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Planet Pharma
Indianapolis, IN, United States
-12 month contract, pay $26.70 The Opportunity: Provide operations support. Act as a primary point of contact for service representatives, answering inquiries and analyzing, researching & troubleshooting a wide range of issues varying in complexity related to resource dispatching, case creation, spare parts availability distribution, etc. Provide p
Job Source: Planet PharmaTailored Management
Indianapolis, IN, United States
Customer Support Specialist Location: 9115 Hague Road, Indianapolis IN 46256 (onsite) Pay Rate: $24-$26/hour, paid weekly Schedule: Hours during training 8am-5pm, Shift:12pm-9pm, M-F Contract: 1 Year This role provides operations support to our client, a Fortune 500 biotech organization. Duties ct as a primary point of contact for service rep
Job Source: Tailored ManagementMidwest Remediation
Indianapolis, Indiana
Description: Reports To: Customer Support Manager Job Summary: The Customer Support Specialist is responsible for scheduling and administrative support for all mitigation projects. The Customer Support Specialist is the contact point for customers, project managers and technicians from initial inspection through project completion. The experience
Job Source: Midwest RemediationMidwest Remediation
Indianapolis, IN, United States
Reports To: Customer Support Manager Job Summary: The Customer Support Specialist is responsible for scheduling and administrative support for all mitigation projects. The Customer Support Specialist is the contact point for customers, project managers and technicians from initial inspection through project completion. What you will do: Create m
Job Source: Midwest RemediationIntegrated Resources, Inc
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Customer Support Specialist Indianapolis, IN Hours during training 8 a.m. - 5 p.m. Actual shift 12 p.m. - 9 p.m. The Opportunity: Provide operations support to the Roche Support Network. Act as a primary point of contact for service representatives, answering inquiries and analyzing, researching & troubleshooting a wide range of issues varyin
Job Source: Integrated Resources, IncMidwest Remediation
Indianapolis
Description: Reports To: Customer Support Manager Job Summary: The Customer Support Specialist is responsible for scheduling and administrative support for all mitigation projects. The Customer Support Specialist is the contact point for customers, project managers and technicians from initial inspection through project completion. What you will d
Job Source: Midwest RemediationC4 Technical Services
Indianapolis, IN, United States
Customer Support Specialist, 2nd shift Location: Indianapolis, IN Job Description: Provide operations support to the Roche Support Network. Act as a primary point of contact for service representatives, answering inquiries and analyzing, researching & troubleshooting a wide range of issues varying in complexity related to resource dispatching,
Job Source: C4 Technical ServicesInktel Direct Corporation
Indianapolis, IN, United States
** Delta Faucet Customer Support Specialist** **Job Category****:** Customer Service **Requisition Number****:** DELTA001611 Showing 1 location **Job Details** **Description** As a Delta Faucet Customer Support Specialist, you will play a crucial role in helping our consumers install or troubleshoot Delta Faucet Companys faucets through inbound pho
Job Source: Inktel Direct CorporationIndianapolis, IN, United States
Position Title Customer Support Specialist - WLSC
Location Work From Home United States
Job Summary The Customer Support Specialist is part of our Lending Service Center (LSC) Call Team. This individual is responsible for supporting the technical and compliance needs of our internal and external business partners, title companies as well as our borrowers. The Customer Support Specialist assists our business partners through inbound phone calls with compliance, disclosure, closing, funding and post-closing related topics. This role requires a strong ability to analyze technology issues with a variety of internal software systems including Flagstar's LOS system as well as web browsers. A solid understanding of TRID compliance as it relates to the mortgage industry will allow the Customer Support Specialist to effectively communicate Flagstar's compliance policies and procedures as well as government regulations to our customers. Understanding of QM related compliance testing is a plus. Staying up to date on the latest compliance related topics is crucial. The Customer Support Specialist educates our customers on system and software functionality including importing or uploading files, requesting closing documents, and clarifying compliance test results, etc. Additionally, a Customer Support Specialist handles calls for and works closely with multiple internal departments including Disclosure Management, Submission Review, Underwriting, I.T. Mortgage Banking team, Closing, Funding and Post Closing teams. The Support Specialist interfaces with these departments to resolve the issue or escalate as needed to ensure resolution. Best in class customer service is expected on each call, utilizing effective listening skills and proficient soft skills to address the customer's concerns. The ideal candidate will have mortgage experience or strong analytical and diagnostic problem-solving experience in a fast-paced call center environment. The position is critical to Flagstar in providing best in class service to all our business partners. It improves the overall customer experience and assists Flagstar in maintaining regulatory compliance.
Pay Range: Local Minimum Wage - $18.62 - $24.00
Job Responsibilities:
A Support Specialist provides exceptional mortgage lending customer support to resolve issues presented by internal and external customers via a call center. They are expected to handle a specific percentage of the inbound call volume which is approximately 30 calls per day. Additionally, 92% of our calls are expected to be answered within 60 seconds so handle time is of the essence. Call reviews are completed by management monthly to ensure that customer expectations are being met. The feedback is provided to the Support Specialist to proactively address concerns as the expectation is that they score higher than 95% on the quality review. The Support Specialist is required to attain telephone certifications in the following areas all areas of the life of the loan (from loan application through servicing), specifically: Mortgage Originations (Loantrac/AUS); Disclosure Management; Closing (WBCD); Funding; Post Closing; Account Executive support; Borrower Support; Technical Support; and Changed Circumstances.
Professional Development - Active training participation to attain additional CSS Certifications of for new processes or regulations. LMS courses for personal development as they relate to customer service or mortgage lending
Perform customer follow up for escalated cases and management of personal work list.
Interact with external departments in order to resolve mortgage issues
Job Requirements:
HS Diploma, GED or Foreign Equivalent
Strong ability to analyze technology issues
Demonstrated success in working in a fast paced mortgage or IT environment
Minimum 1 year of experience in the mortgage industry with a background in closing, funding, po t closing or IT preferred or comparable
Familiar with mortgage regulatory and compliance guidelines
Navigating multiple internet application
Strong verbal and written communication skills
Strong research and analytical thinking skills
Ability to handle high call volume and answer customer questions in a timely manner.
Typical business hours are Monday through Friday (12pm to 9:00pm EST.)
Ability to look for ways to improve and promote quality
Proficient with Excel, Word and Outlook
Excellent attention to detail
Ability to work independently with minimal supervision
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
Email Alert for Customer Support Specialist - WLSC jobs in Indianapolis, IN, United States
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