IT SPECIALIST (CUSTOMER SUPPORT)_

Washington Navy Yard

Summary This is a public notice flyer to notify interested applicants of anticipated vacancies through the DHA for Post-Secondary Students and Recent Graduates. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer. Responsibilities At the GS-07, GS-09, and GS-11 level you will perform developmental duties, as assigned. At the Full Performance Level, GS-12, you will perform the duties below. You will serve as Senior IT Specialist for NLSC commands within assigned area of responsibility (AOR). Provides daily operational support to commands while functioning under the administrative/managerial oversight. You will ensure the organization’s strategic plans, mission, vision, and values are communicated to other local IT professionals. You will identify, distribute, and balance workload and tasks among employees in accordance with established workflow, skill level, and/or occupational specialization. You will provide technical assistance to customers to minimize disruptions of computer operations, troubleshooting, escalation, and tracking of information technology (IT) problems. You will monitor IT services and performs preventive maintenance and minor administration of the same to keep the systems optimized. You will maintain and monitor network multi-function devices (MFDs). You will assist in setting up of office teleconferencing and audio/video equipment and provide initial audio/visual training. You will proactively identify, research, and propose opportunities to employ technical solutions to drive efficiency and improve mission accomplishment. You will work with supported commands and collaborate with other technical specialists to identify, develop, and deploy effective technical solutions to identified needs. You will operate, monitor, and troubleshoot courtroom presentation and communications equipment, including wireless networks, monitors and screens, software, audio/video recording equipment, and video chat and voice over internet protocol. You will perform clerical and administrative reporting duties in connection with the court proceedings including, but not limited to, the recording of proceedings. Requirements Conditions of Employment Qualifications In order to be eligible for this position you must be a Recent Graduate who completed a qualifying associate, bachelor, master, professional, doctorate, vocational or technical degree or certificate within the last two years of the closing date of the announcement. Also, veterans who were unable to apply within two years of receiving my degree, due to military service obligations but are still within six years of graduation completion date with a qualifying degree. You must provide your transcripts with your application. There is a Basic Requirement to hold a 2210 series position in the federal service can be met by education or experience. See the "Education" section of this announcement to details. To qualify for the GS-2210-09 your resume must demonstrate that you have at least one year of specialized experience equivalent to the next lower grade level (GS-07) or pay band in the federal service or equivalent experience in the private or public applying established IT techniques, requirements, concepts, principles, and practices to perform the following: 1) Troubleshooting hardware and software problems to isolate causes of problems/faults 2) Providing advice and assistance to customers related to IT systems and equipment 3) Complying with cybersecurity regulations, policies, and practices. 4) Effectively communicating orally and in writing on matters related to Information Technology. To qualify for the GS-2210-07 your resume must demonstrate that you have at least one year of specialized experience equivalent to the next lower grade level (GS-05) or pay band in the federal service or equivalent experience in the private or public applying established IT techniques, requirements, concepts, principles, and practices to perform the following: 1) Providing advice and assistance to customers related to IT systems and equipment 3) Complying with cybersecurity regulations, policies, and practices. 3) Effectively communicating orally and in writing on matters related to Information Technology. You may also qualify using education to substitute for specialized experience. See the "Education" section of this announcement for details. Additional qualification information can be found from the following Office of Personnel Management website: pm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education Basic Requirement to hold a 2210 series position in the federal service can be met by education or experience as shown below: EDUCATION Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. OR EXPERIENCE Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification). You must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. EDUCATIONAL SUBSTIUTION FOR SPECIALIZED EXPERIENCE You may also qualify using education to substitute for specialized experience if you possess the following: GS-07: 1 full year of graduate level education or superior academic achievement GS-09: master's degree or equivalent graduate degree OR 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree. Such education must have provided the knowledge, skills, and ability to perform the work. Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (d.gov/). Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. Education Substitution - If you are using education to meet all or part of the qualification requirements, you must submit a copy of your transcripts or an itemized list of college courses which includes equivalent information from the transcript (course title, semester/quarter hours, and grade/degree earned) in your resume. See OPM's General Policies for information on crediting education. pm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-policies/%20-%20url=General-Policies Foreign Education: Education completed in foreign colleges or universities may be used to meet the qualification requirements if the applicant can provide documentation indicating that the foreign education is comparable to that received in an accredited educational institution in the United States. It is the responsibility of the applicant to provide such evidence when applying for further information, visit: d.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html d.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html Additional Information This position is covered by the Department of Defense Priority Placement Program. You will serve as an IT Specialist (Customer Support) specialist in the Office of the Judge Advocate General, Technology, Operations, and Plans Division (Code 67), OJAG/NLSC. The duty station is the Pentagon, Arlington, VA. This position is eligible for part time, full time or ad-hoc telework at the discretion of management. Certain incentives (such as Recruitment, Relocation or Student Loan Repayment) may be authorized to eligible selectees. Recent Grad - Recent graduates who completed a qualifying associates, bachelors, masters, professional, doctorate, vocational or technical degree or certificate within the last two years of the closing date of the announcement. Also, veterans who were unable to apply within two years of receiving my degree, due to military service obligations but are still within six years of graduation completion date with a qualifying degree. Several vacancies may be filled. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: ecnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf. Veteran's preference does not apply when selecting individuals under this specific hiring authority. However, if you claim veteran's preference, you will be required to submit supporting documentation with your application as described in the Required Documents section below.