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Gardencommunitiesca
San Diego, CA, United States
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Job Source: GardencommunitiescaLee Hecht Harrison Nederland B.V.
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San Diego, CA, United States
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Job Source: BankTalent HQSan Diego, CA, United States
customer service specialist.
san diego , california
posted april 23, 2024
job details
summary
$18 - $20.30 per hour
temporary
high school
category business and financial operations occupations
referenceAB_4520560
job details
The main function of a Customer Service Specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Remote but prefer candidates in the San Diego area. 10 month contract. Qualifications:
Computer skills – typing quickly and effectively, minimal troubleshooting
Adhering to schedule, quality of calls and idle time, RDONA
Multi-tasking, working multiple systems, must be able to grasp computer programs
Customer service skills, problem resolution and communication
Microsoft Outlook
salary: $18 - $20.3 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
True call center environment, primarily inbound and some outbound calls. Everything is scheduled
Two types of calls: patients and clients. Clients calling in for results, test info and test pricing, adding on additional testing.
Scheduling appointments for patients, location details, pricing info and general questions
Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills
Customer Service
Call Center Support
Verbal Communication
Written Communication
Qualifications
Years of experience: 1 year
Experience level: Experienced
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customer service specialist jobs in San Diego, CA, United States
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