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Computer Support Specialist

New York, NY, United States

Veteran Firm Seeking a Computer Support Specialist for Assignment in New York, NY

My name is Stephen Hrutka. I lead a Veteran-owned consulting firm in Washington, DC, focused on strategic sourcing, supply chain management, and IT Staffing.

We want to fill a Computer Support Specialist role for the New York State Government.

The ideal candidate has 3-5+ years of Computer Support Specialist experience and can work on-site at 1 State Street, New York, NY 10004.

If you're interested, I'll gladly provide more details about the role and further discuss your qualifications.

Thanks,

Stephen M Hrutka

Principal Consultant

Executive Summary: HRUCKUS is seeking a Computer/Desktop Support Specialist with 3-5+ years of experience for a role at the DFS located at 1 State Street, New York, NY 10004.

Job duties may include such activities as:

Work on service desk shared mailbox, reply to emails, create tickets in the ticketing system, provide level 1 troubleshooting, and escalate to higher-level technicians in the event the issue isn't resolved after troubleshooting.

Performing installation, administration, testing, and maintenance of hardware and software; deploying and configuring hardware and software.

Participating in meetings and working with users, vendors, consultants, and IT staff to discuss IT solution options and to assist in recommending appropriate system platforms for meeting program requirements.

Preparing and assisting with documentation preparation for procedural manuals, online help instructions for users, and technical documentation manuals for IT staff

Performing installation, administration, testing, and maintenance of hardware and software; deploying and configuring hardware and software.

Providing and administering training in hardware and software technologies.

Answer the service desk phone, create tickets in the ticketing system & provide level 1 troubleshooting, and escalate to higher-level technicians in the event the issue isn't resolved after troubleshooting.

Position Experience & Knowledge: Three to five years of experience in the following:

IT customer support and training

Computer installation, diagnosis, and repair

Network and standalone printer installation, diagnosis, and repair

Basic troubleshooting scanners and other peripheral devices

Microsoft Office Suite troubleshooting/desktop support

Virtual meeting tools, including MS Teams, Zoom, and WebEx

Windows 10 desktop support

VPN and remote technical support

Adobe Pro troubleshooting/desktop support

Position Details:

Department: DFS- The New York State Department of Financial Services

Location: 1 State Street, New York, NY 10004

Work Arrangement: 100% ONSITE

Hours: M-F 8am-4pm or 10am-6pm

Estimated Date for Services: 07/15/2024 through 07/14/2025

A background check and fingerprinting will be required. The background check will include verification of education and prior employment.

Apply

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