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TEKsystems
New York
Description: One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk ph
Job Source: TEKsystemsTEKsystems
New York
Description: One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk ph
Job Source: TEKsystemsTEKsystems
New York, NY, United States
Description: One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk p
Job Source: TEKsystemsTEKsystems
New York, NY, United States
Description: One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk p
Job Source: TEKsystemsTEKsystems
New York
Description: Our client, an international law firm in midtown Manhattan, is looking for a Service Desk Analyst on a long term contracting basis. This person will be providing phone/remote/email support of 1000+ users with issues involving Windows 10, Active Directory, MS Office 2016/365, Citrix, VPN, mobile devices, MDM, and iManage document manage
Job Source: TEKsystemsTEKsystems
New York, NY, United States
This is for the Evening Shift Service Desk, shift times go as follows: Sunday through Thursday 4PM - Midnight Description: One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health
Job Source: TEKsystemsJPMorgan Chase
New York
The FX eTrading Middle Office (eTMO) is responsible for Foreign Exchange and commodities operations/support for the Investment Bank's proprietary and multi-dealer electronic trading and payments platforms. As an Analyst in the FX eTrading Middle Office (eTMO), you will play a critical role supporting the Foreign Exchange operations for the Investme
Job Source: JPMorgan ChaseConstructive Partnerships Unlimited
Kew Gardens, NY, United States
Day Shift Supervisor Department Program Unit 8 - Queens Type of Position Full time Search Location(s) Queens, NY Apply Now (https://phe.tbe.taleo.net/phe03/ats/careers/v2/applyRequisition?org=CPOFNYS&cws=37&rid=5938) Job Brief Responsible for assisting the Residential Coordinator in the care, safety and well-being of persons receiving services livi
Job Source: Constructive Partnerships UnlimitedNew York
Description:
One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone, e-mail message queues and automated triggered request queues. Aside from this, the Help Desk Support Analyst will provide support and customer service to users (Doctors, nurses, medical technicians and corporate employees), promote and escalate problems, incidents and requested action items. The client is looking for someone that they can train to become a level 2/3 systems analyst as well as train them on the various clinical/business applications.
In speaking with the hiring manager, the Help Desk Support Analyst will manage level 1 service requests from report to resolution:
• Receive, prioritize, document and actively resolve end user requests
• Answer calls or e-mail contacts within the required service level time frame
• Triage requests to ensure accurate transfers and escalation
• Track open tickets and monitor ticket progress and close ticket items when problems are resolved
• Follow escalation an paging procedures
Provide support and service to end users, seeking to resolve as many calls as possible at level 1
• Provide support for issues related to password resets, MS Office, Windows, security access to printers, printer queues and business/clinical applications.
• Identify problems for submission to problem management process
Skills:
Service Desk, Help Desk, Helpdesk, windows 7, windows 10, active directory, ticketing system, password reset, network connectivity, Printer Troubleshooting, phone support, Service Now, a+ certification
Top Skills Details:
Service Desk, Help Desk, Helpdesk
Additional Skills & Qualifications:
Customer service, Strong work ethic and ability to multi task.
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Email Alert for Day Shift - Service Desk Analyst_ jobs in New York
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