matters

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.