Program Coordinator

Washington, DC, United States

Please see Special Instructions for more details. Employer will not sponsor for employment Visa status

I. JOB OVERVIEW

Job Description Summary:

The George Washington (GW) University Libraries ( LAI ) is a catalyst, a spark to generate new ideas and new possibilities. Responsive to the changing landscape of information and education, being sensitive both to traditional and emergent modes of communication, we bring together diverse constituents of faculty, students, and staff in a highly collaborative, dynamic, and deeply engaged intellectual community to support research, teaching, and learning. As part of the larger George Washington University, we are a nexus where exciting things happen, where change happens, where growth happens. Academic Commons is the centralized learning assistance center within GW Libraries and Academic Innovation ( GWLAI ). Located at the entrance of Gelman Library, Academic Commons supports students, faculty, staff, and alumni of the GW community in their learning. Academic Commons offers an array of programming and services to support the GW community.

The Program Coordinator, Academic Commons will oversee the Ask Us Desk and Create Digital Studio service desks in GWLAI . Additionally, they will provide general administrative support to and on behalf of Academic Commons. This role will serve as a point of contact for Academic Commons, answer typical program questions, and assist the program staff with a variety of functional and administrative support. Support could include answering routine and complex inquiries, updating websites, planning and executing events, scheduling rooms, processing payroll, data entry, preparing reports, and similar duties. Often this role is tasked with outreach to other GW stakeholders in order to assist in maintaining standard operational efficiencies. Typical duties often are administrative in nature including tasks that are routine, and under the general supervision of senior personnel within the department.

Responsibilities include:

Creating a welcoming and inclusive environment at the Ask Us Desk and Create Digital Studio service areas.

Hiring, training, mentoring, and supervising peer navigators in Academic Commons and the Create Digital Studio, including monitoring weekly performance metrics and being the first point of contact for challenges that arise.

Coordinating and scheduling shifts for peer navigators in Academic Commons and the Create Digital Studio, managing the calendar and booking system.

Creating training and instructional materials for student staff to follow to ensure effectiveness and efficiency of service areas.

Performing time-keeping services for student employees in Academic Commons and the Create Digital Studio.

Processing all hiring paperwork for student employees in Academic Commons and the Create Digital Studio.

Communicating with patrons to answer questions and guide them to appropriate campus resources.

Providing tier-1 support for communications and inquiries regarding programs and services in Gelman Library.

Representing the program at community and campus events and enacting the program’s policies and protocols in the director’s absence.

The position is based in GW’s Foggy Bottom Campus in Washington, D.C. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position. Minimum Qualifications:

Qualified candidates will hold a high school diploma/ GED plus 3 years of relevant professional experience, or, a Bachelor’s degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:

Preferred Qualifications:

Demonstrate success working in a collaborative organization and performing outreach to stakeholders inside and outside the organization.

Excellent written and verbal communication skills.

Demonstrate the ability to collect and distribute data to relevant stakeholders.

Excellent organizational skills, including attention to detail.

Successful management or coordination of project/program/team.

Excellent customer service skills and a commitment to meeting student needs.

Familiarity with academic libraries and basic reference skills.

Experience with basic troubleshooting of academic technologies.

Healthcare BenefitsGW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs. II. JOB DETAILS

Campus Location:

Campus Location: Foggy Bottom, Washington, D.C.

College/School/Department:

College/School/Department: University Libraries

Family

Family Academic Affairs

Sub-Family

Sub-Family Program Administration

Stream

Stream Service and Support

Level

Level Level 3

Full-Time/Part-Time:

Full-Time/Part-Time: Full-Time

Hours Per Week: 40

Work Schedule:

Work Schedule: Monday-Friday, 8:30 AM - 5:30 PM

Will this job require the employee to work on site?

Will this job require the employee to work on site? Yes

Employee Onsite Status

Telework:

Telework: No

Required Background Check:

Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search

Special Instructions to Applicants:

Employer will not sponsor for employment Visa status

Internal Applicants Only?

Internal Applicants Only? No

Posting Number:

Posting Number: S013129

Job Open Date:

Job Open Date: 06/20/2024

Job Close Date:

If temporary, grant funded or limited term appointment, position funded until:

Background Screening Successful Completion of a Background Screening will be required as a condition of hire.

EEO Statement:

The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Posting Specific Questions Required fields are indicated with an asterisk (*).

* Are you currently employed with The George Washington University? No

Yes

* For current GW employees, have you completed your Introductory Employment Period (IEP)? (As a reminder, employees in their IEP are not eligible to apply for other internal university staff and research positions until the IEP is complete.) Yes, IEP complete

No, still in IEP

N/a - not a current GW employee

* What is your salary range expectation? (Open Ended Question)

Documents needed to Apply Required Documents Resume

Cover Letter

Optional Documents

Human Resource

Management & Development

2013 H Street, NW, 3rd Floor

Washington, DC 20006

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