Computer Support Specialists
New York, NY, United States
This may include such activities as:
-Work on service desk shared mailbox, reply to emails, create tickets in ticketing system, provide level 1 troubleshooting, escalate to higher level technicians in the event the issues isn't resolved after troubleshooting.
-Performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software.
-Participating in meetings and working with users, vendors, consultants, and IT staff to discuss IT solution options and to assist in recommending appropriate system platforms for meeting program requirements.
-Preparing and assisting with documentation preparation for procedural manuals and online help instructions for users, and technical documentation manuals for IT staff; performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software. Providing and administering training in hardware and software technologies. Answer the service desk phone, create tickets in ticketing system & provide level 1 troubleshooting , escalate to higher level technicians in the event the issue isn't resolved after troubleshooting.
Experience & Knowledge
Three to five years of experience in the following:
• IT customer support and training
• Computer installation, diagnosis and repair
• Network & standalone printer installation, diagnosis & repair
• Basic troubleshooting scanners and other peripheral devices
• Microsoft Office Suite troubleshoot / desktop support
• Virtual meetings tools including MS Teams, Zoom and WebEx
• Windows 10 desktop support
• VPN and remote technical support
• Adobe Pro troubleshoot / desktop support