Manager/Sr. Manager Sales Operations

San Ramon, CA, United States

Why Work at Reputation?

Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.

We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022.

Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.

Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.

The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.

Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

Our Mission: We exist to forge relationships between companies and communities.

We are seeking a highly motivated and experienced Manager/Senior Manager of Sales Operations to join our dynamic team at Reputation.com. This pivotal role is designed for a leader who thrives in optimizing sales operations and driving efficiency across our global teams. The successful candidate will be responsible for allocating accounts, improving sales processes, developing key metrics, and administering our Salesforce instance among other duties. Working closely with sales representatives, leadership, and various departments, this role demands a proactive approach to enhancing sales performance and operational efficiency.

Responsibilities :

Strategic Account Allocation: Align sales representatives with accounts based on compensation plans and designated territories.

Process Optimization: Identify and enhance key sales processes to boost efficiency and performance.

Feedback Implementation: Collaborate with sales teams to refine sales processes and structures.

Metrics and Reporting: Develop and distribute key metrics, providing insights into sales performance and operational efficiency.

Salesforce Administration: Manage the Salesforce instance and adjacent tools, ensuring maximized efficiency and conversion rates.

Cross-Departmental Collaboration: Work with various departments to optimize workflows and tool utilization.

Technology Management: Oversee and evaluate sales technologies, ensuring effective integration and usage.

Salesforce Development: Lead Salesforce enhancements, including custom development and integration.

Data Quality Management: Audit and resolve data issues, maintaining high data quality standards.

Requirements :

Educational Background: BA/BS degree with over 5 years of experience in Sales, Sales Leadership, and Sales Operations.

Experience: Demonstrated success in enhancing sales productivity in the SaaS startup space is essential.

Global Operations Management: Experience managing operations across multiple global offices is highly desirable.

Analytical Skills: Proficiency in analyzing data sets and presenting actionable insights.

Technical Expertise: Strong understanding of Salesforce architecture, design principles, and development (Apex, Visualforce, etc.).

Financial Acumen: Solid financial understanding and skills.

Organizational Skills: Exceptional ability to prioritize, communicate, and manage tasks efficiently.

Adaptability: Flexible and fast learner, capable of adjusting to changing environments.

Communication Skills: Excellent listening, verbal, and written communication skills.

Leadership: Passion for leading initiatives across multiple teams with a keen interest in sales and technology.

Join our team at Reputation.com and play a key role in driving our sales operations to new heights. If you're passionate about leveraging technology to enhance sales processes and thrive in a fast-paced, collaborative environment, we'd love to hear from you.

When you join Reputation, you can expect:

Flexible working arrangements.

Career growth with paid training tuition opportunities.

Active Employee Resource Groups (ERGs) to engage with.

An equitable work environment.

Our employees say it best:

According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton .

Our employees highlight our :

Ample Opportunities - "There are many opportunities to learn and grow. Many open roles are replaced with internal promotions."

Positive Culture - "You will never have a better culture anywhere else. Period."

Training and Tools - "All managers truly want you to succeed, and you are given great tools and training to be successful in your role."

Balance - "Great work life balance and awesome team environment!"

Diversity Programs & Initiatives:

Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success.

At Reputation, we believe in :

Diversity : Embracing a culture that values uniqueness.

Inclusion : Inviting diverse groups to take part in company life.

Belonging : Helping each individual feel accepted for who they are.

"At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation

Additionally, we offer a variety of benefits and perks, such as:

Flexible PTO

Paid company holidays

4 company provided, "Recharge Days", which are wellness days off for the entire company

Several active Employee Resource Groups (ERG's) to help foster inclusion and community

Employee Assistance Program

Access to a wide variety of unique perks and apps: Ginger, Calm, Headspace, Carrot Fertility, Aaptiv , Omada , One Medical , SoFi

Fetch Pet Insurance

401K

Health, dental and vision insurance

Paid maternity leave

Employer paid short term and long term disability and life insurance

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit our.

Applicants only - No 3rd party agency candidates.

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