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Insight Global
Bayonne, NJ, United States
Insight Global is looking for an IT Service Desk Administrator to join a client in Bayonne, NJ! The Service Desk Administrator is an application or Systems Support Technician that receives escalation from Service Desk Analysts. Primary handoff responsibility is to ensure initial triage was accurately performed and verified before the incident or is
Job Source: Insight GlobalCity of New York
New York, NY, United States
Company Description Job Description Established in 1805, the New York City Department of Health and Mental Hygiene (the NYC Health Department) is the oldest and largest health department in the country. Our mission is to protect and improve the health of all New Yorkers, in service of a vision of a city in which all New Yorkers can realize their
Job Source: City of New YorkHealth Recovery Solutions
Hoboken, NJ, United States
**Intern - Information Technology Support Specialist** at Health Recovery Solutions Hoboken, New Jersey HRS is a Hospital Aftercare, Remote Patient Monitoring, Software, and peripherals company with a small team of dedicated professionals working to support Hospitals, Clinicians, Nurses, and most important, Patients in their home. This internship o
Job Source: Health Recovery Solutionseggheads GmbH
, ID, United States
Alte Wittener Straße 50, Bochum, NRW, 44803, Deutschland IT-Support und Service Desk Manager (m/w/d) Beschreibung eggheads ist ein Cloud Softwarehersteller mit über 25 Jahren Erfahrung in der Automatisierung von Produktdatenprozessen. Unsere SaaS PIM Software ermöglicht Herstellern sowie Händlern, alle Produktinformationen zu verwalten und zu ve
Job Source: eggheads GmbHInsight Global
Bayonne, NJ, United States
Job Description Insight Global is looking for an IT Service Desk Administrator to join a client in Bayonne, NJ! The Service Desk Administrator is an application or Systems Support Technician that receives escalation from Service Desk Analysts. Primary handoff responsibility is to ensure initial triage was accurately performed and verified before t
Job Source: Insight GlobalInsight Global
Bayonne
Job Description Insight Global is looking for an IT Service Desk Administrator to join a client in Bayonne, NJ! The Service Desk Administrator is an application or Systems Support Technician that receives escalation from Service Desk Analysts. Primary handoff responsibility is to ensure initial triage was accurately performed and verified before th
Job Source: Insight GlobalMarsh McLennan Agency
Hoboken, NJ, United States
This is a 10-12 week internship, starting out full time with the intentions to move to part time once the semester starts. There are 3 internship focuses available - Devops, Data Analytics and Data Science, details below. Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by
Job Source: Marsh McLennan AgencyMarsh McLennan Agency
New York, NY, United States
This is a 10-12 week internship, starting out full time with the intentions to move to part time once the semester starts. There are 3 internship focuses available - Devops, Data Analytics and Data Science, details below. Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by
Job Source: Marsh McLennan AgencyNew York, NY, United States
About Lloyd
Founded in 1995, Lloyd is an IT consulting and services firm focused on client strategy, relationships, and responsiveness. Our commitment to our clients is to humanize their technology experience, to free them to build their businesses by taking the headaches out of technology. Our commitment to our Lloydians is to ensure that they succeed professionally and personally, which includes a balanced work and personal life.
Why Work for Lloyd
Lloyd was founded to create opportunities for our community to learn, earn, and live better. We strive to provide exceptional experiences for our clients by focusing on our Lloydians first. Through education, teamwork, and a fun work environment, our benefits are designed to promote a happier, healthier life balance.
We value our employees and have many programs in place to hear their feedback. Some stats include:
4.4 out of 5 stars on Glassdoor!
Lloydian Net Promoter Score of 80, from a scale of -100 to 100 (this is updated quarterly from our Lloydian pulse survey; a Technology Firm benchmark is 28)
Our Average Manager Tenure is over 8 years at Lloyd!
Our Average Lloydian Tenure is over 4 years at Lloyd!
About the Role
The Service Desk Internship is a unique position, with the opportunity to learn the ins and outs of our Service Delivery team, while being a helpful resource for our Lab and Service Desk Engineers.
Supported by our Service Desk Coordinator, our Service Desk Interns are eager to learn and roll up their sleeves! They'll be called on to join our phone queue to help our clients receive the exceptional service they are looking for, help in imaging machines, and coordinate shipment of client equipment. This is a great foundational role for someone looking to grow their career in the IT industry.
Accountabilities
The intern's daily responsibilities will be assigned by the Service Desk Coordinator (SDC), and may include the following:
Service Desk Support Support may include but is not limited to:
Complete onsite support when short staffed or our client experience teams require assistance.
Assist the service desk in the phone queue by answering calls and troubleshooting level 1 support tickets when required.
Keep client contact informed of progress and set appropriate expectations.
Ensure that all work performed is documented in ConnectWise, and completed in a timely, accurate and detailed manner.
Troubleshooting LloydNYC office related service requests and assist with vendor coordination.
Participate in internal service desk related projects as assigned by SDC.
Provide daily updates on tickets to corresponding Team Lead and SDC.
Lab Service Request Management Assist with PC builds and rebuilds as per Lloyd standards as needed.
Ensure all equipment worked on is properly backed up prior to any work being done.
Provide daily updates on lab tickets to corresponding Team Lead.
Shipping & Receiving Coordinate shipping of all equipment with appropriate team members
Track shipments to confirm delivery and receipt
Collaborate with internal teams to coordinate Lloyd community related shipping and receiving
Criteria for Success Interest/Course work in Computer Science (Major in Computer Science preferred)
0-1 years' experience in the IT industry, including previous internship experience
Exceptional verbal and written communication skills
Desire to be a Lloydian and develop lasting relationships in our community
Client focus with an ability to maintain relationships and resolve client conflicts
Detail oriented; follow established policies and procedures
Technical Expertise
The below technical competencies are included to give an idea of the type of environments we work with. If you have limited experience with any of these technologies but feel you would be a great fit for the role as described above, we encourage you to apply! Proficient Microsoft Windows XP, Vista, 7, 8 10
Microsoft Office
Printer, Workstation, Server Hardware
Anti-virus/Malware/Spyware Software
Remote Desktop Technologies
TCP/IP, DNS, DHCP, WAN, LAN, VOIP, WLAN
Data Backup
Mac experience preferred
Role Logistics This is a part time, onsite (in Lloyd NYC office) internship position
Estimated hours 20 - 29 per week Flexible schedule. Business hours are Monday through Friday, 9:00 am to 6:00 pm
This role may require travel to Lloyd community offices (including Lloyd offices and client offices), and Lloyd events where locations will vary
Estimated Salary $18.00 - $20.00 per hour depending on experience
Join the Lloyd Community
We're excited that you are interested in being part of the Lloyd story. Please join the Lloyd community online via Linkedin (/lloyd), Facebook (@Lloyd) and Twitter (@lloydgroup). Here you'll find useful information about Lloyd, tech culture, industry news, and available opportunities to be a Lloydian. We update daily so stay tuned.
Email Alert for IT Service Desk Intern jobs in New York, NY, United States
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