Call Center Representative (Clinical Research)
New Orleans, LA, United States
Why DelRicht Research?
Would you love to be a part of the cutting edge of healthcare and science innovation? Do you want to be an influential part of a rapidly growing team? Are you looking for a position that has sustainable opportunity for professional growth? If the answer is yes, then DelRicht Research might be the right opportunity for you! We are a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and, ultimately, our goal is to get new medications and medical devices FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team.
DelRicht Research has been recognized as one of New Orleans Top Workplaces for 2023! This is a testament to our unwavering commitment to creating an exceptional work environment that fosters growth, collaboration, and employee satisfaction.
Who We Are
DelRicht is a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and ultimately our goal is to get new medications and medical devices FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team. Presently our network stretches across 25 sites throughout the United States in 15 states.
Patient Recruitment/Scheduling Coordinator's Main Objective: Overall, the Patient Recruitment/Scheduling Coordinator is responsible for contacting patients to provide the patient with more information regarding our clinical trials. They will then see if the patient potentially will qualify for our studies and schedule them for an initial visit at our clinics.
Job Description:
The Patient Recruitment/Scheduling Coordinator will maintain all activities related to patient contact for new and current clinical trial participants including but not limited to:
Receiving daily patient referral information from our Marketing and Outreach efforts and then call patients interested in participating in our studies (No cold calling for us! Our patients already applied for our clinical trials and you are just reaching out to confirm they qualify and schedule their appointment)
Review information regarding our current clinical trials with patients including medication, physician procedures, clinic procedures, medical conditions etc (We have great scripts that make this easy)
Schedule new patients for their initial clinic visit to see if they are a candidate for our current clinical trials
Receive incoming calls regarding re-schedules for patients
Perform follow up calls with patients as necessary
Receiving incoming calls from our Pharmaceutical Clients and provide them with instructions on how to contact site staff or physicians
If you are a social media and marketing wizard, there will also be the opportunity to help drive community engagement while building the company's brand
Spanish speakers encouraged to apply
The right candidate will: Be self motivated! Energetic! Positive!
Focus on providing exceptional patient care and customer service
Make sure client satisfaction is a primary focus and that the client is able to achieve and exceed their goals
Basic computer skills as all of our systems are online
Manage multiple tasks and clinical trials efficiently
Accept ownership of tasks from inception through completion and assume responsibility for personal success
The company culture you will be part of: DelRicht Research's Core Values: Production, Humility, Consistency
Production:
We deliver on our promises
We have a bias towards action: we value independent problem solving
We proactively over deliver: we can act without being told what to do and we always have new ideas that will be heard and will improve the company
Humility:
We support each other relentlessly
We always have enthusiasm: we exhibit passion and excitement about our work which leads to everyone having a 'can do' attitude
We embrace change: we are excited to always be growing and moving the organization forward which means change is the norm for us
Coachable: we all love to learn, we are willing to be taught and will adapt quickly
Consistency:
We always are able to execute: we get it right the first time and promote 'touch it once' accuracy
We have persistence: we demonstrate the tenacity and willingness to go the distance to get something done
We are calm under pressure: we can maintain stable performance when under heavy pressure or stress
Qualifications: B.S or B.A from any accredited university preferred
Previous Research or Clinical and Medical experience is not required
Excellent verbal and written communication skills in English and Spanish is not required but a plus
A great, coachable attitude and a willingness to learn are more important than experience to us
Coffee drinkers preferred. Tea drinkers accepted.
Our team comes first so here are some of the perks and benefits at DelRicht Research: Comprehensive Health insurance plan including Dental and Vision insurance available as well
Generous Paid Time Off that builds throughout your career with the company
401K (including discretionary match/profit sharing)
Exceptional quarterly bonus plan that clearly outlines your bonus potential per quarter and giving the team the visibility and control to maximize earnings by hitting team goals
Visit our website linked below to learn about our company and current clinical trials, see patient testimonials, and check out our careers page!
Website: www.delrichtresearch.com
Patient Testimonials: https://delrichtresearch.com/testimonials/
Is this job right for you? Looking to kickstart a career in Healthcare or Marketing? Our Scheduling Coordinator role is a great entry level position that gives you the opportunity to build your resume! No previous experience required.
Have you always wanted to help people and give back to your community? Our Scheduling Coordinator role actively helps patients looking for additional treatment options find clinical trials in multiple states
We are a fast growing company and opportunities for advancement are always available!
Overall this role will allow you to build your resume in the following areas:
Healthcare
Medical Research
Customer Service
Marketing
Meeting Key Performance Indicators
Pay Structure:
The total compensation package for the Scheduling Coordinator role includes a Base Salary, plus Commissions paid at each payroll, plus Bonuses opportunities available weekly, monthly & quarterly and our Benefits package listed above Base Pay = $33,000+/ year
Weekly/Monthly/Quarterly Bonus Opportunities available!
Commission and Bonus Opportunities Available Immediately Average Ranging from $10,000-21,000K / year with no cap.
DelRicht Research provided the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.