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Black Kite Group
Boston, MA, United States
**Information Technology Support Specialist** Boston, MA **Job Description:** Support Specialists primary role is providing technical software, hardware, telephone, printer, and audio-video conferencing problem resolution to firm employees or guests of the firm by performing problem diagnosis and providing timely solutions to the end-users, clearly
Job Source: Black Kite GroupPlanet Technology USA
Beverly, MA, United States
IT Specialist - Must have 5+ years of experience in IT Support Hybrid in Beverly, MA at 2 days onsite & 3 days remote per week Contract at 9+ months & potential for perm anent/FTE conversion Job Description: We are seeking an experienced IT Specialist for a six-month contract position. The ideal candidate will have a combination of Technical and
Job Source: Planet Technology USAThe Phoenix Group
Boston, MA, United States
IT Support Specialist The firm is committed to excellence in service and seeks a skilled Support Specialist (Specialist) with superior problem-solving skills and a passion for ensuring customer delight. Under the direction of the Support Desk Supervisor, the Specialist will provide Help Desk & 1st level technical support and problem resolution for
Job Source: The Phoenix GroupNew England Board of Higher Education
Cambridge, MA, United States
Location Expand Show Other Jobs Job Saved Save Job Senior IT Client Support Specialist - Tufts Technology Services Tufts University Details **Posted:** 10-Feb-22 **Location:** Medford/Somerville, Massachusetts **Type:** Full-time **Salary:** Open **Categories:** Staff/Administrative **Internal Number:** 2200
Job Source: New England Board of Higher EducationCohere Health
Boston, MA, United States
**Computer Support Specialist** at Cohere Health Boston **Company Overview:** Cohere Health is illuminating healthcare for patients, their doctors, and all those who are important in a patients healthcare experience, both in and out of the doctors office. Founded in August, 2019, we are obsessed with eliminating wasteful friction patients an
Job Source: Cohere HealthBuyk corp
Boston, MA, United States
**Technology Support Specialist** at Buyk Boston, MA **Who we are** Buyk is a new real-time retail service that delivers groceries within 15 minutes. Via the Buyk app, customers simply select the items they'd like from our assortment, click "Order" and we do the rest, with your order arriving on your doorstep in 15 minutes or less. We know that you
Job Source: Buyk corpInsight Global
Boston, MA, United States
Job Description An employer is seeking an experienced Lab Computer Support Specialist to join a large biopharmaceutical company. This individual will be responsible providing technical support for laboratory applications, refreshing lab PCs and inventory, maintaining GMP (Good Manufacturing Practices) and GxP (Good Practice) compliance, and ensuri
Job Source: Insight GlobalBeth Israel Lahey Health
Burlington, MA, United States
Job Type: Regular Time Type: Full time Work Shift: Day (United States of America) FLSA Status: Exempt When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: The CVO Database Analyst shall be accountable for day-to-day maintenance, support, training, and optimization of the
Job Source: Beth Israel Lahey HealthSomerville, MA, United States
Overview
Tufts Technology Services (TTS) is a university-wide service organization committed to delivering adaptable, results driven technology solutions in support of Tufts' mission of teaching, learning, research, innovation, and sustainability. With staff working remotely, hybrid and on campus across Tufts University, as well as a 24x7 IT Service Desk, we collaborate with schools and divisions to meet the demands of a global, mobile, and diverse community. We promote a collaborative, forward-thinking, flexible work environment, embrace diversity and inclusion, and encourage personal and professional development.
Fostering a culture of organizational citizenship and making others successful, demonstrating integrity, ethical conduct and optimism, active contribution and continuous learning enables staff to serve the goals and values of the University and creates a fulfilling and positive work experience for all.
What You'll Do
The Senior IT Client Support Specialist is responsible for providing effective Tier 2-3 frontline client support and deskside assistance for Tufts faculty and staff using available technical tools, such as the knowledge base, remote management suite, and a service-management database.
Tufts has 3 main campuses: Medford/Somerville, Boston, and Grafton with clinics, hospitals and public, instructional, and computer and research labs in a multiple building setting, plus approximately a dozen remote sites. This position will be based at one of the main campuses.
What We're Looking For
Basic Requirements:
The knowledge and skills that are typically acquired through a High School diploma and 5+ years of experience in the direct delivery of IT support and network services.
Strong technical skills in the configuration, installation, and troubleshooting of Microsoft Windows & macOS, Microsoft Office Suite, email and web clients, Antivirus software, TCP/IP, and imaging software and well as experience troubleshooting peripherals (printers, scanners) and handheld devices (mobile, tablets, PDAs).
Proficient using remote desktop management tools, such as Ivanti/LANDesk Management Suite, Microsoft SCCM/MECM, Microsoft Intune, JAMF Pro/Casper, or Bomgar, etc.
Knowledge of desktop security and standards (security/networking).
Knowledge of trouble ticket systems (e.g. Service Now, ZenDesk, Remedy)
Working knowledge of local area networks and network administration.
Experience with IMAP, LDAP, Microsoft ActiveSync, Active Directory and group policies, data recovery tools, Microsoft Exchange, WINS, DHCP, DNS, and TCP/IP.
Demonstrated expert experience in two or more of the following:
o Unix/Linux installation, configuration and troubleshooting including Redhat, Ubuntu and Mandriva distributions.
o Endpoint Systems Management (e.g. MS SCCM/MECM, MS Intune, Ivanti, BigFix Tivoli, Altiris, Kace, etc.) software deployment and patch creation.
o Configuration, setup, and support of laboratory instrumentation and complex lab functions in a sciences/research setting.
o Significant experience implementing endpoint security processes and protocols (scanning, data gathering, forensics, incident response management).
o Virtual Desktop Infrastructure or Virtual Application technology (e.g. VMWare, Citrix).
o Successful development and delivery of a major training and documentation initiative related to technology.
o Advanced support in a clinical environment.
o Providing dedicated advanced support to large group of executive/VIP clients with specialized, non-standard technology needs.
o System and Application administration for department-level technologies (e.g. database applications, business process applications, web administration, etc.).
Excellent communication and customer service skills are a must in this dynamic customer facing role.
Strong organizational and attention to detail skills are a vital part to the overall success of people in this position.
Demonstrated ability to deliver professional customer service, end user training and consultation, effective team and project work.
This position requires that the employee provide their own mobile device capable of sending and receiving business email, text/SMS and phone calls.
Preferred Qualifications:
MSCE, A+, Network +, CCNA, ACMT, ITIL or other industry standard certifications.
Significant experience with IMAP, LDAP, Microsoft ActiveSync, Active Directory and group policies, data recovery tools, Microsoft Exchange, backup strategies, WINS, DHCP, DNS, and TCP/IP.
Experience providing technical support and services to classroom and computer lab environments.
Pay Range
Minimum $31.90, Midpoint $37.95, Maximum $44.00
Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.
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Email Alert for Senior IT Client Support Specialist jobs in Somerville, MA, United States
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