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Bain & Company
Chicago, IL, United States
**Applications must be submitted in English to be considered** WHAT MAKES US A GREAT PLACE TO WORK We are proud to be consistently recognized as one of the world’s best places to work, a champion of diversity, and a model of social responsibility. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have mainta
Job Source: Bain & CompanyRiverside Insights
Chicago, IL, United States
As a Clinical Customer Success Manager at ImPACT Applications, your primary responsibility is to ensure the satisfaction, adoption, and retention of our clinical customers. By proactively engaging with a larger customer base, understanding their needs, and helping them maximize the value of our products, you play a vital role in driving customers,
Job Source: Riverside InsightsMoney Fit by DRS
Chicago, IL, United States
Nitel is a leading Managed Service Provider specializing in secure, flexible Network-as-a-Service (NaaS). Our software-driven approach empowers businesses with cutting-edge network architectures, optimizing performance and security. We value collaboration and thrive in a fast-paced environment where open communication is key. Join us! the position
Job Source: Money Fit by DRSPlanhat
Chicago, IL, United States
Our mission is to unlock value for every customer. We help people build their businesses around their clients, and unleash the capabilities of Planhat. We aim to redefine what customer success means in enterprise software. Team Our role is to understand customers' problems and objectives deeply, then help solve them through the Planhat platform.
Job Source: PlanhatUnduit Llc.
, IL, United States
We are looking for a Customer Success Manager to lead the charge in ensuring our clients’ success. As a pivotal part of our team, you will develop and nurture strong client relationships, understand their needs, and align our solutions to exceed expectations. With a proactive and empathetic approach, you’ll drive customer satisfaction, loyalty, and
Job Source: Unduit Llc.CooLab Foods, LLC
, IL, United States
CooLab Foods, CLF, a world class manufacturer of ice cream products, is actively searching for a Customer Success Manager to support our Commercialization Team. The ideal candidate will be an enthusiastic self-starter with strong ownership. While we value attitude over experience, a selection of the following would demonstrate the background of the
Job Source: CooLab Foods, LLCSADA
Chicago, IL, United States
Join SADA as a Customer Success Manager Your Mission As a Customer Success Manager at SADA, you are a team leader who can align with our Google customer base at the executive level (CIOs, Dir of IT) to gain insights on the technology we sell while captivating audiences for renewals/upsells, hence a Unifier. The Customer Success Manager will need
Job Source: SADAHelium 10
Chicago, IL, United States
Job Description Job Description About Us: We're Helium 10, the leading Software company for Amazon sellers. We move fast, really fast, so we need someone who can keep up. We're experts at our craft (and if not, we become experts, fast!) and we hold each other to a high standard. Why? We're shaping the future for Amazon sellers and our customers
Job Source: Helium 10Chicago, IL, United States
CCC Intelligent Solutions is a leading technology company helping to improve the insurance claims process for millions of people. Our award-winning SaaS platform connects more than 35,000 businesses, including insurance carriers, repair facilities, automakers, part suppliers, lenders, and others to streamline the process from start to finish. Our advanced capabilities in AI, IoT, telematics, data, and analytics drive continual innovation across our platform, as we work to advance the multi-trillion-dollar P&C insurance economy’s digital transformation. At CCC, our mission is to keep people’s lives moving forward when it matters most. Diversity of experience and perspective is key to our pursuit so we can deliver a future of possibilities for our customers.
The Role The primary objective of the Customer Success Manager is to work with the Group Vice President and Account Manager’s as well as the client in addressing operational and service management issues associated with the Account Group. This role is also a subject matter expert in CCC products and in expressing their value propositions.
This is a remote position with 25-30% travel.
Key Responsibilities: Supports AMs in meeting specific client needs in managing an account.
Acts as interface among AMs, Field Consultants, and service organization in tracking down and resolving status of open client issues. Follows-up and closes issue with clients.
Develops operational scorecards for each designated account.
Supports sales management process (e.g. pipeline report, call report monitoring etc. for designated accounts.)
Provide and review management reporting with users and their management providing insight.
Monitors account service plans to reduce issues and detect competitive threats.
Interpret data, analyze results using statistical techniques and provide ongoing reports.
Identify, analyze and interpret trends or patterns in complex data sets
Requirements: 4-year degree or equivalent work experience required.
3 years of service experience preferred.
Strong ability to Identify, analyze and interpret trends or patterns in complex data sets.
Experience working with tools like Excel, PowerPoint, Tableau OR PowerBI preferred
Strong project management, coordination skills required
Knowledge of the Insurance Industry preferred
About the company’s commitment to its employees: CCC Intelligent Solutions employees are part of an inclusive culture that brings together diverse backgrounds and perspectives. Our team is defined by our values of: Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals. CCC is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement is available. CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members. Each team member plays an important role in the company’s success and each team member has a voice. CCC employee engagement and job satisfaction ratings consistently exceed industry norms – underscoring the value CCC places on its employees. Explore the Employee Experience at CCC.
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Email Alert for Customer Success Manager jobs in Chicago, IL, United States
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