Senior Applications Systems Analyst

Boston, MA, United States

Remote work is a possibility

Boston, MA, USA

Remote work is a possibility

Boston, MA, USA

Department: Office of the Chief Information Officer

SUMMARY

The position plays a pivotal role harnessing technology to drive and optimize business strategies while enhancing operational efficiencies. Tasked with overseeing a wide portfolio of applications spanning multiple client departments, this role involves not only providing advanced technical support but also spearheading transformative initiatives to enhance business processes. Notably, this position configures and maintains Sage Intacct and UKG so these solutions can best support the activity of the Treasurer's Office, Human Resources, and the Church as a whole.

This position assumes responsibility for administering, maintaining, and refining robust policies and procedures. They lead the implementation of advanced security protocols, leveraging their extensive expertise to safeguard sensitive information and mitigate potential risks effectively. Additionally, this senior professional serves as a key advisor, offering strategic insights and recommendations to further align technological advancements with overarching objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ongoing Administration

Lead engagement with departments to better understand and define their long-term vision and strategy for use of enterprise level applications.

Capture, analyze and deliver meaningful insights from application usage and metrics.

Work with vendors to understand and resolve escalated issues before users are impacted.

Respond to issues reported by users; research and resolve issues in a timely fashion.

Perform advanced application support, including but not limited to: application setup, configuration, implementation, maintenance, updates, user access, permissions, security, and privacy. It also involves troubleshooting, researching user problems, resolving production issues.

Perform compliance maintenance, ensuring existing infrastructure, applications and business processes meet with current and future regulatory controls placed on the organization (GAAP, PCI, HIPAA).

Provide excellent customer service: communicate in a friendly and professional manner, empathize with users on system issues.

Have a deep understanding of application functionality -attending trainings and/or reading documentation.

Participate in vendor user groups and online listservs, and review contents of vendor updates, to ensure optimization of the capabilities of the assigned applications.

Perform maintenance of existing, and drafting of new application documentation to support the Applications Team and the organization.

Mentor and coaches application system analysts.

Update work tracking tools and other administrative tasks.

Project Activity

Participate on project teams as the enterprise application solutions lead.

Work with users to understand and help define scope and requirements of the project.

Use technical and analytical skills to determine best approaches to tailoring systems to meet project requirements.

Implement configuration changes.

Develop and execute test scenarios based on requirements.

STAFF MANAGEMENT AND JOB CONTACTS

Reporting Relationships

Supervisor: Manager, Enterprise Solutions and Support

Regular Contacts

This position has regular contact with senior management, TFCCS employees, TFCCS Service Centers (in particular the Treasurer's Office and Human Resources), Vendors, fellow Database Administrators and System Administrators, Network Administrators, the Support Desk, Department Managers, and the Project Management Office.

JOB REQUIREMENTS

Education/Experience

Bachelor’s degree in Computer Science, Engineering, or equivalent experience.

5+ years experience as an Application Analyst or similar experience, or relevant software development experience.

Knowledge/Skills

Excellent interpersonal, communication (written, verbal, listening),and presentation skills are required.

Ability to learn new vendor applications quickly and utilize application tools to tailor system to meet user requirements.

Understanding of data modeling, database management, project management, business analysis and business process mapping is a plus.

Experience gathering requirements and writing users stories is desired.

Business application support and business process expertise is expected.

Software development experience and/or coding experience is a plus.

Preference given to individuals with prior experience administering human resource management systems and/or accounting and financial management software.

Experience with financial and administrative solutions is preferred.

Proficient with Google Suite and/or Microsoft Office Products is required.

Preference for onsite work in Boston, but may possibly work remotely with periodic visits to the Boston office as needed.

Engagement with Christian Science

Mother Church membership preferred.

Primary Class instruction preferred.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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