Intern - Information Technology Support Specialist

Hoboken, NJ, United States

**Intern - Information Technology Support Specialist**

at Health Recovery Solutions Hoboken, New Jersey HRS is a Hospital Aftercare, Remote Patient Monitoring, Software, and peripherals company with a small team of dedicated professionals working to support Hospitals, Clinicians, Nurses, and most important, Patients in their home.

This internship offers practical work experience, an introduction to both Apple and Windows desktop support and an opportunity to gain experience with the technical operations of a smaller company. This internship will involve challenging opportunities, real technical projects, and interaction with our staff. This is a great opportunity to gain hands-on experience in the computer field.

If you have exceptional customer service skills, are highly dependable and enjoy being the one that everyone comes to for computer technical help, then we are looking for you.

**Job Description:**

The Information Technology Support Specialist will provide direct technical assistance and support to HRS staff for security, network, hardware, and software issues. Duties include installing and maintaining computer systems with MS 365 Intune and Azure including software and hardware on desktops and laptops, resolving internet and network access issues (both wired and wireless), providing network printer support, meeting with staff to provide one-on-one (Video Conferencing) technical assistance as needed/requested, providing training to staff on software and hardware use, determining causes of computer/software/network malfunctions through evaluation and testing and resolution via modifications, repair, or external support assistance.

This is a continuous appointment, initially lasting up to 6 months with the potential to go beyond that. Increased summer hours may be available.

**Essential Job Duties/Responsibilities:**

* Respond to user requests for service, troubleshoot problems and help develop

* Support PC hardware components, desktop operating system software, and application

* Perform minor repairs to equipment and arrange for other servicing

* Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors.

* Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses.

* Monitor backup systems and procedures to ensure data

* Record activities, solutions, and other responses to request for

* Assist in maintaining inventory records and documentation for

* Contribute to HRS technical documentation and participate in policy, procedure, and standards development.

* Consult with vendors, perform research, and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of systems.

* Assist users in determining appropriate software solutions to meet

* Develop and provide user training for basic hardware and software

* Provide backup technical support for network including router, firewall, and wireless access

* Maintains open communication and positive working relationship with

* Perform other duties/projects as

**Qualifications (Knowledge, Skills, and Abilities):**

HRS is looking for a student intern with exceptional customer service skills, solid troubleshooting skills, ability to work well in a team environment, excellent oral and written communications skills and the ability to work under minimal supervision.

Applicants must have experience with both Mac and Windows in a technical support environment. Experience with Windows 10 is a plus. Applicants must also have experience supporting recent versions of Microsoft Office Application. Experience with networking technologies and printer support is preferred.

Applicants must have awareness of the PC hardware components, desktop operating system software, and application software. Applicant must have awareness of the PC industrys current and emerging technology trends and direction, as well as a keen interest in computer- based information systems and technology and security. Interested applicants should possess excellent analytical skills and the ability to troubleshoot and resolve hardware and software problems. Applicants should have the ability to research and understand technical documentation, and an understanding of how to apply various technical resources. Applicants should have the ability to perform tasks such as operating systems and application software installations and upgrades, as well as virus protection and eradication.

**Requirements:**

* Minimum of six months paid or volunteer work experience with computer desktop support in a networked environment for a small to mid-sized

* Must be available to work a minimum of 10-16 hours per

* Must be available and willing to commit at least six (6) months initially for an

* Must be pursuing an undergraduate or graduate level degree in a business, communications, or computer related field

* Minimum of one year of college

* A basic understanding of computer network cabling and network file and print

* A GPA of 3.0 or

* Must be able to lift 25 pounds.

* Proficiency in computer applications:

+ Microsoft Excel Manipulation of data; transferring data; development of charts and tables

+ Microsoft Word Entering and formatting text; inserting charts, tables, and other visuals

+ Microsoft PowerPoint Creating and editing slides; inserting text, charts, tables, and visuals

+ Conducting research via internet

* Ability to prioritize tasks and efficiently manage

* Ability to exercise good judgment and effectiveness in working with a high- performing team

* Strong oral and written communications skills

**What we offer**

* Competitive salary commensurate with experience

* Flexible hours and work environment

* Paid vacation

* 100% paid medical plan

* 3 months paid parental leave

* Medical, dental, vision, disability, and life insurance packages to fit your needs

* Flexible spending account for medical, commuter benefits

* 401(k) savings plan with company match

* Unlimited snacks, coffee, and drinks

* Catered team lunches

* Monthly employer-sponsored happy hours

* Quarterly team bonding activities

* Company-sponsored events

* HRS monthly book club

* ZogSports Team

* The opportunity to work with some of the smartest, most driven people in the industry and have fun while doing it!

Creating a new standard of care requires passion, drive, and the desire to make health care accessible, efficient, and effective. HRS is an Equal Opportunity Employer and we are proud to celebrate and foster diversity within our workplace. We do not discriminate based upon race, religion, color, national origin, gender, marital status, sexual orientation, gender identity, age, veteran status, physical or mental disability, or any other applicable legally protected characteristics.

**Voluntary Self-Identification**

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Health Recovery Solutionss Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of

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