Customer Success Manager

San Francisco, CA, United States

Customer Success Manager

Adjust, an AppLovin (NASDAQ: APP) company, is trusted by marketers around the world to measure and grow their apps across platforms, from mobile to CTV and beyond. Adjust works with companies at every stage of the app marketing journey, from fast-growing digital brands to brick-and-mortar companies launching their first apps. Adjust’s powerful measurement and analytics suite provides visibility, insights and essential tools that drive better results.

Our global team is composed of team members with life experiences, backgrounds, and perspectives that mirror our customers around the world. We seek outstanding candidates who demonstrate a commitment to diversity, equity, and inclusion through continuous learning and skill-building. We aim to support each other to ensure equitable and inclusive experiences, furthering our goal to create a culture of belonging that values the contributions of all team members.

We're proud to have received several awards in Summer 2022, including G2's Easiest Setup, Easiest Admin, Leader, and Easiest To Do Business With. Our CPO was also honored with a Top Women in Media Award, and we were named the Best Overall Mobile Marketing Solution of 2022. These accolades are a testament to the excellence and innovation of our award-winning company.

Get to know {Client Services} / The Department

Our Client Services team is a turbo-charged force! We handle client services and partner integrations with lightning speed. From resolving inquiries to offering technical help through calls and meetings, we're your go-to heroes. Plus, we're all about educating our clients and partners to ensure they make the most of our amazing product.

Make an Impact / The role:

Asa Customer Success Manager you will be responsible for maintaining a strong relationship with existing clients and ensuring their success through utilizing Adjust’s suite of tools. With your knowledge and deep understanding of the adtech, mobile advertising and/or media industry you bring the right expertise to provide a consultative approach to our customers. Your main goal is to focus on the success of your US West Coast based customers, enabling them to improve their business while increasing lifetime value for Adjust and preventing churn. You will join a global team that is dedicated to putting customers first.

Empower Your Potential / Responsibilities:

Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed

Enable successful roll-out of Adjust to customer employees

Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement

Identify opportunities for customers to act as Adjust advocates

Work with customers on contract renewals, and expansion opportunities

Marshall resources across the Adjust org as needed to support customers needs

Represent the voice of the customer to inform our product roadmap

Bring Your Knowledge/ Experience & Qualifications:

3+ years of work experience in Customer Success or Sales roles, especially within mobile user acquisition

Ability to oversee projects and solid handling of project management tools

Ability to work autonomously and own relationships with customers

Strong interest in understanding the marketing and software setup of clients to be able to advise customers in building a state of the art setup

Proactive personality who enjoys speaking with customers

Excellent communication skills in English

High level stakeholder management skills & a great team player

Strong interest for understanding the marketing and software setup of clients to be able to advise customers in building a state of the art setup

Proactive approach where you always want to be speaking with customers

Enhance Your Experience / Perks & Benefits:

Opportunity to make an impact on the ad-tech industry working for a forward-thinking leader in the space

International, diverse teams with a strong focus on transparency, feedback and fun

Education opportunities for ongoing professional development & continuous learning

Company onboarding program where you’ll learn the ins-and-outs of our product with your fellow newbies

Flexible workplace policy, allowing you to work either from home or our office space

Generous vacation policy with flexible vacation days

Adjust covers 100% of health/dental/vision insurance for employees and 80% for dependents (with a $1,400 cap)

Support for families that provides a $10,000 stipend to cover fertility, adoption, surrogacy, pregnancy, parenting and pediatric, and menopause services.

401(k) plan with 4% employer matching on the total salary

Paid parental leave to support you and your little ones

Wellbeing support with qualified therapists

WFH program with remote online events (Coffee chats, team events, games, etc.)

Monthly perk stipend to choose the perks that matter most to you

The expected base pay range for this CA based position is

$90,000 — $100,000 USD

More details about our company culture and perks can be found on our career page.

Interested? Let's Talk!

We understand that imposter syndrome may sometimes hinder exceptional candidates from applying. So, don't hold back—apply with confidence! We're excited to hear from you and can't wait to chat!

Equal opportunity employer

Adjust is proud to be an equal opportunity employer. We champion a diverse and inclusive culture in all of our offices around the globe. We understand that all candidates are individuals with unique backgrounds and talents. At Adjust, we assess candidates on qualifications, merit and business needs. We do not discriminate based upon race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or other applicable legally protected characteristics. If you see a position that excites you, please apply! We would love to have you join us in our mission to build a global tech company where we're all proud to belong to.

Adjust works with applicants through our Careers page and adjust.com email addresses. If you are contacted through other unofficial channels, it may not be legitimate. Confirm the information here and feel free to apply directly below.

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