Senior IT Business Analyst

Boston, MA, United States

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

The Opportunity

We are seeking a Senior IT Business Analyst to learn and grow with our team! This unique role will have you based in Boston or Toronto supporting our transformation journey in our Global High Net Worth (GHNW) business. Our GHWN business is embarking on a two to three year transformation strategy to build out a new technology platform to support our international broker business as it expands across Asia and other jurisdictions. We have started with the work for a major implementation of a Salesforce platform to transform our New Business and Underwriting solution and will be supplemented by a series of new system implementations in the areas of Policy Administration, Compensation, Customer/Broker Servicing portal, Correspondence and other areas required to build the new digital platform for the business. The next phase is to review, analyze and come up with a solution for Policy Administration System.

You will collaborate with various partners to elicit and understand business needs. You will be instrumental in making recommendations to build and deepen user stories to address problem statements and deliver value to our end customers.

Your positive approach, ability to be flexible to shifting priorities and creativity rooted in analysis will help you navigate this exciting and growing business. We are looking for passionate, motivated individuals to join our team's exciting journey as we grow, pioneer, and innovate.

Work arrangement: Hybrid - 3 days in office, 2 days from Home

Work location: Boston - USA or Toronto - Canada or Waterloo - Canada offices

Work timings: This role will require to be on call with Manulife Asia team either early AM EST or evening EST hours on a regular basis

Responsibilities

Liaise with business partners to analyze sophisticated/complex problems and understand business and technical goals and objectives.

Support the development of a 2-3 year transformation roadmap for the GHNW business across all areas of the business operations.

Perform analysis, identify root cause of problems, and contribute to development of technical solutions.

Collaborate with the Product Owner and Scrum team to translate business objectives into Epics, Features, and detailed User Stories.

Translate Life insurance product specifications into technical requirements.

Work with various teams (business, internal and external vendor, where applicable) to ensure that technical solutions and product increments are in accordance with the business needs.

Produce high quality user stories and acceptance criteria which support technical and business requirements.

Efficiently handle contending priorities and navigate within ambiguity.

Develop new processes and upgrade existing workflows aligned to business and technical strategy.

Continuously grow and develop analytical capability and contribute to advancements and innovations within the practice.

Understand testing requirements and build and support test planning and execution to validate that system solutions meet the business requirements.

Identify emerging market and industry trends.

Actively involved in communities of practice to bring industry standard methodologies to teams.

Foresees problems instead of solving them, recognizes the needs for flexibility and diverse solutions.

Ability to understand the political landscape and informal hierarchy.

Able to demonstrate high level of individual engagement and act as a catalyst for driving engagement for team/department.

Required Experience

5+ years working experience, as a Technology Business Analyst preferably in financial services supporting medium to large size projects.

Experience in Policy Administration and/or Illustration System is required.

High level of discipline knowledge and understanding of area of practice.

Knowledge of system design and of the techniques used in the analysis and testing process.

Demonstrable ability to work independently, as well as collaborate and partner in a team environment with geographically dispersed Business partners and peers.

Ability to efficiently support activity on multiple initiatives in parallel.

Collaborative attitude, willingness to work with team members; able to coach, participate in code reviews, share skills and methods.

Constantly learns from both success and failure and is keen on experimenting with emerging technologies.

Strong organizational and problem-solving abilities that enable you to handle through creative abrasion.

Agile team experience where responsibilities include the planning and delivery of user stories in an Agile SCRUM environment.

Strong verbal and written communication; efficiently articulates technical vision, possibilities, and outcomes.

Additional Attributes (nice to have)

Experience in New Business and Underwriting for Life Insurance and Protection products.

Experience working with off shore development teams and in a distributed team organization.

Insurance Industry knowledge/experience particularly in High Net Worth product and broker solution space.

Open to working unorthodox hours to accommodate different time zone (specially Asia).

What can we offer you?

A competitive salary and benefits packages.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

A focus on growing your career path with us.

Flexible work policies and strong work-life balance.

Professional development and leadership opportunities.

Our commitment to you

Values-first culture

We lead with our Values every day and bring them to life together.

Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

Continuous innovation

We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion

We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Boston, Massachusetts

Salary range is expected to be between

$102,200.00 USD - $189,800.00 USD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)

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