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Account Manager

Marietta, GA, United States

About the job:

The Cortavo IT Account Manager will serve as the liaison between Cortavo and its clients. They have the responsibility to address customers’ needs and concerns as quickly and effectively as possible to develop and maintain strong relationships. They will also aid internal departments by collecting sales leads or testimonials, collecting payments on open invoices, and communicating pertinent client information needed to meet client requests and timelines.

The ideal candidate must have exceptional communication, computer, and problem-solving skills. This is a position for an experienced, resourceful, analytical, adaptable, and organized account professional with the ability to build strong rapport with clients.

This role reports directly to the Cortavo Sales Director.

Account Management:

Serve as the main point of contact related to client needs and concerns

Meet sales targets and revenue goals

Meet renewal retention goals

Leverage technical acumen to identify opportunities for cross-sell and upsell

Maintain accurate pipeline on a weekly basis

Partner with the engineering team to ensure client project requirements are met

Collaborate with the customer success team to ensure highest client satisfaction rates

Provide consistent feedback to internal Company departments to improve processes

Facilitate in the invoicing and collections process

Develop account plans and strategies

Conduct technology business reviews with larger accounts

Coordinate onsite client visits or lunches for local clientele

Maintain updated knowledge of company sales offerings, products, and services

Responsible for documenting activities, next steps, and status of accounts in Salesforce

Required Skills and Qualifications:

Bachelor’s degree

3+ years of account management experience

2 + years technical acumen for end user device sales

Ability to effectively communicate and build rapport with C-level executives

Excellent active listening skills

Impeccable multi-tasking capabilities

Ability to work well with others at the Company

Exceptional verbal and written communication skills

Ability to adapt and strong problem-solving skills

Experience with all tools within the Company tech stack

Tech Stack

Salesforce

Autotask

Slack

monday.com

Google Suite

QuickBooks

O365

Work Environment:

Competitive salary, as well as employer, contributed health benefits

Unlimited paid time off

Marietta, GA office location

Access to a Company cell phone plan

A seat on an energetic team that collaborates and pushes each other to be better

A fast-paced but cooperative environment with endless potential for growth

Celebration events for team and Company successes throughout the year

Flexible work from home options available.

Apply

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