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Blue Rose Consulting Group
Fort Belvoir, VA, United States
Blue Rose is seeking a Help Desk Technician to support our work with a federal client. This is an On-Site role at Ft. Belvoir, Virginia and is open to U.S. Citizens ONLY. Successful candidates are required to have a Secret Security Clearance. In this role you will: Manage the end user Help Desk support experience across our tenants for the Task
Job Source: Blue Rose Consulting GroupApex Systems
Hyattsville, MD, United States
Apex Systems is seeking a Field Support Technician to join our team supporting the Centers for Disease Control and Prevention (CDC) Service Desk in Hyattsville, MD. In this role, you provide some phone support troubleshooting technical problems and advising users on the appropriate action for resolution on a wide range of technologies and issu
Job Source: Apex SystemsKoniag Government Services
Silver Spring, MD, United States
ATS Job ID 24100030 Arlluk Technology Solutions, a Koniag Government Services company, is seeking an experienced Help Desk Technician to support ATS and our government customer in Silver Spring, Maryland. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company match
Job Source: Koniag Government ServicesNatural Resources Defense Council Inc
Washington, DC, United States
Overview NRDC is a non-profit environmental advocacy organization. We use law, science, and the support of 3.1 million members and online activists to protect the planet's wildlife and wild places and to ensure the rights of all people to clean air, clean water, and healthy communities. NRDC was founded in 1970 and our people helped write some of A
Job Source: Natural Resources Defense Council IncAffiliated Sante Group
Silver Spring, MD, United States
DO YOU HAVE IT HELP DESK EXPERIENCE? PLEASE JOIN OUR TEAM OF PROFESSIONAL AND DEDICATED STAFF! EXCELLENT OPPORTUNITY!!! COMPETITIVE SALARY UP TO $60,000!! HYBRID WORK SCHEDULE!!! What We Do: Santé Group Companies prides itself in being a leader in community-based behavioral and mental health services. Our track record of innovation and
Job Source: Affiliated Sante GroupExperis
McLean, VA, United States
Our client, a managed service provider is seeking a Remote Help Desk Technician to join their team. As a Remote Help Desk Technician you will be part of the Help desk team supporting a life sciences client. The ideal candidate will have sense of urgency, organization and proactive which will align successfully in the organization. Job Title: The
Job Source: ExperisChenega Corporation
Alexandria, VA, United States
Help Desk Technician Alexandria, VA Join our Talent Network C-CITES-24-008 Summary: TheHelp Desk Technician possesses and applies a comprehensive technical knowledge across key tasks and high-impact assignments and can provide customer-centric support to network users regardless of domain. TheHelp Desk Technician delivers services, staff, and e
Job Source: Chenega CorporationCACI International
Herndon, VA, United States
Help Desk Technician Job Category: Intelligence Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local CACI seeks a Help Desk Technician to become an Intelligence Operations Controller for our new and growing team supporting the cu
Job Source: CACI InternationalFalls Church, VA, United States
Help Desk Technician
Summary
Title:Help Desk Technician
ID:471
Department:All
Location:Falls Church, VA
Description
Help Desk Technician
Excentium, Inc. is a Service-Disabled Veteran owned small business that provides Cyber Security Engineering, Information Assurance (IA), management, Certification and Accreditation (C&A), and other IT services to government and commercial organizations.
We have an opportunity for a Help Desk Technician supporting one of our Federal customers in Falls Church, VA.
MINIMUM CLEARANCE LEVEL: Secret CITIZENSHIP: US Citizenship LOCATION: Falls Church, VA
Responsibilities:
The Help Desk Specialists will provide support for incident resolution and requests reported to the service desk.
The Specialists are responsible for the initial assessment, triage, research, and resolution of incidents and requests regarding the use of application software tools and/or infrastructure components.
The Help Desk Specialists provide support through analysis and problem resolution using remote communication or through telephone contact with the client or end user.
Addresses and resolves incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents
Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customer issues with a professional attitude.
Ensures the end-to-end customer experience and provides a single point-of-contact for the customer.
Resolves general hardware and software problems with customers having little or no background in computers
Conducts component level diagnostics
Maintains documentation for procedures and processes, as well as maintenance logs and equipment databases.
Requirements:
Current Secret Clearance
Associates Degree in Computer Science, Business Information System or related IT field or 3 years work experience required.
Required certifications: Security+; Microsoft Operating System Certification
Experience in Microsoft based platforms (Windows XP, Windows 7, Microsoft Office Suite, Etc.)
Understanding of Active Directory (Account Management, Organizational Units, Mailbox Management, Exchange features)
Experienced in Network, LAN, VLAN (troubleshooting and setting up printers on network, identifying network versus local based issues)
We take pride in building a workforce with a strong Veterans focus
Excentium offers a competitive salary and comprehensive benefits package, including medical, dental, life, disability, 401k, and paid time off. Excentium, Inc. is an equal opportunity employer.
Email Alert for Help Desk Technician jobs in Falls Church, VA, United States
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