Customer Service Representative Boston, MA
Boston, MA, United States
Are you thinking about improving you career development and your professional growth? We invite you to join our successful logistics organization! Commodity Forwarders is looking for a full time Domestic Customer Service Agent to fill a position within our Operations department. This is a non-exempt position with an hourly rate between $19 – $22.50/hr. depending on experience. This is an excellent opportunity to join our Boston Branch.
Schedule: Monday to Friday 7 am – 3:30 pm or 11 am – 7:30 pm (depending on the stations needs at the moment of hire) Open to work on weekends is preferred.
Your Role:
Ensure the successful and timely movement of cargo from origin to destination to fulfill customer’s and vendor’s instructions and procedures are followed at all times.
Process claim paperwork timely and accurately with carriers.
Ensure all work completed meets Commodity Forwarders standards.
Complete pre-bookings as your department lead advise.
Ensure all freight forwarding activities abide by all government laws and regulations at origin and destination.
Ensure all necessary reports and records are complete, timely, and accurate.
Assist the sales team to achieve the goals for customer retention and new sales.
Respond promptly to booking requests from other departments or stations.
High school diploma or equivalent
1 – 2 years customer service experience in logistics (Preferred).
Basic Computer Skills including e-mail, web browsing, Microsoft Outlook, Excel and Word.
Strong grasp of geography to determine best freight forwarding routes.
Customer service and vendor relations skills over the phone and in person.
Bi-lingual English and Spanish is a plus.
Work environment is fast paced; multi-tasking and handling high-pressure situations is preferred. Depending on season, weekend and holiday coverage may be required.
Good Reasons to Join:
We offer a great compensation package, medical, dental, and retirement benefits package, tuition reimbursement, and a dynamic global work environment. At Commodity Forwarders Inc., we strive daily to transport perishable products worldwide, while exceeding expectations through our people, network and technology.
Commodity Forwarders Los Angeles address:
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Commodity Forwarders sends a newsletter out quarterly and more frequent communications as market conditions require.
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