Customer Success Manager

San Francisco, CA, United States

You are an expert at discovery and understanding the customers’ needs

You embody a customer-centric approach

You have significant years of experience in a success role

You have experience in the developer tools and infrastructure verticals

You are excited about building a process from scratch

You are multi-talented and want exposure to every aspect of the business

Experience at a startup

A passion for hardware

Responsibilities You will be building relationships with engineering leaders across the industry and enable product development teams to become best-in-class across the industry alongside our founders

We expect you to take ownership, creatively solve problems, and build the foundation for a successful customer success organization

Onboards customers smoothly and successfully

Cultivates and strengthens ongoing client relationships, focusing on revenue growth and client satisfaction

Leads by thinking multiple steps ahead to move an account forward

Demonstrates and communicates customer value frequently

Transparently communicates both internally and externally

Informs our roadmap with feedback from customers

Independently assesses current business processes, identifies capability gaps, gains internal alignment, and helps develop future state strategy

Drives outcomes through effective collaboration and communication with broader revenue, developer experience, and product teams

We offer full benefits (health, vision, dental, 401k), unlimited PTO, and competitive pay and equity packages

Qualifications You are an expert at discovery and understanding the customers’ needs

You embody a customer-centric approach

You have significant years of experience in a success role

You have experience in the developer tools and infrastructure verticals

You are excited about building a process from scratch

You are multi-talented and want exposure to every aspect of the business

Experience at a startup

An engineering background

A passion for hardware

Responsibilities You will be building relationships with engineering leaders across the industry and enable product development teams to become best-in-class across the industry alongside our founders

We expect you to take ownership, creatively solve problems, and build the foundation for a successful customer success organization

Onboards customers smoothly and successfully

Cultivates and strengthens ongoing client relationships, focusing on revenue growth and client satisfaction

Leads by thinking multiple steps ahead to move an account forward

Demonstrates and communicates customer value frequently

Transparently communicates both internally and externally

Informs our roadmap with feedback from customers

Independently assesses current business processes, identifies capability gaps, gains internal alignment, and helps develop future state strategy

Drives outcomes through effective collaboration and communication with broader revenue, developer experience, and product teams

Benefits We offer full benefits (health, vision, dental, 401k), unlimited PTO, and competitive pay and equity packages

As one of the first members of our customer success team, you will have the unique opportunity to shape the go to market strategy, product, and culture at an early stage start up. You will be building relationships with engineering leaders across the industry and enable product development teams to become best-in-class across the industry alongside our founders.

We expect you to take ownership... creatively solve problems, and build the foundation for a successful customer success organization.

Your Role

• Onboards customers smoothly and successfully

• Cultivates and strengthens ongoing client relationships, focusing on revenue growth and client satisfaction

• Leads by thinking multiple steps ahead to move an account forward

• Demonstrates and communicates customer value frequently

• Transparently communicates both internally and externally

• Informs our roadmap with feedback from customers

• Independently assesses current business processes, identifies capability gaps, gains internal alignment, and helps develop future state strategy

• Drives outcomes through effective collaboration and communication with broader revenue, developer experience, and product teams

Why you may be a fit

• You are an expert at discovery and understanding the customers’ needs

• You embody a customer-centric approach

• You have significant years of experience in a success role

• You have experience in the developer tools and infrastructure verticals

• You are excited about building a process from scratch

• You are multi-talented and want exposure to every aspect of the business

Even better if you have

• Experience at a startup

• An engineering background

• A passion for hardware

We offer full benefits (health, vision, dental, 401k), unlimited PTO, and competitive pay and equity packages. Learn more about benefits and our company values on our website.

We want you (yes, you!) to apply

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria — unlike majority candidates meeting significantly fewer requirements.

We strongly encourage you to apply if you're interested: we'd love to know how you can amplify our team with your unique experience!

About Memfault

Memfault is the first IoT reliability platform that empowers teams to build more robust devices at scale. Today hardware teams have little insight into how their products are performing and what issues are driving the majority of field failures; with Memfault, they can operate with the same speed and agility as software organizations. Companies like Lyft, Logitech, Bose, Whoop, and Verkada use Memfault's performance monitoring, device debugging, and OTA update capabilities to ship fast and build high-quality products. Memfault was founded by veterans of Pebble, Fitbit, and Oculus and is backed by Stripes, Uncork Capital, Partech, the 5G Innovation Lab, S28 Capital, and Y Combinator.

Memfault recently closed a $24M Series B funding round announced on January 24, 2023 Company information

Memfault is the first IoT reliability platform that empowers teams to build more robust devices with software at scale. We believe that device reliability engineering will transform how developers build and operate IoT and edge devices with more productivity and more collaboration. As IoT applications continue to grow in complexity, it is more important than ever for developers to have Memfault’s performance monitoring, device debugging, and OTA update capabilities built into their fleet of devices for proactive device operations. We built Memfault to enable developers with a more scalable and sustainable process to accelerate go-to-market, de-risk product launches, cut product costs, and deliver overall superior products.By providing support for RTOS, bare metal, Android, and Linux devices, Memfault gives developers new flexibility and control over connected product development and device operations.

Software, Technology, Internet of Things, Consumer Electronics, Telecommunications, Mobile Applications, Internet Services, Computer Hardware, Internet of Things (IoT), Hardware

Company Specialties:

Embedded Software, Embedded Systems, RTOS, Debug, IoT, Device Monitoring, Smart Devices, Crash Analytics, Firmware, OTA Deployment, Fleet Analytics, Android/AOSP, and Microcontrollers

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