Director of Operations

Seattle, WA, United States

King County Mission, 700 Dearborn Place S, Seattle, Washington, United States of America Req #2073

About Goodwill

We believe in the potential of individuals to make positive changes in their lives. We believe that education and training empower people to make those changes. Our vision for the communities we serve is that each person is able to choose rewarding employment, financial security and the experience of educational achievement. We are committed to creating and sustaining a culture of diversity, equity and inclusion (DEI). We embrace our employees’ differences and acknowledge and support our collective responsibility. If you need any assistance in applying please contact [email protected] for any assistance or accommodation requests.

Job Title: Director of Operations

Salary Range: $95,000-105,000

As the Director of Mission Operations, you will be at the forefront of transforming the lives of students through education and job training. You will have the opportunity to lead, inspire, and drive impactful change. We are seeking a dynamic individual with a strong commitment to leadership and serving the community to advance our mission.

Please submit a resume and cover letter for serious consideration.

About the Position

The Director of Operations oversees the operations of all Job Training & Education (JTE) Centers and supervises a team of 5-8 Center Managers. The Director of Operations is responsible for ensuring the effective provision of high-quality programs and serves as the link between the community, Seattle Goodwill and JTE Centers. This position plays a vital role in the development, implementation and achievement of the strategic and program goals.

Essential Duties and Responsibilities include the following.Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Direct supervision of Center Managers and other staff as assigned.

Develop, implement, and monitor operational systems and processes that maximize departmental output and impact, designing and implementing process improvements.

Responsible for Center operations including staffing, succession planning, scheduling, goal forecasting, and service delivery.

Partners with Center Managers to ensure quality of program implementation and delivery.

Assistthe Director of Budgets & Contractswith the development and management of Center budgets.

Partner with the Director of Mission Performance to provide training and professional development opportunities for Center Managersand their staffbased on identified skill gaps. Provide follow up support and coaching as needed.

Responsible to support, advance, and contribute to a DEI framework.

Utilize data to monitor and improve program performance at the Centers.

Develop and maintain all operations policies and procedures for Mission department and ensure compliance at the centers.

Effectively communicate the strategic direction of Mission and be the voice of the Centers inEvergreen Goodwillmanagement and leadership circles.Contribute informed input at strategic discussions and planning and collaborate with all Mission Directors.

Partner and collaborate with Center Managers to develop and grow partnerships and collaborations withcommunity-basedorganizations (CBO), non-profits, and workforce development organizations at the local level that align withEvergreen Goodwill’smission. Responsible for all partnership agreements.

Develop and ensure positive relations between Mission and all Goodwill departments.Ensure all Goodwill employees are knowledgeable about Mission programs and services.

Uphold safe work practices in support of a safety culture through awareness and observation; train and educate employees of safety requirements; reports any potential hazards or accidents.

OverseeCenter remodels and builds.

Partner withthe VP of Mission, and in collaboration with students and staff,in thedevelopment andimplementation of department-wideand student-centeredinitiatives.

Attend required meetings, trainings and develop and deliver presentations.

Support community engagement opportunities including (but not limited to): attending and representingEvergreen Goodwillat community meetings and events; speaking to community partners; engaging volunteers and donors; serving on city, county, state, and GII (Goodwill Industries International) committees and taskforces; participating in roundtables and on panels.

Perform other duties as assigned.

Supervisory Responsibilities: Direct supervision of Center Managers and any other assigned employees. Carries out supervisory responsibilities in accordance with Goodwill’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Partner with People Relations as needed and appropriate.

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Master’s degree inPublic Administration, Nonprofit Management, Business Administrationor related field, or equivalent combination of experience and education. Master’s Degree preferred; however, lived-experience and international experience considered in lieu of more traditional, U.S. achieved credentials.Knowledge of the local workforce, adult education and human services networks preferred.

Minimumseven(7) years’ experience innonprofit, public sector,workforce development or related field. Minimumfive(5) years' experienceinprogram and policy development and enforcement.Must have extensive knowledge of workforce issues and trends.

Minimumfive (5)years of supervisory experience.

Exceptional ability to organize work, follow through on projects, anticipate project needs, function independently as well as part of a team, and work effectively with staff and volunteers.

Must be committed to creating and sustaining a learning environment in which students feel safe, supported and encouraged; foster an environment that is inclusive, culturally rich, and bias free.

Ability to always practice confidentiality.

Remote and occasional evening and weekend work required.

Must be able to meet travel requirements of up to50%of work time locally and statewide.

Certificates, Licenses, or Registrations:

Must have valid driver’s license and proof of insurance.

Project Management certification or equivalent a plus.

Advancedproficiencywith web-based applications (Google Workspace), video conferencing,budgetary tools,case management software,andMicrosoft Office.

Ability to learn new technology and software as related to the job.

Physical Demands :

While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other employees by talking and hearing and to operate computer systems. Able to safely lift/push/pull up to 25 lbs., grasp, handle, finger and manipulate items; perform repetitive fine motor functions with fingers, wrists, and arms, standing for long periods of time. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.

Essential Mental/Sensory Abilities :

· Strategic thinking

· Leadership and coaching skills

· Problem solving

· Strong verbal and written communication skills

· Analyzing and interpreting data

· Prioritization

Office/classroom environment; the noise level in the work environment is usually moderate.Must have reliable transportation, as this position requires travel to offsite meetings and events. Able to work a flexible schedule that may include occasional nights and weekends.

Healthcare coverage that includes medical, dental, vision, and prescription coverage

100% employer-paid life insurance coverage, and supplemental coverage for life, accident, illness, and short- and long-term disability

Employee Assistance Program

Interest-free loans for personal needs

Access to an employee CARES (Creating Access to Resources for Employee Support) Program for unplanned life emergencies

403(b) Retirement Savings program with competitive matching from Evergreen Goodwill

Paid vacation and sick time

15% discount on select T-Mobile plans for all employees

20% employee discount at your Evergreen Goodwill store, and other perks

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Goodwill believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor Goodwill to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the Goodwill.

King County Mission, 700 Dearborn Place S, Seattle, Washington, United States of America

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