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Sprig
San Francisco, CA, United States
About Sprig Sprig is a user insights platform backed by top-tier investors, including Andreessen Horowitz, Accel, and First Round Capital. Our suite of products enable our customers to combine traditional analytics with qualitative product data so they can build an exceptional product experience for their users. Leading tech companies like Notion,
Job Source: SprigNetomi
San Mateo, CA, United States
[Full Time] Customer Success Manager at Netomi (United States) | BEAMSTART Jobs Customer Success Manager Netomi United States Date Posted 30 Nov, 2022 Work Location San Mateo, CA, United States Salary Offered Not Specified Job Type Full Time Experience Required No experience required Remote Work No Stock Options No Vacancies 1 available Netom
Job Source: NetomiNuvolum
San Francisco, CA, United States
Nuvolum combines innovative, data-driven strategy with advanced execution to help our clients grow their business and brand. We bring new ideas to our clients across the United States, Canada, and Australia, allowing them to exceed their goals and set themselves apart from their competitors in a profound and demonstratively superior way. Our full-
Job Source: NuvolumFocusKPI Inc.
San Francisco, CA, United States
FocusKPI is looking for a Customer Marketing Manager/Customer Success Manager to join the Customer Content and Programs team at our client, a high-tech SaaS company. This role aims to encourage and enable meaningful connections between the client's customers and their brand. Work Location: Remote - anywhere in US Duration: 6 months Pay Range:
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San Francisco, CA, United States
About the Job Hey there! We're a dynamic startup on a mission to transform the way people shop. With backing from top-tier investors like Y Combinator, Coatue, Khosla Ventures, and even Muse's lead singer, Matt Bellamy, we're poised to revolutionize the retail experience. Our innovative approach? Text to Buy. Imagine purchasing anything with a
Job Source: Unreal GigsZEALS
San Francisco, CA, United States
As our Customer Success Manager You will be the go-to person for our valued customers. You will be responsible for managing and growing a portfolio of assigned accounts, connecting with key decision makers and stakeholders, making sure their needs are met. Your mission is to ensure our customers are happy and successful with our conversational comm
Job Source: ZEALSTerminal 49
San Francisco, CA, United States
Terminal 49 is seeking a rockstar Customer Success Manager to oversee operations and and foster successful and effective client relationships. Customer Experience team is core to our business and has the ability to wow our customers. Even when using software automation to take the pain out of many manual tasks, transporting a container from the por
Job Source: Terminal 49Sprig
San Francisco, CA, United States
About Sprig Sprig is a user insights platform backed by top-tier investors, including Andreessen Horowitz, Accel, and First Round Capital. Our suite of products enable our customers to combine traditional analytics with qualitative product data so they can build an exceptional product experience for their users. Leading tech companies like Notion,
Job Source: SprigSan Francisco, CA, United States
AppTweak is the trusted app store acquisition partner for mobile leaders worldwide; we provide innovative solutions that help apps and games optimize their app store presence and increase downloads. For 10+ years, companies including Uber, Adobe, and Zynga have trusted our unique metrics, actionable insights, and expertise to make informed decisions and achieve long-term success in the competitive mobile market.
Driven by data science and a human-centered approach, AppTweak is recognized for its innovative features and rapid growth. We have been awarded “ASO Tool of the Year” and “App Data Platform of the Year” by the App Growth Awards, and have been four times recognized as one of the fastest-growing technology companies by Deloitte Belgium.
Today we are a team of +100 people based in 8 offices around the globe (Brussels, San Francisco, Bengaluru, Tokyo, Seoul, London, Montreal and Beijing) supporting more than +2,000 customers worldwide. We’re gearing up for fast growth and are looking for ambitious individuals to join our team!
About the role
We are looking for a passionate and experienced Customer Success Manager to join our second-stage rocket ship!
You’ll be responsible for helping AppTweak retain its customer base and revenue in AMERICAS. You will deliver more value to customers, and increase client retention, all the while providing excellent customer service. If you have what it takes to help us grow, we’d love to hear from you!
Location: San Francisco.
What you will do:
Increase product adoption across Enterprise/Mid-Market.
Be an expert in the platform on offer and be a key resource for internal and external stakeholders.
Keep up to date with both iOS and GP stores.
Keep up to date with ASO, ASA, and mobile acquisition trends.
Leverage internal tools (e.g. Mixpanel) to spot opportunities and create scalable processes for increased product adoption.
Support the broader Customer Solutions team with process review for onboardings, customer trainings, and/or internal reporting.
Collaborate with Account Managers to secure renewals including identifying and supporting with upsells.
Collaborate with Product Marketing to better position our platform’s value proposition and highlight use cases to external stakeholders in slide decks, website, blog posts, etc.
Collaborate with the Product team to provide feedback on product improvements or new feature development.
Present analyses and recommendations to the client on ASO, ASA and app store marketing, while and providing diligent customer support.
Establish trusted expert relationships with customers and assess their requirements to proactively make recommendations based on your knowledge of ASO.
Promote, discuss, research and deliver ASO/App Store Managed Services to Enterprise customers in a timely manner according to customer needs and priorities.
Job requirements
Must-have
2 years of proven work experience as a Customer Success Manager, Customer Enablement Manager, Support Engineer, Customer Support Representative, or similar role in a SaaS environment.
Bachelor's degree in a relevant field (e.g., Business, Marketing, Communications, or a related discipline)
Previous experience in a fast-growing environment
What's in it for you?
A company-wide team building to connect with all your colleagues.
A diverse team within a flat hierarchy: altogether we speak more than 15 languages.
Opportunity to connect with a variety of exciting mobile businesses across different verticals.
An exciting and fast-growing company with a people-first culture. “Diversity” and “work-life balance” are not just buzzwords at AppTweak.
Flexibility in your work and opportunities for continuous learning and creative thinking.
Regular general team meetings and demo days to make sure everyone is aligned with AppTweak's growth path
Chance to discover new food recipes, because yes, we love food!
Our recruitment process
A first video call with Gabriela from the HR team to get to know each other and tell you more about AppTweak.
A video interview with the CRO & VP of AMERICAS to deep dive into your experience and learn more about your aspirations.
The Assessment part, to test your skills related to the position.
Final call with the CEO.
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Email Alert for Customer Success Manager jobs in San Francisco, CA, United States
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