HR Business Partner

Atlanta, GA, United States

At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you.

So, what's the role all about?

We are seeking a confident, experienced HR Business Partner to provide a full range of HR business support to the Customer Engagement Analytics (CEA) organization in our Atlanta, GA office. This role will be a part of a fun, passionate, and dynamic global HR team. The role is both a strategic and hands-on role, which includes driving culture, improving organizational effectiveness & design, leading change management, providing leadership coaching, and driving HR functional excellence. We are seeking a strong candidate who can effectively interact with business leaders at all levels, possesses excellent communication skills, strong business acumen, and works effectively across global locations. Additionally, may serve as project leader for one of many NICE global initiatives.

How will you make an impact?

Lead the HR agenda and strategy in the Customer Engagement Analytics (CEA) organization and execute on them

Partner with business leaders at all levels of an organization, to promote the right culture, engagement and performance, aligned with NICE Values

Lead day-to-day HR processes, practices and initiatives, including coaching leaders and managers, building winning teams, managing performance and compensation processes succession planning, employee engagement, career management, workforce planning, learning, employee relations, onboarding, working environment, recognition and more

Assess ongoing organizational & people implications and implement the needed HR approaches and actions

Operate as a trusted advisor by using professional credibility and strong relationships with senior leaders to influence key priorities.

Strengthen the leadership team of each organization by providing coaching and development to senior leaders.

Engage with the employees to understand and improve the employee experience and facilitate the organization's culture and engagement strategies. Set the tone for employment engagement, team building, and overall culture.

Establish a communication cadence with leaders of each business unit to understand the needs of each unit and how they tie into the overall needs of the business.

Partner to design and implement organizational change that aligns with business objectives. Identify risks and develop mitigation strategies to ensure adoption.

Lead complex initiatives where the impact is significant in supporting the client's needs. Initiatives include employee retention, talent assessment, succession planning, organizational design, compensation planning (equity, bonus, merit), and leadership development.

Drive and execute on annual HR processes including talent management, reward and recognition programs and performance management.

Partner with and between COEs and regional HR teams to deliver seamless human resources processes and programs across the organization. Leverage all HR programs, policies, processes and systems.

Use data to highlight trends and proactively offer solutions that will drive business results.

Provide business stakeholders with analysis of client organizations' "health" by looking at trends in performance, employee satisfaction, attrition, diversity etc.

Other duties as assigned

Have you got what it takes?

Bachelor's degree with a focus in Human Resources, Psychology or other applicable discipline; Professional HR qualification is desirable.

A minimum of 3 years of previous experience in a HR Business Partner role, preferably in a technology organization and/or a global environment.

Ability to be solution focused and translate strategy into action.

Experience with interpreting data and trends to draw conclusions and make business recommendations.

You will have an advantage if you also have:

Strong project management skills from planning to execution.

Excellent written and verbal communication skills.

Demonstrate self-sufficiency, hands-on approach, flexibility and confidence.

Demonstrated agility to work within a complex (global, matrixed) environment is strongly preferred.

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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