ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Lead Forensics
Scottsdale, AZ, United States
Customer Success Manager Lead Forensics Hybrid Working Basic Pay + Commission $85,000 OTE Location: Scottsdale, Arizona The Customer Success Department is a vital department, working closely with our customers, post sale and throughout the lifetime of their contracts. Our CSM’s are you passionate about delivering value and creating long lasting rap
Job Source: Lead ForensicsSev1Tech LLC
Chandler, AZ, United States
Sev1Tech is looking for a Customer Success Manager that leads the Customer Success Team, providing direction to Technical Delivery Managers (TDMs). TDMs are dedicated to specific OIT customer user organizations with the responsibility to delight the customers and provide a positive experience while engaging with the ECIS platform. The Customer Suc
Job Source: Sev1Tech LLCVaronis
Phoenix, AZ, United States
Job Summary The role of the Customer Success Manager is to work with Varonis customers to drive retention, renewals, customer satisfaction, and growth. This is a high-profile, customer-facing role requiring excellent relationship management skills and technical acumen. The Customer Success Manager will work with business leaders to understand thei
Job Source: VaronisTop Talent Consulting
Tempe, AZ, United States
About the job Customer Success Manager We are looking for a Customer Service Manager to help us get to the next level. We are a real estate photography and marketing company that helps busy agents save time and look good so they can focus on selling more homes and growing their business. We offer a variety of listing services and packages to sui
Job Source: Top Talent ConsultingEarly Warning®
Scottsdale, AZ, United States
Come build the next-gen fintech at Early Warning, network operator of Zelle, where we’re relentlessly focused on empowering prosperity in all its forms. From fast money movement for over 100 million people who can access Zelle directly through their banking app to new account opening and beyond – we make a difference in the lives of consumers and
Job Source: Early Warning®Top Talent Consulting
Tempe, AZ, United States
Job Description Job Description We are looking for a Customer Service Manager to help us get to the next level. We are a real estate photography and marketing company that helps busy agents save time and look good so they can focus on selling more homes and growing their business. We offer a variety of listing services and packages to suit any
Job Source: Top Talent ConsultingArcoro
Scottsdale, AZ, United States
Why Arcoro? Want to make an impact? We do too. Come join our team of bridge builders. With full-time hybrid work (2 day minimum) in Scottsdale, Arizona. Arcoro helps to lead high-compliance organizations to automate paper processes and build their bridge to better HR with streamlined, easy-to-use HR software. We re proud to offer an unmatched emp
Job Source: ArcoroMoney Fit by DRS
Gilbert, AZ, United States
Benefits/Perks Competitive hourly pay rate plus commission and/or bonuses Paid training Paid Time Off Flexible Hours Commission paid monthly No Evening or Weekend work expectation Company Overview We believe people are an organization’s most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we’re committed to
Job Source: Money Fit by DRSTempe, AZ, United States
We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The main purpose of the CSM is ensure our Consortia customers associated with Ex Libris software under Clarivate are achieving success supporting their members who use our products, identify and mitigate risk, and facilitate customer solution adoption and growth. Working proactively with customers, you will help drive value derived from thelibrary softwaresolutions by supporting their desired business outcomes.
You will add value and build trusting, lasting relationships with our top Consortia customers by applying industry and product knowledge, relevant experience, and a deep understanding of your customer mission and objectives. Utilizing your strong attention to detail, you will identify early indicators of account risk and proactively mitigating and escalating to leadership when necessary. If this sounds like an opportunity you are interested in, then we would love to talk to you!
About You - experience, education, skills, and accomplishments
Bachelor's Degree required;or equivalent work experience
5 years of Customer Success,Account Managementor similarexperiencemanaging customer relationships
5 years of experience working with library software solutions
5 year of experience working in academic libraries or higher education
It would be great if you also had...
Technical experience with Ex Libris, such as, Alma, PrimoVE or Leganto or similar library solution(s)
Ability to effectively interact at all levels of an organization and secure delivery of commitments.
Experience using a Customer Success software platform (Salesforce.com, Gainsight, etc.) Ability to define and establish goals based on customer needs and our business capabilities and execute a well-defined customer success and engagement plan
Ability to pick up insights within customer conversations and connect them to goals, customer success criteria, products or services defined in the role
What will you be doing in this role?...
Become a trusted advocate/advisor to customers: gain insight, offer recommendations, and provide the support needed to attain stated outcomes
Deliver an exceptional customer experience: ensure customers are deriving value fromEx Libris(part of Clarivate) products and services; work with colleagues across the organization to ensure swift issue resolution
Oversee customer training & implement customer adoption strategies to maximize usage, satisfaction, and ROI
Drive growth: secure the existing business and identify expansion opportunities across the range of products and services offered by Clarivate
Provide high-level governance and operational oversight: establish and maintain effective internal working relationships by coordinating with geographically distributed virtual matrix teams across multiple business verticals and functions, including Sales, Finance, Product Management, Product Marketing, Software Support, Professional Services, and Customer Service; conduct internal reviews with relevant stakeholders to ensure continuous customer focus, commitment and engagement
Deliver regular business reviews: collaborate with Sales and other internal partners to coordinate and deliver regular reviews of progress against documented goals, priorities, and success criteria to key customer operational contacts and decision-makers
Support the Customer Success mission: assist Customer Success leadership by identifying, leading, and reporting on key initiatives to further the mission and expansion of Customer Success within Clarivate
Partner and Mentor: support goal of best-in-class team by sharing knowledge in areas of expertise; provide input to leadership on areas of potential improvement
About the Team
Our A & G Customer Success team sits within the Revenue organization. Our team is comprised of colleagues across the Americas and the globe who are passionate about helping higher education institutions and libraries achieve their goals. What we do matters to librarians who need smoother paths to fulfil their missions to help students, faculty, and researchers think forward.
Hours of Work
Full time, permanent
Although duties are typically performed during normal business hours, occasional off-hours may be required
Up to 10% travel is required
Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled
#J-18808-Ljbffr
Customer Success Manager jobs in Tempe, AZ, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.