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Patterson Companies
San Diego, CA, United States
Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees
Job Source: Patterson CompaniesCJ Charles Jewelers
San Diego, CA, United States
CJ Charles Jewelers is seeking a Service Coordinator to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. A Service Coordinator duty is to provide excellent customer service – following up on after sales service and follow the repair process from start to finis
Job Source: CJ Charles JewelersPatterson Dental Supply, Inc.
San Diego, CA, United States
Job Summary As a TechEdge Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignm
Job Source: Patterson Dental Supply, Inc.Everon
San Diego, CA, United States
Company Overview: The next generation of ADT Commercial is here. At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep nati
Job Source: EveronCosco Fire Protection
San Diego, CA, United States
Description: Our San Diego, CA office has an exciting opportunity for a Service Coordinator to join our growing team. In this role you will serve as the key point of contact for our customers, employees and guests/clients. We are seeking a motivated and engaging person who enjoys multi-tasking, learning on the job, and providing simultaneous suppor
Job Source: Cosco Fire ProtectionCJ Charles Jewelers
San Diego
Job Description Job Description CJ Charles Jewelers is seeking a Service Coordinator to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. A Service Coordinator duty is to provide excellent customer service following up on after sales service and follow the rep
Job Source: CJ Charles JewelersPatterson Company LLC
San Diego, CA, United States
Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees b
Job Source: Patterson Company LLCCJ Charles Jewelers
La Jolla, CA, United States
CJ Charles Jewelers is seeking a Service Coordinator to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. A Service Coordinator duty is to provide excellent customer service – following up on after sales service and follow the repair process from start to finis
Job Source: CJ Charles JewelersSan Diego, CA, United States
Can you answer these questions with a resonating yes?
- Do you have what it takes as an EXPERIENCED service dispatcher to contribute to our Team?
- Are you able to track multiple situations and solve problems?
- Do you see customer service as an opportunity rather than an annoyance?
- Are you calm, cool, and collected under pressure?
- Do you support the Team goals and the Team members in all your efforts?
- Are you looking for competitive employee benefits including health, dental & 401k matching and more?
If you answered YES to ALL of these questions AND you meet all of the Threshold Requirements below, then we want to hear from you.
MINIMUM Requirements:
*STRONG interpersonal and verbal and written communication skills
*3 years of full time work as a dispatcher within the last 5 years
*Service Business dispatching experience - such as electrical, plumbing, HVAC service settings, especially in the commercial market
*Utilizes positive, professional and open-minded manner work to with a variety of people and situations
*Tech-saavy - adept with Dispatch software, ERP systems - quick learner of new platforms
*Expert situation processing, decision-making, and learning skills
*Agile problem solving and critical thinking skills
*Must be High School graduate - Associate's Degree preferred.
Essential Job Tasks:
Receives incoming service calls, determines from customer the nature of service required and acquires the details necessary to prepare and dispatch a technician for most successful performance of the service or repair on the first call.
Inputs work order immediately in the Service Order Software system. Documents problem details, site location, name of person placing order, customer name, address, telephone number, "bill to" address, PO number, time order placed. Continuously updates work order in Service Order Software System to include technician assigned, status (parts on order, complete, cancelled, etc.) and creates history of call by inputting additional information on timely basis.
Prioritizes service calls, and assigns/dispatches technicians based on degree of urgency and importance to customer with considering the technical ability of available technicians.
Provides information to and keeps customers informed of time of arrival, delays, parts ordered status, reschedule date, job order number, etc. Monitors dispatched technicians to update time of arrival. Verifies technician work order entries and time worked.
Accountable for efficient and productive dispatch of technicians.
Western Pump, Inc. is firmly established with a solid market position and reputation. Our employee benefits include vacation, paid holidays, sick leave, health/dental/vision/life insurance. We offer a 401k plan with healthy employer match that has no employee vesting schedule.
Physical Demands of the job:
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, use hands and fingers to operate a computer and telephone, and file and retrieve documents throughout the building, and make personal calls on clients in the field on occasion. Regularly will sit, will reach with hands and arms; occasionally will stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl
Lift and/or Move Functions: Frequently will lift up to 10 pounds; occasionally will lift up to 20 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office environment. The noise level in the work environment is usually quiet to moderate.
NOTE
Drug-testing and proof of citizenship or immigration status is a requirement of employment. The E-verify system is used to confirm employment eligibility. Western Pump is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
Job Type: Full-time
Service Coordinator jobs in San Diego, CA, United States
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