Computer Support Specialist
New York, NY, United States
Veteran Firm Seeking a Computer Support Specialist for Assignment in New York, NY
My name is Stephen Hrutka. I lead a Veteran-owned consulting firm in Washington, DC, focused on strategic sourcing, supply chain management, and IT Staffing.
We want to fill a Computer Support Specialist role for the New York State Government.
The ideal candidate has 3-5+ years of Computer Support Specialist experience and can work on-site at 1 State Street, New York, NY 10004.
If you're interested, I'll gladly provide more details about the role and further discuss your qualifications.
Thanks,
Stephen M Hrutka
Principal Consultant
Executive Summary: HRUCKUS is seeking a Computer/Desktop Support Specialist with 3-5+ years of experience for a role at the DFS located at 1 State Street, New York, NY 10004.
Job duties may include such activities as:
Work on service desk shared mailbox, reply to emails, create tickets in the ticketing system, provide level 1 troubleshooting, and escalate to higher-level technicians in the event the issue isn't resolved after troubleshooting.
Performing installation, administration, testing, and maintenance of hardware and software; deploying and configuring hardware and software.
Participating in meetings and working with users, vendors, consultants, and IT staff to discuss IT solution options and to assist in recommending appropriate system platforms for meeting program requirements.
Preparing and assisting with documentation preparation for procedural manuals, online help instructions for users, and technical documentation manuals for IT staff
Performing installation, administration, testing, and maintenance of hardware and software; deploying and configuring hardware and software.
Providing and administering training in hardware and software technologies.
Answer the service desk phone, create tickets in the ticketing system & provide level 1 troubleshooting, and escalate to higher-level technicians in the event the issue isn't resolved after troubleshooting.
Position Experience & Knowledge: Three to five years of experience in the following:
IT customer support and training
Computer installation, diagnosis, and repair
Network and standalone printer installation, diagnosis, and repair
Basic troubleshooting scanners and other peripheral devices
Microsoft Office Suite troubleshooting/desktop support
Virtual meeting tools, including MS Teams, Zoom, and WebEx
Windows 10 desktop support
VPN and remote technical support
Adobe Pro troubleshooting/desktop support
Position Details:
Department: DFS- The New York State Department of Financial Services
Location: 1 State Street, New York, NY 10004
Work Arrangement: 100% ONSITE
Hours: M-F 8am-4pm or 10am-6pm
Estimated Date for Services: 07/15/2024 through 07/14/2025
A background check and fingerprinting will be required. The background check will include verification of education and prior employment.