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Luxury Bath Technologies
Harahan, LA, United States
Call Center Manager Luxury Bathis one of the fastest growing brands in the acrylic bath remodeling industry. We are looking for quality people to join our winning team. Our goal is simple, to beautify bathrooms across North America by manufacturing and installing attractive, durable, and maintenance-free bath remodeling fixtures. Thereby, we enric
Job Source: Luxury Bath TechnologiesCCC Intelligent Solutions
New Orleans, LA, United States
CCC Intelligent Solutions is a leading technology company helping to improve the insurance claims process for millions of people. Our award-winning SaaS platform connects more than 35,000 businesses, including insurance carriers, repair facilities, automakers, part suppliers, lenders, and others to streamline the process from start to finish. Our
Job Source: CCC Intelligent SolutionsKeefe's Air Conditioning Heating and Electrical
Harvey, LA, United States
Who We Are We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in New Orleans. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing
Job Source: Keefe's Air Conditioning Heating and ElectricalOchsner Health
New Orleans, LA, United States
We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every da
Job Source: Ochsner HealthOchsner Clinic Foundation
New Orleans, LA, United States
We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, andinnovate.Webelieve that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsne
Job Source: Ochsner Clinic FoundationDelRicht Research
New Orleans, LA, United States
Why DelRicht Research? Would you love to be a part of the cutting edge of healthcare and science innovation? Do you want to be an influential part of a rapidly growing team? Are you looking for a position that has sustainable opportunity for professional growth? If the answer is yes, then DelRicht Research might be the right opportunity for you! W
Job Source: DelRicht ResearchCapLeo Global
New Orleans, LA, United States
Job Title: Customer Service Rep 1st shift hours: Monday - Friday 8am - 5pm Location: Harahan, LA 70123 Duration : 04 Months with possible extension Description: As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center
Job Source: CapLeo GlobalNorthPoint Search Group
New Orleans, LA, United States
One of our top medical devices client, the fastest growing distributor in U.S., is looking for a New Orleans based, experienced sales rep. with 1-2 years experience. This full time, B2B sales position is commission only after initial guarantee period. Targeted Annual Income – $50K-$60k+ First Year; $80K-$100K+ with maturity. Benefits: Paid business
Job Source: NorthPoint Search GroupNew Orleans, LA, United States
Starting hourly rate $15.00, with unlimited monthly commission potential.
2 weeks of required paid training (Monday-Friday, 8AM-4:30PM)
Call center hours of operation are Monday-Sunday 7AM - 9PM, actual shift will be determined at time of hire.
Competitive benefits, PTO, tuition reimbursement, and more!
How will this role have an impact?
At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference.
As part of the Signify Health's Member Engagement team, you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals.
This role will report to a Member Engagement Manager.
What will you do? Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider.
Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy.
Present a positive, professional, and high energy approach to clients, health plan members, and team members.
Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment.
Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested.
Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems.
Report member complaints and escalations immediately to Member Engagement Managers.
Participate in peer side-by-side coaching as needed.
Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.
We are looking for someone with: A High School Diploma or equivalent is preferred.
1+ year call center experience OR 2+ years general work experience required.
Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred.
A desire to work in an efficient, results-oriented outbound call center environment.
Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy.
Good communication skills, friendly and conversational.
Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times.
Strong computer skills and the ability to use multiple systems at the same time, while making calls.
Proficiency in the English language
Benefits: Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date
Bi-weekly pay with monthly commission bonus potential
401K, employee stock purchase program and tuition reimbursement
Employee discount programs
Work From Home Requirements:
To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home.
The company will provide equipment (keyboard, monitor, computer, headset, etc.). All applicants must provide their own workspace furniture and ensure a quiet workspace.
Conditions of Employment: Successful completion of background check is required for this position.
About Us:
Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals' clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we're able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.
Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify's intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.
To learn more about how we're driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com/our-story.
Email Alert for Outbound Call Center Rep - Remote jobs in New Orleans, LA, United States
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