Senior Business Analyst
Little Ferry, NJ, United States
Job Description
Reporting to our Director of Enterprise Enablement, you will play a key role on the Enterprise Business Systems team. You will be the liaison between Business and IT on enterprise system initiatives. This role requires a dynamic individual who can bridge the gap between business needs and technical solutions, with a focus on Salesforce expertise, passion to lean across on other supporting systems an overall commitment to improving the efficiency and effectiveness of enterprise systems.
What you’ll do:
Partner closely with cross-functional GTM (go to market) teams on business requirements, data needs, supporting current processes and building new functionalities
You will work closely with Customer Success and Technical Support teams on supporting current processes and the journey to optimize current state within existing systems as well as implementing solutions on new systems
Lead requirement gathering sessions, prioritize requirements, collaborate with developers on design and implementation, and facilitate end-to-end execution of projects
Conduct gap analysis between applications and stated customer requirements, working alongside developers to estimate project impacts and provide solutions
Document existing business processes (As-Is), business requirements, and solution designs
Manage the day-to-day ticket queue while also contributing to the roadmap of upcoming initiatives
Support the implementation of new systems, migration of data, data synchronization across multiple systems
Writing test cases and supporting user acceptance testing (UAT) activities to ensure that business and system requirements are met
Assume the role of project manager as necessary to drive issue resolution and ensure project success
Delve into the interconnected systems within the Enterprise Business Systems ecosystem to ensure optimal functionality and data flow
Participate in RFPs and system evaluations
Make recommendations for process optimizations, system health and architecture
Analyze data, data flows, business processes, troubleshoot issues and partner with dev and business teams on optimized solutions
You will have :
Relevant business analysis experience, with a strong understanding of how business and IT intersect
Salesforce experience as a Business Analyst or Administrator is required, demonstrating proficiency in Salesforce Sales Cloud and Support Cloud
Experience with other Salesforce apps is a nice to have
Experience with Customer success software such as Gainsight, Pardot/Salesforce account engagement or similar tools is highly preferable
Experience in SAAS (Software as a Service) business environment is highly preferable
Experience collaborating with go-to-market teams, customer success, technical support is highly advantageous
Experience with implementation initiatives, migration of systems and data will be advantageous
Experience with Quickbase is a plus
Excellent interpersonal skills, including exceptional verbal and written communication
The ability to communicate effectively at all levels of the organization, both with business and technical peers
A bachelor's degree (BA/BS) in Computer Science, Management Information Systems (MIS), or a related technical field
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