Create Email Alert

Email Alert for

ⓘ There was an unexpected error processing your request.

Please refresh the page and try again.

If the problem persists, please contact us with your issue.

Email address is already registered

You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.

Would you like to [visit your alert settings] now?

Success! You're now signed up for Job Alerts

Get ready to discover your next great opportunity.

Similar Jobs

  • Nuvolum

    Customer Success Manager

    San Francisco, CA, United States

    Nuvolum combines innovative, data-driven strategy with advanced execution to help our clients grow their business and brand. We bring new ideas to our clients across the United States, Canada, and Australia, allowing them to exceed their goals and set themselves apart from their competitors in a profound and demonstratively superior way. Our full-

    Job Source: Nuvolum
  • Wiley

    Customer Success Manager

    San Francisco, CA, United States

    Location: Remote, USA Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns. About the role: Customer Success Manag

    Job Source: Wiley
  • HeyGen

    Customer Success Manager

    San Francisco, CA, United States

    • Ending Soon

    The mission at HeyGen is to make visual storytelling accessible to all. HeyGen is the fastest-growing generative AI platform for anyone who wants to create videos for their business. Come join our team in revolutionizing the way videos are created. Learn more at www.heygen.com Company Overview: At HeyGen, our mission is to make visual storytellin

    Job Source: HeyGen
  • netomi

    Customer Success Manager

    San Mateo, CA, United States

    [Full Time] Customer Success Manager at Netomi (United States) | BEAMSTART Jobs Customer Success Manager Netomi United States Date Posted 30 Nov, 2022 Work Location San Mateo, CA, United States Salary Offered Not Specified Job Type Full Time Experience Required No experience required Remote Work No Stock Options No Vacancies 1 available Netomi is

    Job Source: netomi
  • FocusKPI Inc.

    Customer Success Manager

    San Francisco, CA, United States

    FocusKPI is looking for a Customer Marketing Manager/Customer Success Manager to join the Customer Content and Programs team at our client, a high-tech SaaS company. This role aims to encourage and enable meaningful connections between the client's customers and their brand. Work Location: Remote - anywhere in US Duration: 6 months Pay Range:

    Job Source: FocusKPI Inc.
  • Bond Financial Technologies

    Customer Success Manager

    San Francisco, CA, United States

    • Ending Soon

    Founded in 2019, Bond's mission is to accelerate the pace of financial innovation and access to capital. Bond is now part of Fortune 500 financial technology company FIS (NYSE:FIS). It's challenging for most businesses to build and offer engaging financial services products to their customers. Whether that's launching a new credit or debit card, a

    Job Source: Bond Financial Technologies
  • GetChange Corp.

    Customer Success Manager

    San Francisco, CA, United States

    • Ending Soon

    At Change our mission is clear: to power every dollar donated online. Change's platform enables businesses to donate to 1.5 million nonprofits while building deeper connections with their customers. Trusted by fintech leaders like Brex and beauty innovators like Topicals , Change is spearheading the next generation of giving through transparent an

    Job Source: GetChange Corp.
  • Terminal 49

    Customer Success Manager

    San Francisco, CA, United States

    • Ending Soon

    Terminal 49 is seeking a rockstar Customer Success Manager to oversee operations and and foster successful and effective client relationships. Customer Experience team is core to our business and has the ability to wow our customers. Even when using software automation to take the pain out of many manual tasks, transporting a container from the por

    Job Source: Terminal 49

Customer Success Manager

San Francisco, CA, United States

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. Thats why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you dont need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About The Team

Join our team and experience Workday!

Workday Customer Success ensures our customers achieve maximum value from Workday. We provide outstanding experiences across the customer lifecycle by focussing on customer outcomes and improving adoption of our products. Our team is comprised of a diverse mix of backgrounds and experiences working towards the goal of helping our customers succeed. We are a global organization with teams located across the United States, EMEA and APAC.

About The Role

Global Customer Success (GCS) engages every customer to ensure meaningful value throughout their Workday journey. With our focus on customer growth and innovation, we improve product adoption, increase customer outcomes, and secure renewals in partnership with our account teams. GCS develops customer advocates and champions by delivering exceptional business value. We meet each customer where they are, using our Workday Community, digital capabilities, and AI resources to improve self-serve journeys and deliver personalized success paths.

We continually build an environment for our Workmates that is inclusive, collaborative, engaged and fully empowered to innovate and drive incredible customer success.

Responsibilities:

Establishing a trusted advisory relationship that works to ensure customers overall satisfaction with our products.

Developing customized Success Paths that guide customers on their Workday journey.

Delivering proactive and ongoing adoption and customer success value engagements at key moments of our customers' journey

Acting as a liaison between product management and the customer with a focus on communicating the Workday roadmap and how the roadmap will influence customer activities.

Prioritizing and driving resolution on customer issues.

Driving product adoption by aligning Workday's features and functionality with customers' overall business needs.

Creating customer champions and advocates.

Expected results within 3-6 months:

A deeper knowledge of Workday products and services.

Self-sufficient management of a portfolio of 20-25 customers in the United States.

Detailed account plans in place for customer portfolio, including product adoption strategies and the identification of any up-sell opportunities.

Established relationships with key executives and other decision makers at each of your customers.

Timely execution of customer success engagements

About You

We are considering candidates at the level of Customer Success Manager and the level of Senior Customer Success Manager.

Basic Qualifications

Customer Success Manager:

3-5 years in a customer facing services role (customer success, consulting, or account management) that includes issue resolution and management at both the business owner and executive levels.

Project management experience with HCM, Payroll, or Financials.

Senior Customer Success Manager:

Minimum of 5 years in a customer facing services role (customer success, consulting, or account management) that includes issue resolution and management at both the business owner and executive levels.

Project management experience with HCM, Payroll, or Financials.

Other Qualifications

Functional domain expertise with Financials (in addition to HCM/Payroll) is preferred.

Consistent track record to collaborate and build positive relationships with customers especially at the executive level.

Demonstrated ability to engage across corporate functions (Sales, Services and Product Management).

Account management / adoption planning experience preferred.

Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership, host webinars.

Excellent organization, time management, and communication skills.

Previous SaaS consulting experience is preferred.

Bachelor degree or equivalent work experience; Business or Technical degree preferred.

Ability to travel up to 30%.

Our Approach to Flexible Work

With Flex Work, were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidates compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workdays comprehensive benefits, please click here.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

#J-18808-Ljbffr

Apply

Create Email Alert

Create Email Alert

Email Alert for Customer Success Manager jobs in San Francisco, CA, United States

ⓘ There was an unexpected error processing your request.

Please refresh the page and try again.

If the problem persists, please contact us with your issue.

Email address is already registered

You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.

Would you like to [visit your alert settings] now?

Success! You're now signed up for Job Alerts

Get ready to discover your next great opportunity.