Senior Business Analyst

New York, NY, United States

Come work with us:

Metropolitan Commercial Bank (the "Bank") is a New York City based full-service commercial bank that provides a broad range of business, commercial and personal banking products and services to individuals, small businesses, private and public middle-market and corporate enterprises and institutions, municipalities and local government entities. The Bank operates banking centers and private client offices in Manhattan and Boro Park, Brooklyn in New York City and Great Neck on Long Island in New York State.

The Bank is a New York State chartered commercial bank, a member of the Federal Reserve System and the Federal Deposit Insurance Corporation, and an equal housing lender. The parent company of Metropolitan Commercial Bank is Metropolitan Bank Holding Corp. (NYSE: MCB).

For more information, please visit the Bank's website at MCBankNY.com.

Metropolitan Commercial Bank was named one of Newsweek's Best Regional Banks and Credit Unions 2024. The Bank was ranked by Independent Community Bankers of America among the top ten successful loan producers for 2023 by loan category and asset size for commercial banks with more than $1 billion in assets. The Bank finished ninth in S&P Global Market Intelligence's annual ranking of the best-performing community banks with assets between $3 billion and $10 billion for 2022 and eighth among top-performing community banks in the Northeast region for 2022.

About the role:

Metropolitan Commercial Bank (the "Bank") is offering an opportunity for a highly motivated and experienced Senior Business Analyst to join our dynamic IT team, performing a pivotal role in bridging the gap between business needs and technical solutions. The candidate will be responsible for the entire business analysis lifecycle, while also contributing to project management, supporting business applications, and actively participating in all the phases of the Software Development Life Cycle (SDLC) for innovative projects in an Agile environment. The position reports directly to the manager of the Application Support and Development team, under the Chief Digital Officer (CDO). This position is ideal for a candidate who will thrive in a fast-paced, entrepreneurial environment.

Duties and responsibilities of the job include the following (but is not limited too):

PRIMARY DUTIES AND RESPONSIBILITIES include the following:

Business Analysis:

Elicit, document, and analyze business requirements for IT projects.

Conduct user interviews, workshops, and surveys to understand stakeholder needs.

Develop user stories, use cases, and other business process documentation.

Identify and analyze business needs, opportunities, and risks.

Create and maintain business requirement documents (BRDs), software requirements specifications (SRS), business rules mapping, data flow diagrams (DFDs) and entity-relationship diagrams (ERDs).

Develop and maintain business glossaries to ensure consistent terminology.

Project Management:

Partner with project managers to define project scope, timelines, and resources.

Develop project plans and manage project deliverables.

Track project progress and identify and mitigate potential risks.

Facilitate communication between business stakeholders and technical teams.

Monitor projects and ensure the project stays on track.

Business Application Support:

Provide ongoing support for existing business applications.

Analyze and troubleshoot user issues with applications.

Develop and maintain user documentation for applications.

Conduct user training sessions on new or updated applications.

SDLC Involvement:

Actively participate in all phases of the SDLC, from requirements gathering to deployment and post-implementation support.

Work closely with development teams to ensure technical solutions meet business requirements.

Conduct user acceptance testing (UAT) to ensure applications meet user needs.

Participate in group development projects. Coordinate with IT and business users, adhere to deadlines, and meet all assigned tasks.

Assist with the implementation of innovative changes that improve workflow and bring efficiency. These initiatives may be either requested or self-initiated as part of continuous improvement.

Thoroughly document all activities according to relevant policies and standards.

Other duties as assigned.

Preferred experience, education, and qualifications: Bachelor's degree in Business Administration, Information Systems, or a related field (or equivalent experience).

Minimum 8+ years of experience as a Business Analyst and/or project manager, within an IT environment.

Proven experience in eliciting, documenting, and analyzing business requirements.

Strong understanding of project management methodologies (e.g., Agile, Waterfall).

Excellent analytical and problem-solving skills.

Excellent communication, collaboration, and interpersonal skills.

Strong attention to detail and ability to prioritize tasks.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Potential Salary: $140,000 - $160,000 annually

This salary range only reflects base wages and does not include benefits, bonus, or incentive pay. Salary bands are purposefully wide ranging to encompass the different factors considered in determining where a candidate falls in the range, including but not limited to, seniority, performance, experience, education, and any other legitimate, non-discriminatory factor permitted by law.

Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.