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Insight Global
Bayonne
Job Description Insight Global is looking for an IT Service Desk Administrator to join a client in Bayonne, NJ! The Service Desk Administrator is an application or Systems Support Technician that receives escalation from Service Desk Analysts. Primary handoff responsibility is to ensure initial triage was accurately performed and verified before th
Job Source: Insight GlobalTEKsystems
New York
Description: Position Overview: As a Service Desk Analyst, you will provide Level 1 support to clients. This role will provide customer-friendly assistance to clients having trouble using IT products. The Service Desk Analyst will troubleshoot, diagnose, and resolve Level 1 incidents received, and escalate issues as necessary. Key Responsibilities
Job Source: TEKsystemsTEKsystems
New York
Description: One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk ph
Job Source: TEKsystemsMTA
New York
Office of the MTA Inspector General Desktop & Help Desk Technician Job ID: 7245 Business Unit: MTA Inspector General Location: New York, NY, United States Regular/Temporary: Regular Department: Inspector General Date Posted: Jun 27, 2024 Description Metropolitan Transportation Authority Office of the Inspector General Job Title: Desktop & Help Desk
Job Source: MTATEKsystems
New York
This is for the Evening Shift Service Desk, shift times go as follows: Sunday through Thursday 4PM - Midnight Description: One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health Syst
Job Source: TEKsystemsTEKsystems
New York
Description: One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk ph
Job Source: TEKsystemsTEKsystems
New York
Description: One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk ph
Job Source: TEKsystemsTEKsystems
New York
Description: One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk ph
Job Source: TEKsystemsNew York
Job Description Job Description Job Title: IT Service Desk Analyst
Department: Information Technology
Reports To: IT Service Desk Manager
The IT Service Desk Analyst will be responsible for providing technical assistance and support to Win Staff and Clients related to the use of deployed IT equipment and applications. This includes, but is not limited to, providing remote and in-person Service Desk support, setup/installation/upgrade of IT equipment and software, and troubleshooting hardware/software/network connectivity problems in a timely and efficient manner.
Responsibilities
Respond to user inquiries and requests for technical assistance via phone, email or work order; assess problems and issues with IT equipment and applications, and help resolve these issues for users; Serve as the first-level point of contact for Win Clients to facilitate the effective use of student iPads, laptops, and PC Lab equipment.
Diagnose hardware, software, and network connectivity issues; Escalate IT service issues to appropriate technical staff as needed.
Document all user support activity in designated IT work order system; Maintain communication with end-users and supervisor regarding support activities; Update/close work orders in a timely manner.
Install, upgrade, maintain, and troubleshoot IT assets including desktop computer systems and peripherals, software applications, laptops, printers, tablets, smartphones, IP Phones, etc.
Provide individual and group end-user instruction on the use of deployed technology resources.
Maintain updated IT inventory information and document in IT Asset Tracking system.
Prepare and maintain IT service documentation and reports.
Position Requirements
Bachelor's degree from an accredited College or University with a major in Computer Science or Information Systems;
OR Graduation from a certified technical training program in computer maintenance/repair; AND At least two years work experience in IT Support or other related Technical Support capacity.
Certification in A+, Network +, Microsoft Desktop Support desirable.
Work Conditions
Shift: Monday - Friday 9:00 a.m. to 5:00 p.m.; Occasional assignments on evenings and weekends.
Regular travel to Win sites in all five boroughs of New York City
Occasional inspection of equipment and cables in floors, ceilings, closets and IT rooms.
Lifting and transporting of moderate-to-heavy objects, including computers, printers, UPS devices, and other IT equipment.
WIN’S DIVERSITY, EQUITY & INCLUSION HIRING COMMITMENT
Our most effective service to our community comes from a diverse mix of minds, backgrounds and experience. As a result, we are committed to cultivating an inclusive work environment . Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law .
Email Alert for Analyst - IT Service Desk jobs in New York
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