Director Of Operations
Seattle, WA, United States
Roles & Responsibilities:
Manage the overall Profit & Loss of the regional office.
Utilize standard reporting tools to monitor essential P&L and operational efficiency metrics.
Establish and monitor customer service KPIs for the region.
Define and enforce policies, set objectives, and establish performance standards.
Develop and enhance regional customer service processes and policies in cooperation with Headquarters.
Enhance the regional teams by recruiting, training, and mentoring the necessary talent.
Train staff to deliver exceptional customer service and achieve target service levels.
Evaluate employee performance, providing coaching and support to enhance success.
Conduct regular training to enhance the team's skills
Address and resolve complex or escalated customer issues.
Develop and manage customer feedback and complaint processes.
Work collaboratively with other regional managers to improve customer service.
Communicate the company's vision and values, using formal and informal channels to guide and motivate staff at all levels.
Prioritize regional branch activities, allocating resources to align with the company's strategic goals.
Manage staff recruitment and performance appraisals within the approved budget.
Collaborate with other regional and global departments such as sales and marketing
General Responsibilities
Managing a team of 3-5 Direct Reports in Customer Service & Logistics, Shipping and Administrative Assistance
Contribute to the strategic planning and execution of projects
Identify and implement cost-reduction strategies that enhance operational efficiency and resource quality.
Collaborate across departments to ensure integration and achievement of work against expectations.
Manage priorities effectively to clarify focus and enhance work efficiency in your area of responsibility.
Oversee projects to ensure they meet planned company objectives and deadlines.
Competencies:
Ability to anticipate challenges and opportunities, taking the initiative to address them ahead of time.
Managing different time zones, particularly with European teams, to ensure smooth operations
Proficiency in managing budgets and forecasts
Ability to lead, motivate, and manage a small team effectively
Capability to develop and execute initiatives that align with wider global company goals.
Dedication to maintaining high levels of customer satisfaction
Excellent interpersonal and interdepartmental communication skills
Outcomes
Successfully manage the overall Profit & Loss for Toradex Inc.
Drive continuous improvements in operational efficiency and productivity.
Build strong, effective collaborations within your team and with all departments (Sales, Supply Chain, Finance, HR)
Utilize analytics from both customers and market insights for strategic advantage and superior operational decisions.
Consistently achieve and surpass high customer service standards.
What we offer
Company-sponsored Health Insurance with Dental and Vision
401(k) retirement plan with company match contribution
Paid time off: Paid vacation, sick leave and holidays
Flexible working hours with hybrid/remote options
Commuting and co-working space reimbursement
An agile and inter-cultural work environment
Working with latest IoT computer technology in an international environment
Participation in defining processes and your working environment
Contemporary employment conditions, modern office space and a flexible working environment
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