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Wolters Kluwer
, IL, United States
Basic Function Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical
Job Source: Wolters KluwerSPINS
Chicago, IL, United States
Who We Are For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social respo
Job Source: SPINSEvenUp Inc.
Chicago, IL, United States
In the past 18 months, we scaled our customer base from 0 250 for a SaaS product with our first CSM hired in Dec. 2022. We now have a team of 6 all-star CSMs and are looking to bring on more who can help develop customer engagement plans, execute customer growth initiatives, and provide daily customer support. Our expectation is that this individua
Job Source: EvenUp Inc.SPINS
Chicago, IL, United States
Who We Are For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social respo
Job Source: SPINSDivertinc
, IL, United States
Divert, Inc. is an impact technology company on a mission to Protect the Value of Food. The company creates advanced technologies and sustainable infrastructure to prevent wasted food, driving social and environmental impact. Today, the U.S. alone generates more than 100 million tons of wasted food annually, with over 50% going to landfills or i
Job Source: DivertincBurroughs
Elmhurst, IL, United States
Description Customer Success Manager POSITION SUMMARY The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription.
Job Source: BurroughsThe Claims Solution
Oakbrook Terrace, IL, United States
Company Description We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable. Job Description Managing accounts and engagements across your assigned clients; conducting new custom
Job Source: The Claims SolutionSEARCH Group Partners
Chicago, IL, United States
SEARCH Group Partners, a premier recruiting firm, is looking for Customer Success Manager for one of our SaaS clients located in Chicago, IL. This is a hybrid position, working in the office 3 days a week. Here are a few things you'll likely find yourself doing in this role... Identify and target potential strategic Customers, including Franchise
Job Source: SEARCH Group PartnersChicago, IL, United States
Job Description Job Description About Us:
We're Helium 10, the leading Software company for Amazon sellers. We move fast, really fast, so we need someone who can keep up. We're experts at our craft (and if not, we become experts, fast!) and we hold each other to a high standard. Why? We're shaping the future for Amazon sellers and our customers deserve the best. We make tough decisions, own up to mistakes, and above all, we find solutions to problems.
About the role:
We are seeking a talented and motivated Customer Success Manager to join our growing team. The Customer Success Manager will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and success with our products or services.
Responsibilities:
Provide assigned SMB/MM customers with expert guidance at every stage of their journey, from onboarding to expansion and beyond, fostering long-term relationships and fueling their success.
Serve as a trusted liaison between customers and our internal teams, advocating for their needs and ensuring their concerns are addressed promptly and effectively, thus strengthening customer loyalty.
Introduce new products and services to our valued customers, showcasing their potential value and helping them explore opportunities for further growth and optimization within their businesses.
Keep a vigilant eye on our customer health dashboard, meticulously tracking key metrics such as adoption rates, expansion opportunities, and potential advocates for marketing initiatives, while also identifying and mitigating churn risks.
Act as the voice of our customers within our organization, effectively communicating their needs, pain points, and feedback to our internal teams, driving continuous improvements in product quality and user experience.
Collaborate cross-functionally with sales, support, and product teams to ensure a seamless experience for our clients.
Advocate for the needs of our clients internally, providing feedback and insights to help shape our products and services.
Identify opportunities for upselling or expanding our offerings to existing clients.
Skills & Qualifications:
2+ years of experience in Customer Success or Account Management at a high-growth SaaS technology company
Strong understanding of e-commerce businesses and their potential challenges & priorities
Familiarity with the retail media ecosystem, e-commerce, or paid search ecosystems is preferred
Capable of distilling customer behavior data and insights from eCommerce industry trends to formulate actionable recommendations.
Bachelor's degree in business, marketing, or a related field.
Experience developing and presenting trainings and business reviews is preferred
Ability to learn and communicate complex business concepts quickly
Skilled in leveraging CS tooling and CRM systems to manage your book of business, track customers' implementation lifecycles, and ensure seamless management and optimization of customer experiences.
Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
Excellent problem-solving and analytical skills, with a keen attention to detail.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
Benefits:
Unlimited Paid Time Off
Paid Holidays and Floating Holidays
Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance
401k with Employer Match
Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
Paid Parental Leave
Helium 10 is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
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Email Alert for Customer Success Manager jobs in Chicago, IL, United States
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