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Paytronix
Denver, CO, United States
The Enterprise Customer Success Manager (CSM) serves as the holistic relationship manager and advocate for their assigned clients throughout the Paytronix lifecycle. CSMs strive to be proactive and consultative, bringing deep knowledge of client industry, product use cases, and best practices to their clients to maximize the value and benefit from
Job Source: PaytronixRingCentral, Inc
Denver, CO, United States
Say hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human
Job Source: RingCentral, IncRingCentral
Denver, CO, United States
Say hello to possibilities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human i
Job Source: RingCentralXactly
Denver, CO, United States
Job Description WHO WE ARE Xactly is a leader in Intelligent Revenue Solutions and a part of Vista Equity Partners portfolio companies since 2017. The Xactly Intelligent Revenue Platform marries artificial intelligence and 17 years of proprietary data in easy-to-use applications. Named among the best workplaces in the U.S. by Great Place to Work s
Job Source: XactlyKuraray America, Inc.
Denver, CO, United States
As a Customer Success Manager at Swimlane, you'll drive customer satisfaction and retention for our enterprise clients. Your role involves building strong relationships, ensuring product adoption, and proactively mitigating churn. You'll collaborate internally, influence product decisions, and represent Swimlane at events. We also value your curios
Job Source: Kuraray America, Inc.Bravado
, CO, United States
Customer Success Manager (Remote) United States of America $100,000–$175,000 OTE *This post was created on behalf of one of Bravado’s clients. Our client is looking for a Customer Success Manager to collaborate with their mid-market and enterprise customers to adopt our client's suite of AI tools. You will collaborate closely with sales, engineerin
Job Source: BravadoAbsenceSoft
Denver, CO, United States
Our Customer Success Management team is dedicated to making our customers successful with AbsenceSoft’s core products and services throughout the customer journey. As a Customer Success Manager in our Operations/Client Services organization, you will be directly responsible for delivering outstanding customer experience and support for a group of c
Job Source: AbsenceSoftPar Excellence Search Consulting, Inc.
Westminster, CO, United States
Locations: Hybrid (3 days in office) at Westminster, CO or Colorado Springs, CO Position Status: FT Exempt Total Compensation Range: $55,000 base salary plus $5,000 to $10,000 on target earnings. Resi Media, LLC is a technology company broadcasting content for thousands of organizations around the globe. The industry leader in providing ultra-re
Job Source: Par Excellence Search Consulting, Inc., CO, United States
Miovision is a global industry leading company providing agencies and organizations modern tools to improve today’s traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping organizations get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted or assisted more than thirty billion vehicles around the world. With global headquarters in Kitchener, Canada, as well as operations in Germany, Serbia and the United States. For more information, visit miovision.com .
Position Summary
Miovision is looking for two Customer Success Managers (CSM) to join our team. Specifically, we're looking to fill these roles in our Western (California, Nevada, Oregon, Idaho, Washington and Montana) and Southwestern (Texas, New Mexico, Arizona, Colorado, Utah, Wyoming) territories. We love to meet our customer’s needs with every interaction. Our CSMs empower our entire support organization to proactively manage post-sales customer relationships, measure customer health, maximize revenue growth, and drive a culture of customer success. If that sounds like the team you want to work for, this opportunity is for you.
The CSM team loves being at the forefront of new customer introductions, onboarding and creating the best experience for every situation. They thrive on engaging with our customers to help them achieve ROI from our solution and share industry best practices and thought leadership. They use our product daily and are experts in helping customer success teams define and execute their strategy. Our CSMs are excellent at collaborating with their internal, cross-functional team members to drive alignment and execution for our customers.
Key Accountabilities
Successfully manage customer relationships from “new to renew”, including onboarding, adoption, expansion.
Document each individual customer journey and implementation process with a focus on accuracy and data integrity
Develop trusted relationships with customers including executive sponsors, key contacts, and end-users.
Own a book of business with partners and customers, driving retention and growth rates.
Effectively advocate for our customers and constructively work with cross-functional counterparts to evolve, scale, and improve the customer experience.
Develop a deep understanding of your customer’s key objectives and help deliver to those objectives in a consultative way.
Be a problem solver for your customers and internally – see a challenge, create a solution.
Proactively monitor and manage customer health, risk, escalations and opportunities.
Coordinate with the product team on product documentation and customer enablement
Travel is required approximately 25% of the time across the United States and North America
Skills/Qualifications Bachelor’s degree or equivalent experience in information technology, engineering, or business development.
5+ years of experience in technical account management, project management, installation, or configuration in a technical field.
5+ years of experience supporting customers in a business-to-business technical industry
Results-oriented driving technical and commercial outcomes for both Miovision and the customers you support
Ability to learn technical concepts around our product and our customer’s requirements, aligning the two.
Required passion and empathy to understand your customers and deliver to their needs
Previously demonstrated leadership qualities that show your ability to be assertive, be a technical problem solver, be a builder, and improve people & processes around you.
Strong oral and written communication skills
Proven track record of owning customer relationships from “new to renew”, including onboarding, adoption, expansion, and renewal
Additional Assets Experience in the Traffic and ITS industry
Experience with networking and IOT
Fluent in additional languages a plus (French or Spanish preferred)
Perks and Benefits Comprehensive health benefits starting on day one
401(k) matching
Mio-Days: We extend all three-day weekends to four-days and provide a Holiday Shutdown in December
Internet subsidy and a remote work allowance
Unlimited vacation policy
Virtual fitness classes
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.
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Customer Success Manager jobs in , CO, United States
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