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Confidential
Denver, CO, United States
Head of Customer Success About the Company Prominent organization specializing in language analytics & recruitment services Industry Human Resources Type Privately Held, VC-backed Founded 2015 Employees 11-50 Funding $11-$25 million Categories Enterprise Software Human Resources Natural Language Processing Recruiting SaaS Software Consulting Agenc
Job Source: ConfidentialAllot
Denver, CO, United States
Who we are: Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world. We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure. At Allot, you’ll hav
Job Source: AllotAffinityLive
Denver, CO, United States
Description Accelo is looking for an experienced Customer Success Manager to join our global customer success team. You will be responsible for building and maintaining strong relationships with our client base, supporting them through product optimization and account growth. You will report directly to the Success Team Lead and work cross-functio
Job Source: AffinityLivePar Excellence Search Consulting, Inc.
Westminster, CO, United States
Locations: Hybrid (3 days in office) at Westminster, CO or Colorado Springs, CO Position Status: FT Exempt Total Compensation Range: $55,000 base salary plus $5,000 to $10,000 on target earnings. Resi Media, LLC is a technology company broadcasting content for thousands of organizations around the globe. The industry leader in providing ultra-re
Job Source: Par Excellence Search Consulting, Inc.Strive Health
Denver, CO, United States
What We Strive For Strive Health is built for purpose — to transform a broken kidney care system. We are fundamentally changing the lives of people with kidney disease through early identification, engagement and comprehensive coordinated care. Strive’s model is driven by a high-touch care team that integrates with local providers and spans the en
Job Source: Strive HealthStrive Health, LLC
Denver, CO, United States
What You'll Do Consult and advise some of the most health systems and provider groups to drive transformational results. The Director, Client Success will be responsible for managing relationships with clients to deliver on Strive’s value proposition and identify and execute partnership expansion opportunities, renewals and renegotiations. Effect
Job Source: Strive Health, LLCKuraray America, Inc.
Denver, CO, United States
As a Customer Success Manager at Swimlane, you'll drive customer satisfaction and retention for our enterprise clients. Your role involves building strong relationships, ensuring product adoption, and proactively mitigating churn. You'll collaborate internally, influence product decisions, and represent Swimlane at events. We also value your curios
Job Source: Kuraray America, Inc.Miovision Technologies, Inc.
, CO, United States
Miovision is a global industry leading company providing agencies and organizations modern tools to improve today’s traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping organizations get more out of their road network. The result: streets capable of moving more people – safely and effici
Job Source: Miovision Technologies, Inc.Denver, CO, United States
We’re growing and on the move -- 20 years young, with startup fever. We're a living, learning laboratory of Product Management, serving Product Management!
Our Mission is to empower product professionals with the knowledge and tools to deliver products that matter. Our Goal is to transform 10,000 teams in 10 years. To get there, we are guided by our Core Values:
Outcomes over Outputs: We make a difference with measurable results
Truth Tellers: We have the courage to say what needs to be said.
One Team: We are dedicated to achieving common goals.
Ready to apply your talents to raise the bar for Product Managers with a great team? Read on.
A successful Head of Customer Success will ensure that our training & consulting team (Client Services) deliver the best client outcomes and experience. They will help organize the delivery of our products and services such that clients realize the full value from product management transformation. They will be responsible for promoting client loyalty and enhancing retention. The right hire will have the ability to understand and clearly articulate the nuance of client needs and requirements to our Client Services team, ultimately driving delivery of solutions to our clients that address current pain points and enable client outcomes. This position will oversee the Client Services team, will be a member of the Leadership Team, and report directly to the CEO.
Responsibilities:
Client Outcomes
Develop and execute a comprehensive customer success strategy to ensure customer satisfaction, retention, and expansion.
Establish and maintain strong relationships with key customers, acting as a trusted advisor and strategic partner to understand their needs and ensure their success. Understand the client's needs, goals, and challenges.
Define and implement customer success metrics, goals, and KPIs to measure team performance and effectiveness.
Collect data from engagements to ensure we are hitting/ exceeding client targets and expectations and to learn from less successful engagements. Provide regular reports and updates to clients on the progress of their accounts.
Build and lead a high-performing client services team, providing guidance, coaching, and mentorship to drive their success, and professional growth.
Create and manage operationalize processes to optimize consultants time and efforts.
Build and maintain internal relationships with Sales, Product and Marketing departments.
Drive onboarding processes within the team to ensure smooth and successful implementation of our products and services.
Create processes and efficiencies on the team, to support growth of team members and knowledge sharing and retention
Streamline engagement process and leverage internal technology (ERP, Project Management, CRM) to automate practices and optimize team utilization.
Advocate for and represent the Client Services team at leadership team meetings.
Collaborate with cross-functional teams, including sales, marketing, finance, and product, to align client services initiatives with company goals and objectives.
Own the training calendar and manage scheduling of team and facilitators on client engagements.
Requirements Bachelor's degree in business, management, or a related field (MS or MBA preferred).
Proven experience as a VP of Customer Success or in a similar leadership role within the consulting services industry.
Demonstrated track record of driving customer success and achieving high client satisfaction metrics.
Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.
Strategic mindset with the ability to develop and execute customer success strategies aligned with business goals.
Excellent communication and interpersonal skills, with the ability to build relationships with clients and internal stakeholders.
Analytical mindset with the ability to leverage data and metrics to drive informed decision-making.
Experience with ERPs and managing internal logistics a plus.
Knowledge of CRM (HubSpot) and customer success platforms is a plus.
Proactive, result-oriented, and adaptable to changing client needs and market dynamics.
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Head of Customer Success jobs in Denver, CO, United States
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