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Psomagen, Inc.
Rockville, MD, United States
Customer Support Specialist GW DOC # G2023-04030 Job Summary: We are seeking an experienced and knowledgeable Customer Support Specialist to join our team at Psomagen, Inc. As a leading company providing services for research and clinical projects in the multi-omics field over 18 years, we require a candidate with experience in the Next Generatio
Job Source: Psomagen, Inc.EWS Group
Washington, DC, United States
Applicant Privacy Policy: As a candidate for this position and any other position at a Perseus Group company, any personal data you submit to us will be processed in accordance with our Applicant Privacy Policy, and by submitting any personal data to us in furtherance of your candidacy for employment, you acknowledge and agree to the terms set
Job Source: EWS GroupColumbia Technology Partners, Inc
, MD, United States
Description: Primary responsibility is to provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat. Provide a high-level of customer service and support to ensure each customer feels they are getting the attention they need and the IT support for problem resolution. Responsible fo
Job Source: Columbia Technology Partners, IncCuraleaf
Columbia, MD, United States
Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis with a mission to enhance lives by cultivating, sharing and celebrating the power of the plant. As a high-growth cannabis company known for quality, expertise and reliability, the Company and its brands, including Cur
Job Source: CuraleafXometry
Silver Spring, MD, United States
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufa
Job Source: XometryPsomagen, Inc.
Rockville, MD, United States
Customer Support Specialist GW DOC # G2023-04030 Job Summary: We are seeking an experienced and knowledgeable Customer Support Specialist to join our team at Psomagen, Inc. As a leading company providing services for research and clinical projects in the multi-omics field over 18 years, we require a candidate with experience in the Next Generatio
Job Source: Psomagen, Inc.At Home Stores LLC
Glen Burnie, MD, United States
Job Description @page { size: 8.27in 11.69in; margin: 0.79in } p { line-height: 115%; margin-bottom: 0.1in; background: transparent } pre { font-family: "Liberation Mono", monospace; font-size: 10pt; background: transparent } $15.50-20.15/hourThe Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closi
Job Source: At Home Stores LLCSteris Corporation
Baltimore, MD, United States
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary The Customer Repair Support Specialist provides onsite services to Customers within a Market Geography, including analysis of repair trending, inventory management
Job Source: Steris CorporationAnnapolis Junction, MD, United States
Description:
Primary responsibility is to provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat. Provide a high-level of customer service and support to ensure each customer feels they are getting the attention they need and the IT support for problem resolution. Responsible for recording, categorizing, prioritizing, and responding to basic user and system issues, as well as, resolving more complex user and system issues. Enter and track tickets for the requesting organization. Responsible for attending meetings that affect Help Desk Process and Procedures. Effectively communicate ticket follow-ups, system updates, improvements and outages to the customer to ensure they are well informed of current status. Solve problems using documented Standard Operating Procedures (SOP)Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, etc. Provides support for the escalation and communication of status to agency management and global customers.
Qualifications: U.S. Citizenship is required for all applicants. CTP is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph.
The candidate must have a Security+ CE certification.
0-5 years of experience
Able to prioritize and execute tasks in a high-pressure environment.
Strong customer service skills and the ability to work in a team-oriented, collaborative environment. Be sensitive to unique dialects as our customers may speak English as a second language.
Availability to work weekends and holidays. Willing to work evening shift from 1500-2300 Tuesday - Saturday. Training M-F, 0700-1500 for the first 4-6 weeks.
Columbia Technology Partners is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Our EEO policy reflects our commitment to ensure equality and promote diversity and inclusion in the workplace. Our policy applies to all employees, job candidates, contractors, stakeholders, partners, and visitors.
Email Alert for Customer Support Specialist jobs in Annapolis Junction, MD, United States
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